I don't know where to begin with this experience. I contacted the office before writing this review to attempt to find a resolution and that did not go well. Marvin didn't care about any of it; this review or my experience. My intention is to give honest feedback about a bad experience because this is clearly a possibility in this office.
Dr. Marvin has a great sales pitch but when you have issues it is very frustrating dealing with him. All he said was that I am not wrong for feeling the way I do but he definitely couldn't have done any better and he sees no reason to rectify anything. He wouldn't give me a reason why. He blew me off.
I booked an appointment for Botox and I was so excited to begin treatment and to build a treatment plan after reading so many positive reviews. I am a mama to a 3 year old and I was excited to find this office. What woman wouldn't be excited!
The communication is awful. Dr. Marvin didn't take adequate time and energy to hear what I was saying and he focused to much on selling me. I was already there and willing to do what it took to reach my goals.I purchased the largest injection package that they offer; $600 because your face is $200 X 3 by their formula. My results never peaked and lasted about a month. His bedside manner ruins the whole experience because he doesn't listen to anything. When I complained and followed up twice, I was told everything from, I could have a contraindication, an intolerance, the batch could have been off, ect...I got a second opinion and looked into all the reasons he said it might not work and none of it was valid.
Dr. Kenya was very pleasant and I appreciate that.
Due to my work schedule, my husband ran in twice so I could figure out what to do. His presence didn't seem like an issue to Dr. Kenya, other than privacy concerns but then I got a very ugly voice message from Dr. Marvin telling me my husband isn't welcome there and allegedly he made people uncomfortable. The whole thing is unbelievably rude and a lie. That rude message bothered me the most. I've never had someone, let alone a Dr. be that unprofessional. Who acts like that? My husband stood in the waiting room and ended up talking to Dr. Kenya who seemed friendly and she mentioned that they would find a resolution. A lie I guess. He ran in a week later when we weren't contacted to see if there was a good time to schedule an appointment. He left a number and left. I confronted Dr. Marvin about his voicemail, I explained the situation and he said he understood but continued to rudely talk about my husband. That crossed a line. My husband is prior Law Enforcement, he works for the Government and he is a very respectful and composed man. He didn't do anything wrong. No one said ANYTHING about his presence being unwanted until Marvin got in his ego. The crazy thing is left that he left me that nasty vm and then called my husband to talk about the situation but didn't relay any of his ugly message to him directly. I guess he's only comfortable being rude to women. It's unreal. He crossed so many lines but if he doesn't validate it, it doesn't exist. How unprofessional.
We spoke on the phone for an hour, he was egotistical, he had no strategy to help fix the situation, he was dismissive but he is sorry I "feel the way I do.' It would be nice to receive a genuine apology for his conduct. He had no answers and he simply told me it's not his fault, i have paid in full so we are essentially done. I am not welcome back and I am an ex client so there's essentially no point in my satisfaction with their office.
This is by far the worst and most unprofessional experience I've ever had in any way. We didn't do anything wrong. This is what happens if you have issues with their service I guess.
The first two pics are after receiving 60 units of Botox at PureLee Redefined. With these pictures Dr. Marvin deemed that there was enough of an improvement and he was satisfied with the work. The last two picture was following the corrective injections by a different provider in a different office. read more