Came in looking for a dress for a wedding and there was lots to choose from which was great. I wish the store was organized better as dresses were in random places I wanted to check other stores in the mall so I asked if I could have the dresses on hold and staff was pretty rude. They seemed as they were annoyed I even asked. It was an older lady and she rolled her eyes and said we only do holds for 30 minutes and I told her it's fine I just have one store to check :( It was my last shot in getting a dress, so I had to get one from there. Not sure if I'd be back read more

AWFUL policies. Sarcastic owner and BAD customer service! Receipt says 14 days of original purchase (excluding discount items). When you go to the counter to purchase, they ask if it's okay to have the transaction be final sale and stamp it if you say yes. It wasn't clear that it'd be the entire transaction because NO STORE DOES THAT. Normally what stores have on final sale is discounted items, intimates, accessories, etc. I have never heard of a store having this kind of policy unless they are small businesses. Clearly, Q is not. Owner (Korean lady with glasses) was incredibly sarcastic, making faces and nodding her head in a mocking manner. Overall, not happy with the policy as it should be made clear you can say no to final sale and the lack of customer service left an awful impression. Will be taking my money elsewhere. ZERO STARS read more

Q Luv Plus - Women's Clothing Near Me - Los Angeles, California

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0 the worst customer service. the chinese or asian manger was extremely rude. the time was 7pm an hour before closing they wouldn't let me try one dress even tho i told her i would put it back. i asked if i could purchase and return the dress they said all sales are final. she also laughed with 2 coworkers. they lost a sale. what a bad human read more

The manager or owner does not care about customer service. There's a line to the fitting rooms and only allows 1 to be open when there are many other available. I asked her if she can open more and she refused to. Doesn't care to have her customers waiting. She could care less about her business. read more

I went with my friend to this Q in the Northridge Fashion Center on Wednesday to shop for Vegas outfits and the staff was incredibly rude. Dressing rooms were closed due to COVID which we understood so we made sure to ask what the return policy was. While I was looking around, Katherine came and grabbed the clothes I was going to purchase and proceeded to put it back. I kindly said "oh I'm going to take that actually" to which she responded by shoving it aggressively back on the rack. Not a word or anything??? Their customer service is sh*t. The other cashier obviously didn't wanna be there either. And the owner (an Asian woman) was super rude to my friend today when she tried to exchange one of the skirts that didn't fit! Never going back. Don't waste your money here. read more

Q Luv Plus - This is the q luv. Not just the plus as it's advertised on Yelp. Don't shop here. - Women's Clothing Near Me - Los Angeles, California

This place is a total scam!!! I no fitting rooms even though covid restrictions are no longer in place in LA. I purchased a couple of tops a month ago one of my items was marked in red Sale" and it had a lower price the owner even mentioned when she processed my transaction that one of my items was on Sale and was a final sale" no returns. I agreed and she finished my purchase. When I got home I noticed she charged me full price and still wrote final sale on receipt. read more

Service here was horrible. Went to the location in North East Mall in Fort Worth. Picked out several dresses for my daughter to try on for an upcoming event. Asked to try them on and was informed the fitting rooms are closed. How do you expect your customers to purchase formal attire without trying it on first! I asked for the manager while waiting for the manager, the young girl asked me to step aside in case someone wanted to pay. My daughter and I were the only ones in the store!!!!! The manager came out from the back and avoided me like the plague! I had to follow her around the store and ask if she was the manager. She said yes and kept walking!!!! I asked for her name and her response was "why". Please stay clear of this store!!! Apparently they don't want to sell anything!!!! Customer service can go a long way!!!! Open dressing rooms could go even longer!!! This store is just a waste of space!!!! read more

Q Luv Plus - The worst store in America!!!!!!!! - Women's Clothing Near Me - Los Angeles, California

they refuse to open the fitting room. the 2 Asian managers are snappy and mean. they say every party dress is final sale. They don't do refunds either. The only good thing was the short employee with glasses who tried to help me but the managers yelled at her too for trying to open the fitting room. read more

Love the clothing here but I can't even give them my business due to the fitting rooms being closed. I don't understand why they don't open them like every other store in the mall. Oh well. I will return once fitting rooms open. read more

No dressing room, doesn't speak English & no returns... just store credit...That's a disaster in the making..No thank you & I walked out..Not the type of business I want to buy from. read more

The store Q at this mall has to be shut down. Never in my life have I ever been accused of stealing. She gave attitude the entire time. That Asian lady gave the worst of the worst customer service. Never will I be shopping there again. read more

