Ai assistant tells me I have to talk to representative, there is none available. So I call the place and the queue says it will take 10 minutes an I've been on hold for an hour and 40 minutes. Seems like the workers might be sitting doing nothing. Would not use the mailing service read more

The female employee was polite, professional, efficient and there was to wait on a Saturday morning. I was dropping off Amazon purchases for return. Thanks for the great service. read more

Had a failed delivery EMAIL after waiting at home all day in front of my security camera screen because it said out for delivery. No delivery slip at the door and reviewed my security camera footage and nobody came to my house. They are liars!! read more

I use Purolator for drop off for my Amazon returns. Set up is excellent in that I use their automatic return set up. Works well. When I've had to use staff they are very helpful. One concern. They have three parking stalls by front entrance for EXPECTANT MOTHERS. Not one but three. In the many times I've been there I have only seen the spots used once and it was not by an expectant mother but a very fat women. When lot is full I use them. Come on Purolator smarten up and quit trying to look so liberal. If you insist on providing parking for expectant mothers one is enough. read more

Absolutely useless. They won't re deliver packages even though they don't bother to knock or ring the doorbell When they initially arrive. they also don't bother to drop off the package even after you sign up for the "no signature needed upon drop off". These guys suck, and should not be used. They also make you wait over 2 hrs on hold when you call customer service and then hang up on you before you even finish talking. Do not use this service ever. i would give zero stars if I could. read more

WORST DELIVERY COMPANY EVER! Would give zero stars if it was an option. Tracking shows package arrived to my city last Saturday and now says weather delays still on Thursday of the following week and no updates since Saturday. It is +3 degrees here all this week so no weather issues. Live chat never connects, filed a trace online and received no follow up, now been on hold on phone trying to get this resolved for more than 3 hours and still waiting.... From previous experiences with them, lazy and dishonest delivery drivers that say they came to attempt delivery and did not, also said delivered and provided pictures but no location marker to prove, also deliveries left in random places near roadway and not near door, other times waited at home for several days in a row as status says out for delivery and no one shows up....ABSOLUTELY RIDCULOUS and ZERO CUSTOMER SERVICE! read more

Do Not use this service. Over a week and they haven't delivered they lie everyday and say tomorrow. For a week I have been contacting their customer service. My patience has run out. Wasn't on truck today was her last words. I repeat do not this service read more

There ALWAYS seems to be some sort of delay. The few times you guys have delivered a package to me they're always late. The one time I finallywas able to save the money for a decent laptop and the delivery guy DROPPED it right over my fence last winter. Didn't even bother to ring my buzzer and didn't get a notification that it was delivered. Ended up finding it in the snow by my gate read more

Canada Post is on strike so my online order was to be delivered by Purolator. I previously had no issue with them, but this time it was crazy bad. The package arrived in Edmonton on November 19, on the truck for delivery on November 21. They said I wasn't home to receive the package but I know for a fact they didn't even attempt delivery as our building has a front intercom and it rings on my phone if someone calls my unit. I had no missed calls and no door tag was left. I used their online chat and was told to pick it up at a Purolator store. I'm a senior with no car, live near LRT construction so no transit available. It's a 20 block walk in negative temps with a LOT of snow here. Besides all that, I PAID FOR DELIVERY and I'm not picking the package up unless they refund the amount I paid them for delivery! I kept calling and using the chat and finally they put it on a truck to deliver. Of course it wasn't delivered. Then their website said there was a "weather delay" but this was AFTER the big snow dump, so go figure. They can't make it due to a weather delay but expect me to pick it up! Another weekend passed and it was again put on a truck for delivery. I finally received the package on December 2. The package had stickers on it with "deliver to Rosa" (not my name) with my phone number and a bunch of other scribbled nonsense. Wow. read more

Absolute shambles - rude staff, over complicated pick up - every one of these companies is awful but this Lot win the prize. Don't deserve to be in business read more

Striving to be the worst shipper that exist the only thing this company excel at! They always come all the way to put a sticker for you to collect on some other days. Been waiting for an extremely important package i was at home all day refreshing my browser like crazy. But no they just come like a thief no noise nothing and leave. What was the point of even coming! read more

