I was a regular customer of this cafe for a long time. I recently bought one of their speciality loafs which was obviously over-cooked and tasted awful. So I called and reported my experience to one of their staff who proceeded to interrogate me over the phone and question how i'd stored the bread and suggest that contributed to my disatisfaction. She was obvioiusly trying to trip me up to get out of replacing the loaf of bread. That made me feel very uncomfortable. Then when I returned the bread to their shop, I got nothing but attitude from the Baker who got very defensive and insisted the bread was not over-cooked (despite being almost impossible to cut and tasting over-cooked). He started counter-claiming how all their customers gave positive feedback etc etc. I pointed to the almost black, singed crust...but all to no avail. He just dug his heels in and refused to replace my loaf of bread for free, as though it was a personal insult to his baking skills. In the end, I gave up and managed to get him to agree to taking 50% off another loaf. But it was my last from this bakery. I told the owner they've lost my business. read more