I will give this store one star because it can't be less than that. Their costumer service is terrible, l have never been in a situation similar before in my life. The manager walked away from register and told me " I'm not going to help you". She walked away so unprofessional. This happened today 6/15/2022. She didn't have the intention to do so anyways. I bought 3 shirts awhile ago. I keep one, and return two, because l wasn't allowed to try anything. They won't refund money, so l had store credit in a receipt. When l try use the store credit l was told it had already expired. Money should not expire.. it's the way they steal money from their customers. Even though if is not expired, if they say it is expired; you lose your money. Shame on them. I work hard, l expect others to do the same thing. So they stole my money. I wouldn't recommend this store to anyone. Poor quality, as well as the only shirt that I kept it had shrunk so much that not even my 8 years old daughter could of use it. I literally lost all three shirts. Two l returned, they kept my money, the other one shrunk so much. Lesson learned, l will NEVER buy anything at Q LUV store. Be aware of these kind of stores!! read more

Customer service sucks. They're so rude, its like they Dont know how to talk. Im ready to pay and the girl literally just points to the register instead of saying where to go. Literally hate this store now, with these horrible workers. Seems like they shouldn't be working there if they're so miserable. read more

Horrible customer service from all workers very unprofessional staff. If there's anything below 1 start I would give them that rating. This store shouldn't be in the mall I hope they run out of business soon due to their horrible staff and unorganized store. read more

Was approached by an Asian girl, don't know her name but was wearing black shorts, saying that we cannot try clothes on. The fitting rooms are still closed despite all other stores fitting rooms being open. After I approach the Asian girl with respect and asked her is their a reason why the fitting rooms are still closed? She nodded and said she doesn't know. Then I asked for her manager and says their is no manager. At that point she was being rude, disrespectful and had attitude like if someone stole her life or something. I asked her again with respect how do I get ahold of the manager or owner and gave me attitude and I asked her why are you being this way? You can't give me a reason why they are closed and you are performing very unprofessional. The other cashier with glasses was kind to explain the possible reasons why. I told her thank you and started to tell the other girl you need to quit your job if you act this way. Not taking my fiancé there until they change their staff or fitting room policies. read more

Huge selection of plus sized clothes that are cute and the store well organized. Downside- the dressing room still aren't open! I was ready to drop some serious cash as I was looking for a whole new wardrobe. I didn't want to deal with store credit for items that didn't fit so I walked out purchasing nothing. Other stores in the mall including Forever21 have their fitting rooms open so there's really no excuse for this. I will only come back once the fitting rooms are open. Too bad- as they are losing money with this policy. read more

Let me start by saying I do not give this business any stars. This business is unprofessional and the owners are incredibly rude with absolutely no interest in their customers but rather the money they pocket. I had a $30 budget to buy a dress for a 50th birthday celebration. I spent the whole day looking around different stores and every dress I came across was either over my budget or did not have a broad size variety. I stumbled across a $20 dress in this store and asked if I could try it on. Due to COVID their dressing rooms were still closed. Understandable. I therefore asked the employee since we are unable to try items on in store, if they at least have a return option to take home and return for a refund in the case that the item did not fit. The employee replied, yes. I asked again to make sure they took refunds and not just offer store credit so that I can go ahead and make the purchase. She then again replied yes. She stated that I had 14 days to return for a full refund and after the 14 days only store credit would be available. I went on to make the purchase, took it home to try on and it fit too big so I went back right the next day to return it. I waited in line for a few minutes then one of the owners asked what I needed. I told her I wanted to return my item. She grabbed my item, said okay and walked away. Their registers were slow and she said it would take a minute to pull up. I waited patiently then she said I could not get a refund, only store credit. I then explained to her that I had asked an employee the day before if I could refund and they told me yes, had they not offered refunds I would not have purchased it. Although I was and still am very upset, I was not rude to them nor did I use fowl language, raise my voice or react with a negative attitude. I simply explained to them what the situation was, what I was told before purchasing and then told them it was the exact location when they asked if I was given that information in that exact store or elsewhere. The owner then continued to argue that I could not have a refund and that I can only get store credit which I could use in that store or their junior store next door. As I was on a budget and had already looked through both stores for a dress, I told them no I did not want store credit, I just wanted my money back. She ignored me left the store credit receipt on the desk and walked away. I waited for her because I really needed my money back. She comes back after a few minutes again and is upset, wailing her hands in the air, refusing to give me a refund and raising her voice saying I was not going to get it. I simply left the store credit receipt on the desk and said "I don't want store credit, here you go" and walked out of the store since they apparently needed the $20 more than me, a single mother just making ends meet. To this day I still have not received my money back and they are reselling the dress I returned, actually making $40 off the dress. I can only imagine how many more people they have scammed and will continue to scam off their horrible store policies. May God bless these unfortunate souls, that He may restore their hearts and heal their financial burdens. I was blessed enough to find a more affordable $13 alternative at Ross. It was better quality than the dress I originally purchased and when I was paying for it, without mention or knowledge of my prior situation the sales associate was kind enough to tell me that if the product did not work out that I could bring it in for a refund. As lengthy as this review was, I'm putting my experience out there in hopes that others do not undergo the same experience I did with this business. read more