I received an email stating a delivery was attempted and no one was home and a slip was left on my door. First of all, I was home and I have security footage to back this up and no driver came to my door. Secondly, I phoned Purolator right away and advised them the driver went to the wrong house and the representative said they sent a message to the driver stating for them to drop off my package for sure today at the pickup location here in town ( they did not even offer to redeliver it to my home). I then went to the house where the driver left the slip and it stated I could pick up my package after 3 pm. I went to the pickup location at 4 pm and no package, phoned purolator again and I was told the package was sent back to the warehouse because of a rail derailment in my town and I could pick it up Monday (not delivered to my home) and this is Friday! There was no derailment in my town so that's an out right lie! So now I have to wait till Monday to get my package, total bs. All because of this driver, should lose their job in my opinion! Unacceptable, wish I could leave a zero star. read more

I will not give even 1 star to this services. always they miss placed my parcel and customer services people are so rude.

Worst service ever, don't use them. A piece of advice: stay away. Vehicle out for delivery at 4am... waited the whole day, nothing but got a notification past 9pm thats says service disruption and couldn't deliver. The next day, vehicle out for delivery at 7am to be delivered at 7:30pm but wouldn't leave the package at door because signature needed and they only does 1 attempt and now I need to go pick it up. read more

Awful experience. Did not receive package and upon calling the customer service, they were rude and 2 customer service representatives essentially yelled at me. They punched my address into the computer and yelled "it has been delivered". Even after I continually said "I know it was not delivered, I was home at the time of the delivery time". After a third attempt, the representative finally sent my case to investigations. A week later, purolator is on my doorstep with my package as they had delivered it to the wrong house. What I had been telling them all alone. No apology either. Will never order with this company again. read more

Wow. Purolator service is terrible ... at least the Edmonton group is. One word sums it up "incompetent". Waited 5 hours for a pickup with specific instructions for the driver to call my phone and not use the building intercom. I was waiting in my daughter's condo and don't have the door app to buzz someone in. So, the driver doesn't phone me, but uses the intercom ... and because no one answered he drove away! Now I'm told after waiting 5 hours there are no more drivers for today so too bad. Use another company (at least in Edmonton). Just wow ... read more

I am so tired of companies that use Purolator as a courier. Service has always been terrible with Purolator and it's always a fight to get packages delivered to my building. Our doors were recently locked 24/7 due to breakins in our area. Residents did not feel safe and voted for this change. Unfortunately, that means couriers have to call us ahead of time so we can meet them downstairs. This is not the first time this has happened to me with Purolator - even when our doors were unlocked. Driver left a note saying attempted delivery and drove off without even calling. Yet, I've been home all day. I stayed home for this very reason. I tried calling in the 1-800 number and chat online but could not get an agent on the phone. I finally got one on Twitter who told me that couriers don't call ahead of time and are not equipped with phones. Well, no wonder drivers don't care. I'm not shelling out $20 for a cab ride to pick up a parcel from Purolator, when shipping was paid for with the order. Does Purolator not understand this concept? I mean, really? Is it too hard to grasp? People pay for shipping so they don't have to go to the store or pick up in person. This wasn't my choice of courier. I was expecting a package ordered by someone else. My twitter account was suspended while in chat with "Vincent" -- really? he reported me? My conversation was not abusive. read more

Delivery driver did not try to ring the doorbell, pasted the note on my door and took the parcel back. Don't know what to say.

Junk Company cant even deliver a package, Order a package on Wednesday I work out of town, package showed up on Friday morning of course no one was at the house to pick it up, they left a pickup note for Monday at a local company, I called and asked if I could pick up parcel earlier because I work out of town as a shift worker. They said that the parcel isn't trackable in the warehouse and there is no way for you to pick it up on the weekend and it would be delivered Monday to the pickup location and held for 5 days returning on Friday. How is it possible for me to get this parcel? Why wouldn't they just drop it off Friday at the pickup location. I would never recommend using this company as a courier useless you don't work and are home 24/7, this company is so poorly managed they cant even manage their way out of a paper bag. read more

this the WORST company I have encountered they are incompetent and don't know how to take instructions I've been fighting with them for 4 days now for my parcel and now I have to wait 3 more days to get it. I will NEVER use purolator again and I'd advise others not to either. read more

worst of all the delivery companies. that wouldn't be an easy task but they somehow beat all the others in being the absolute worst! Can never get a package delivered the first time. They always show up and stick a missed delivery tag on the door without even attempting to buzz the apart read more

Mani came and picked up three large boxes for me today that a company needed shipped back. He was quick and efficient .. exactly how we would expect pick ups to happen. read more

DO NOT USE PUROLATOR. Terrible customer service if they can't find your address. Forget about a courtesy call.

