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    Purebeauty

    5.0 (1 review)

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    16 years ago

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    Ulta Beauty

    Ulta Beauty

    3.4
    (111 reviews)
    6.1 km
    $$

    While in Henderson I had to return a brand new eye shadow that crumbled as soon as I opened it:(…read more I popped in to make the exchange which went very smoothly. The associate who helped me was very nice which is one of the reasons why I prefer Ulta Beauty! The store was very clean and well organized. Plenty of stock on the shelves. Parking is plentiful in the lot. It's located between my favorite stores...Ross & Marshall's! ~ and that's all I have to say about that...

    This review is for the manager Mary and a very negligent and apparently ego fragile stylist…read more"Andrea." First of all, I have never seen a more cowardly act by a manager in my 59 years on this planet. My wife who has for years been a customer at this establishment mainly getting her hair colored by an amazing stylist named Milan. For years she has paid to get a hair coloring without experiencing any issues with Milan and on a few occasions other stylists. On the day of the incident she had to settle for a stylist named Andrea because Milan was not available that day. Never having any bad experiences, she thought what the heck and gave her a chance. However, this would not be the case with Andrea, she was unprofessional and actually harmed my wife with her negligence and an unwillingness to listen to the customer's needs. She repeatedly claimed the way Milan whom has successfully colored her hair for years was doing it incorrectly! Andrea and her flawed ego failed the number one ethos in customer service "listen to your customer." She left her with chemicals in her hair way too long and was negligent in her attention to the process. My wife was so upset when she came home with an incomplete hair coloring and burns because of the chemicals left on her head by Andrea. My wife has always rewarded great customer service with great tips and verbal praise. I ask this question: Why for the first time over all the years of being a regular customer was there all of these issues with this stylist? At the moment this was happening our cowardly manager Mary "claimed she understood why my wife was upset and claimed she was out of practice but could possibly help." My wife did decide to leave to mitigate the damage as she was upset and experiencing burns. Weeks later she decided to try to book her regular stylist Milan only to be told that the Ulta manager Mary is banning my wife from coming back even to her regularly scheduled stylist Milan, and stating "Andrea's confidence was shaken by the event" which by the way Andrea caused herself with her ego and negligence!! WTF?? Mary, it is called remedial training in the corporate world and I am not sure that your manager handbook says to ban longtime, loyal paying customers from coming back. I am certain that is probably not what the store owner or corporate Ulta envision as an appropriate course of action or solution to the incident. My wife is a very understanding person and the fact that there has never been an issue over the many years until this incident with Andrea suggests the problem is not with the customer but perhaps with your employee. I am writing this review on my own experience based on what I saw and the incredibly inappropriate decision to ban my wife from her normal stylist Milan. Mary your decision to ban her is a big mistake on your part and I can guarantee you this is not where it ends. I will be diligent in ensuring I have this discussion with whatever form of leadership above you. I am retired with 36 years of service in the United States Military that has nothing but time and motivation to ensure your bad management decisions are held accountable. My wife has no idea that I am writing this review but I do know she is upset and angered by your cowardly management practices and would rather have seen you make the appropriate decision to discuss the situation with her like a rational and competent manager would in order to solve the problem. Respectfully, Daniel Dizacomo

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Boulder City Soap & Candle Company

    Boulder City Soap & Candle Company

    4.9
    (22 reviews)
    11.9 km
    $$

    Tis the season for Boulder City Soap & Candle Company! I live in Henderson but I wanted to do some…read moreof my holiday shopping down in Boulder City, where I stopped by this cute little business in their historic district. I got here at the right time because they were preparing for their annual Christmas parade at the time of my visit. The parking lot is very tight and small and most parking spaces in this lot are reserved for their customers only. So if the parking lot is full, it's suggested that you park in the parking lot surrounded by other businesses or on the residential streets, if possible. All their products are made on site, which is great for the environment. Although it was a little overwhelming smelling each scent available at the exact same time (mostly from the soap bars), it was still worth paying a visit here. There were a lot of products to choose from and it was hard to figure out what I wanted to get for my family. I picked up a sweater weather scented hand and body lotion and a vanilla cream scented soap bar for my mom. Sweater weather is one of my favorite scents out there and I want to share it with her. I also picked up a scented wax candle as one of my secret Santa gifts. I also considered getting some shower steamers for myself, but I didn't want to go too overboard. The lady working there was super nice. They offer military, teacher, and I believe first responder discounts, in which she asked me if I was any of those three. Unfortunately, I am not, but offering discounts like these is always a great deal. This was a great business to stop by at and I wouldn't mind coming back to Boulder City from Henderson and visiting them again.

    Great products and amazing shop owner, Sabrina. The lotions smell lovely and feel so good on my…read moreskin. Sabrina will make special orders, including mixing up your favorite scents! I'm excited to use her products for gifts.

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    16oz Soy Wax Candle Collection
    16oz Soy Wax Candle Collection
    Handmade, all-natural bar soap collection
    Handmade, all-natural bar soap collection
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    Purebeauty - cosmetics - Updated July 2026

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