Joseph and his crew saved our remodel when the recommended contractor from our insurance company…read moredropped our job. They not only completed our remodel they built the custom cherry fireplace mantle. We love our living room and it's exactly what we were looking for to update our home. They've also repaired our garage door and surround when our son drove the family van into the garage frame. Joseph and his crew are easy to work with, clean thoroughly and are professional in their behavior.

I submitted a request online in November 2024, looking for someone to repair damage from trees…read morehitting my roof. Joseph (owner) responded and we scheduled a site visit. He didn't show up for the initial appt., and rescheduled for the following week- even then he was an hour late. We discussed the repairs and he said he would email an estimate. After hearing nothing for weeks, I reached out to him and he said he would have it by the end of the week. The following week, I reached out again and finally received an estimate. From there on, I would hear NOTHING from him unless I initiated contact. Then the excuses started.. I dealt with this man for three and a half months, with him ghosting me the entire time. At no time did he ever fulfill a promise, or meet a deadline. The last straw was him AGAIN failing to provide information on the repair. That was Feb. 25, and, you guessed it, CRICKETS! I have to wonder what part of "Do It Right" applies to his business.

When contacted on a Saturday afternoon, Carefree was on the scene within an hour. Sam and his crew…read morehad water extraction machines in place immediately. His team of Parker and Derrick were totally professional in every regard, explaining their process as they worked. Their immediate response mitigated further water damage and minimized restoration time. Sam was very confident and knowledgeable in the vagaries of insurance claims. Cannot offer a better recommendation for Carefree Restoration.

We came home from Christmas holidays to a burst pipe and water all over our main floor and into the…read morebasement. Sam Aguilar showed up with his team that day and already had a detailed sketch of our home and the affected areas when we arrived from out of town. They've worked diligently and professionally to dry everything and to eliminate the mold. Sam became our advocate to make sure that it was all taken care of, including everything below the surface that we wouldn't have know to check. Upon review by the insurance adjuster, she had no concerns about what was done and how. We're very thankful that Ken and Sam and CareFree Restoration responded to our call and strongly recommend them.

If I were you and needed services from ServPro Kingsport/Bristol I would definitely reconsider…read moreusing them. We had to use them for a sewage backup in the basement of my moms house that I inherited. And they gave us a quote of 2500-3000 for the work. They came out and did the work and saw the damage and still gave us the same estimate. They left after the work was finished and we had to chase them down for a bill. Once we received it the bill went from 2500-3000 up to almost 4700 with no call or explanation from them. I've been in retail and sales all my life and you NEVER jack a bill up $1700 without calling the customer and saying hey once we got started this, this and this happened and this is why the estimate is off so much. You don't just do the work with no communication and expect the customer to just pay that with no explanation. I'm sorry it doesn't work that way if you ask me. Once questioned they said well, we're sorry we were off so much on the quote but it is what it is. No, it isn't what it is. You make an agreement with a customer and you stick to it or you contact them and explain why you can't before you do the work. They also charged us for hauling off old carpet and doors, frames etc which are still sitting in my house and thrown in the backyard. If I had read some of the reviews about their company I would have never gone with them. The guys that did the work were very pleasant they just did not do good work. The people in the office well they just laughed at my husband when he was just trying to gain some understanding as to what happened. They laughed. They're lack of professionalism is laughable. It's pretty much nonexistent. And I think from a so called professional they should be a little bit closer to their mark than being $1700 off but that's just me! Still working with their corporate office who is also upset with their "customer service" and they stated that Servpro of Kingsport/Bristol has 5 days once the formal complaint is received which will be today to resolve the issue entirely or they will have no more business sent to them until it's done. So, fair warning if you ever need any work from their kind of company in the future be very careful! I only gave them one star because I had to in order to post the review. These guys are a JOKE. And I would never recommend them! One of their employees has even been harassing me online after seeing the bad review I left. I have the screenshots to forward on to that joke of a company too. We have contacted a lawyer. We will pay what we owe even though it's half ass work, but not $1700 over! Not a chance Servpro Kingsport Bristol.

I would not recommend this company for construction, they did ok with the clean up but the…read moreconstruction was awful. Our house caught on fire and it took them a year for us yo get back it, they are not worth there signature on paper. They do the cheapest work they can get by. The truth is not in them. The clean up ladies did a good job, but went down hill after that.

I hired Tri-Cities Restoration and Remodeling to paint the second floor of my home. They done an…read moreamazing job. Very clean and professional. The also done tile work in my kitchen. All together amazing job. I would recommend them to everyone.

From the owner: All Phases of Home Remodeling. Focusing on decks for spring and summer 2020. read more

They worked on my house, and I truly appreciate Chad and the team for helping through the water…read moredamage we experienced.

Do not use this group, after over a year of a roof leak, which they suggested a roofer, and a large…read moreamount of insurance money paid out, the roof still leaks, and they are saying they're not going to be responsible for it. They say this was not their subcontractor, but ours! Really? We called the company after we had a leak and they were supposed to fix or direct everything. That's why we called them. Over a year later nothing and now they're refusing to get someone to come and complete the repair. Then, the owner calls me, and rudely tells me he is not responsible for this, and the subcontractor is mine not theirs!!! We have been in contact with them the entire time this has all gone on. So crazy! Not worth the risk, there's plenty of other companies that have a great reputation available for this type of thing. Hope this helps