This used to be a great garden center. The poor leadership has led this location to a large decline. The trees are shabby and overpriced.
More specifically, we bought trees from Cramer and one mature tree was half dead on delivery. That they would even deliver such a poor product shows the lack of professionalism from the start. We refused acceptance of this dead 6-foot tree. After a couple days of chasing the garden center to answer the phone, we were told to accept a refund for the tree or go away. When we stated that this was unacceptable, Christain yelled at me and hung up like I was her boyfriend and not a Customer. When the owner (Mario) was reached, he implied that I chose this dead tree. He offered a refund for the tree and blew me off to some underling. What an arrogant little fool he is.
At the end of the day, he will not replace the tree and will refund only the one tree leaving me out of pocket for a delivery fee. What is the word for one who takes money for a product they don't deliver on?
Anyway, do your self a favor and avoid this overpriced and poorly run garden center. read more