Oh my goodness.. what a HUGE mistake choosing lunch here was ! I had the single most unpleasant experience today at this cafe. Potential cafe patrons beware.
Oh where do I start? I used to train Cafe Front of house staff and barista's so I have a good degree of ability to gauge what should be happening at a so called rated cafe..
The woman who served us; Brown shortish hair, pale, short and full figured. Thanks for the eye rolls and very audible sighing when my wife and daughter took their time deciding. Incredibly you asked no less than two other people behind us if they wanted help instead of finishing our order! Amazingly rude and when I asked what bread was left for the 'toast' option you said 'its over there, make it yourself' in the most monotone bored way possible.
Oh the bread? well, had it not been the loaf ends and dry I am sure it once was a palatable slice but not when we got our rather dry small pieces (x2 for $6) with an overwhelming choice of old peanut butter (in a slimy container) vegemite and very average blueberry jam. The Tuna roll was also in a dry roll with dry and semi tasteless tuna salad, a couple of dry slices of tired tomato and micro slim slices of red onion and stale egg slices (gag).
Our coffee you ask? , when it finally arrived (after others being served AFTER us had got their coffee???) was incorrectly made. Overheated milk in an over extracted bitter short (whoops yes, I did mention that I did TRAIN barista's) I had ordered a large latte in a take out cup because at that stage planned on leaving asap and we got a small glass instead., As he left it there I mentioned that we had ordered something else, he (early 20's, bearded) mumbled ' that's what i got told' and then beat a hasty retreat. ANY cafe person worth their salary/rate would have asked if we wanted what we had ordered (and paid for) and rectified the problem btw.
So, in short, this was an appalling experience for us in regards to service and the mediocre (at best) food and did not help.. The service was possibly the worst I have seen in Australasia. I have lived in Sweden, USA, New Zealand, Central America and Australia and have never ever been made to feel so unwelcome and uncomfortable. The fact that the rude woman serving us came up to our table later to noisily dump cutlery in our basket while we were trying to chat to say oooh look its 'batman and robin' at some drunk party goers outside was a strange act of insincere connection, no consideration at all.
We will never return to this psuedo cafe and will be telling everyone we know that in this incredible city where hospitality has been nothing short of amazing....Melbourne is well known for its incredible friendly dynamic in regard to hospitality. You have given me the single worst experience. Attention owner/manager, you need to re train (or re hire) your staff. negative 5 out of nothing is a fair rating. read more