If I could give zero stars I'd certainly try. I ordered a pair of winter boots via a store who ships using purolator. The boots shipped fast and I noticed they were literally shipping from a store in the same city I lived in. Not a problem, probably just meant they would get here sooner. Not expected them for a few days as the shipping said, they arrived the next day apparently attempted delivery while I went to an appointment. They left a poorly written pick up notice on my door. I had to go online to find out where to pick up .. when it showed I literally had to pick up at purolator depot like down the road from the store it was shipped from.. I don't understand from a business stand point how this makes sense but that's not what I'm here to talk about. I don't understand how we pay for shipping when purchasing online but then have to go out of our way to go and pick it up anyways. I could have easily just gone and picked up the boots directly in store if I had known prior to purchasing where they were shipping from. Lastly when attempt was made I was given the option to have it redelivered the next day via an online forum which I filled out. I was hesitant the next day as my shipping updated saying it was at the depot for pick up and not redirected. So I drove there, the employee (let's not even go there) told me that their online redelivery system has to go for approval before they send it back out and that It was better to sit on hold with purolator for an hour (her words) and talk to someone. I think this is unbelievable ... then lastly before giving me my parcel she asked for ID. Because I'm in between moving my ID does not show my new address, so she wouldn't release it. Frustrated at this point I asked her well how would I get my parcel from her as I cant just update my ID on the fly, she goes "you don't then" ... I went out of my way to get my new landlord to email me over my lease agreement just to get this done with. Literally such a a headache and this process was AWFUL. Oh top of everything ... boots don't fit. read more

They don't leave stuff at the door even if its cheap they make you go get it yourself which takes away from the whole purpose of having it shipped. read more

Notifications said coming today. Informed my friend. given my friend number as secondary # so she can get it as im on Quarantine No missed call check the door waited for a call and my friend seen the noticed. They will just stick the noticed WE'RE SORRY WE MISSED YOU. This pandemic is not a reason for not doing you're job right. Hope your delivery driver have the heart to recognize that every package is important. read more

Purolator - Please calll - Couriers & Delivery Services Near Me - Edmonton, Alberta

Garbage delivery system. We paid $ 121 to mail an envelope to US using express delivery. They told us it will be delivered in 24 hours. Still after five day , their tracking system says "estimated delivery date not available" . They just stealing money from people in this way . read more

As is all to often the case, the delivery service dilutes any possibility of a good review for the company and their customer service reps. "Delayed due to missed delivery" two days in a row, which means the driver decided he didn't have time to attempt delivery. When will I get the package I ask the customer service rep? "We're not sure". But of course I'm welcome to drive 20 minutes to pick it up. read more

Purolator - Couriers & Delivery Services Near Me - Edmonton, Alberta

purolator is trash. they delivered a cable box from Shaw to my apartment. they claim to have left it at my apartment door; however, I didn't buzz them in. they didn't notify me in any way, email, call, text, door knock, nothing. after opening an investigation all they told me is "it was clearly delivered" and case closed. such a trash company with terrible customer service, would not recommend to anyone, ever. read more

I would not give even one star if I didn't have to. Purolator is horrible in rural strathcona County. From parcels being tossed in the ditch to having to track down your own package and go pick it up. Why would I pay for delivery if I have to chase it down. Then to be told oh they tried to deliver. No im sorry they did not. I have cameras and I've been home 24/7 so no they have not tried to deliver. Horrible horrible horrible. read more

very disappointed. we live in an apartment. We received the buzz from the lobby and we acknowledged to go down because there is a package. when i went down there is already a missed package note in the lobby door. very inconvenient and unreliable. Now I have to go to the Purolator to pick up the package which i expected to be delivered to me. Beyond disappointing. read more

If I could give purolator a negative review then I will. I usually order from amazon prime and I've only experienced problems when they ship with purolator. The delivery is always late and they hardly provide any information regarding the reason and they don't post any updates on their tracking website. I always have to go through amazon to get a response from them too. If I were to just simply send them an email, it takes too long for them to reply. And if they do, they only inform you that it's a missed delivery. They keep reassuring me that it will arrive soon, therefore I will wait for it to be dropped off-- only to waste my time. read more

First let me comment that I think all delivery companies working in Edmonton are horrible. Purolator is just the best in a sea of incompetence. Their office is always busy and they don't move quickly so make sure you have time. Like everyone else, there are drop off points all over the city but only one location in the south to pick up and it is in the middle of nowhere. Now for what makes them better than the rest. They will actually look for your name on your apartment buzzer, (others will not) and will send emails/phonecalls if your info is filled out and they can't reach you. The pickup location has tons of convenient parking, and they are open 6 days a week with normal hours. read more

I have been waiting for 2 days for my delivery. When I call in to customer service, they have promised me that it will be delivered that day. But it never arrives. I'm not counting on them to deliver on time anymore.I live in Edmonton. I have no problem with UPS delivery's I would never recommend Purolator to anyone. read more

Recently I had 3 identical packages delivered from the same company. 1 package was left at our residence the other 2 were expected the next day. The last items were sent back to distribution for pick up. We have a bar code on our front door used as a signature for items to be left there. But I think the driver was unobservant and lazy, simply filled a tag and kept on driving. I wish there was better courier competition out there. read more

I woke up the other day and checked the tracking info for my package: Out for Delivery. Perfect! So, I wait, sitting in the living room, watching TV, making sure there is no way that I wouldn't hear the purolator guy at the door. 11:20 rolls around, and I stand up to go to the bathroom. As I do, I look out the window and voila! The Purolator truck is at the end of the driveway. Perfect, He must be coming to the door now since I never heard the doorbell or a knock. Wrong. He begins DRIVING AWAY! When I saw this, I ran to the door to find a Notice of Attempted Delivery slip on my door. Are you kidding??? So I run to the end of the driveway (in my boxers) to catch the guy because luckily I live on a Cul-de-sac so he had to turn around before exiting. He stops, and I get my package. This chain of events led me to believe that the Doorbell to the house must be broken, so on the way into the house, I pushed the doorbell button to see if it is working. It worked magically, and was so loud that it woke up my roommate (who was sleeping upstairs after a night shift with ear plugs in.) Seriously? Too lazy to sctually ring the doorbell and deliver the package? Do your job. I have writen to Purolator directly regarding the matter, and I was told that they will be sure to "...notify the driver's management team to ensure the proper delivery procedures are respected at all times." I feel that as a delivery company, you should understand that you are supposed to attempt to deliver packages, not just notify me that they are in the city and expect me to pick them up. read more

I would not use Purolator again. I've had much better experiences with FedEx and UPS. After a failed delivery attempt I contacted their customer service line and was given the options of either having the package held for pickup or have it delivered again. I request that the package was not sent out for delivery again and that I would pick it up. I was given a special number as confirmation of this request (separate from tracking #). The next day I came home to find a failed delivery notice, meaning that they disregarded the order to hold the package for pick-up. This meant the package would be on the truck until the end of the day, so I could not pick it up until after 7PM. Due to my schedule 7PM pickup would not work, so I had to wait until the following day to pick up the package. In order to avoid the same error I contacted customer service who was not apologetic at all and put me on hold for over 10 minutes to enter another order to hold the package (the first time took about 1 minute). I would expect much better service, especially considering I opted for express shipment. read more

The employees are rude and unfriendly.They didn't come pick a package on time and when they came they picked a time when nobody was there.i don't like the address verification. I think they are one of the worst delivery companies out there. read more

I wouldn't recommend using this courier to send anything overseas. I paid for a 3 days express service and the recipient didn't get the package until 3 weeks after. I kept seeing "delivered" on the tracking info. I called several times and no one had the proper information about what was going on. Worse customer service, long waiting time on calls. I was put on to a manager and he was unwilling to do anything further. Thanks alot for wasting my time and money. Definitely not using your service anymore!! read more

They are the most unprofessional and incompetent service I've ever used, and I used to work in a busy office some know what courier services can do. The drivers, I guess, because the staff in their stores "have no control" over what happens , just get to pick and choose what packages they deliver. If they don't want to deliver it they just keep making up excuses on the tracking page as to why it wasn't delivered. Apparently, there are no repercussions for them either because this problem has been going on for over a year now, for me anyway, and NOTHING has been done about it?? Why not?? Clearly the "reps" in Toronto lie to their clients and tell them there is no problem wih delivery of any kind of product. I am from EDMONTON, ALBERTA, NOT San Francisco. read more