This is to modify my Jan 27, 2023 review. I have upgraded to a 3-star because they filed my registration card and Hague sent me two brand new controllers. Purewater was going to come out and do a service, but now an authorized Hague dealer is coming out, although all the way from Elk Grove. I do think the service call pricing shoul dbe better explained when making an appointment. It appears a service call fee is just to come out, and associated parts and an houlry rate seem to be extras? The hague dealer is $150 for the serevice call plus an hourly rate, plus parts. read more

Service went down hill. nickel and dime me. Threw out the equipment and went with a culligan

I like my water filtration system from p but, I dislike the way they are not honest with service call prices. They called me yesterday to schedule a service call that they said would be 165.00 dollars. The bill came out to 285.00 dollars to change filters. That is highway robbery. I can get water delivery to my home for an entire year from Costco for less than that. I am really upset on how they mislead there customers. It is not ethical. I had the same issue last year with them as well. I recommend doing your research before buying from pure water. Austin, the issue is the gals in your office are misleading when they call to schedule appointment. I specifically asked what the cost would be out the door and she stated total would be $165.00 hen u include $20.00 discount. That is the issue I have. Plus $305.00 is insane to do a service call and replace a filter. read more

I bought a hot tub from pure water. the sales portion of the hot tub purchase was fine. however my hot tub developed a leak. 2 years and four service calls later and still haven't found the leak. 299.00 per visit. They fixed something and say that should fix the problem. Yet here I am. I have used my hot tub less hen five times in the last year. my advice is NEVER EVER buy a hot tub from Pure Water. Shady. read more

We hired Pure Water through Angi's list, and couldn't be happier. Xenia took my order on the phone and was very helpful through an estimate and numerous phone calls, addressing my concerns and questions. They fit us in for installation quickly and when the installation person came out, Jim was informative, helped me understand how our plumbing worked, and made improvements to our home plumbing and water system that our family feels way way above the value we paid. Our water is now clean, it tastes fresh, and we feel confident that we aren't drinking water that is rated below the national average. I even went to Lowe's and bought a water test kit, and tested the water and I can say without a doubt that Pure Water is great at what they do. Our water is delicious and clean. Pure Water as a company should be proud to have the technical experience they have in Jim as their plumber/installation guy, and Xenia couldn't have been kinder and more helpful. Highly Recommended Company! read more

We've had our Hague Water Softener and Water Purification System for 12 years. Due to Pure Water and Jim's scheduled maintenance, it continues to work great. Our well water is constantly changing its mineral content. Jim tests the water and adjusts our system to make these accommodations . Thanks for the great friendly service. Plus, our dog loves Jim too! Marion L read more

Pure Water installed a reverse osmosis water filtration system last year. In the last 3-4 months, system has developed several leaks. I've called numerous times to schedule a service call. Technician has failed to show up for three visits. Calls go to a recording when requesting service with no calls being returned. Interesting if I select the option to purchase a new system, Austin will answer the phone, but then hangs up. Pure Water was more than happy to install the system and collect payment, however they have failed to service the system or return any phone calls. read more

Do not use this company! Their technicians are great and the equipment is pretty good, but the office staff is incompetent and they lie. I requested a quote to have my softener unit and the RO system moved. It took them multiple days and phone calls to get back to me. I received what I believed was the quote and signed the contract. Two days before the work was to be performed I received a call to confirm the appointment. On the phone message it said they were just moving the unit not the RO. I called to verify that the RO unit was also scheduled as that was what I asked for and believed that I signed the contract for. I was told yes that it was a mistake on the message and that the unit was also included. The day of the technician gets my unit moved and then gets in his truck like the job was done. I asked him about the RO unit and he says it's not on the work order. He calls into the office and they tell him I only approved the unit and not the RO unit. Sure enough looking at the quote there was no specific mention of the RO unit, which I thought was included in the model information when I signed. I had to pay an additional amount to get them to move the RO unit. I should also note that my husband is dying of cancer and I had to borrow the funds to pay for the unit to be moved so I could not afford the additional cost. Looking through my correspondence there was only the one quote; they did not send me two quotes to choose from. When I called to find out what happened, they couldn't tell me they needed to look into it and get with the owner to find out. I told them they had until Monday. On Wednesday they contact me to tell me I wrote the check payable to the company's name on the truck and that they needed me to reissue the check, no mention of the error. I responded asking about it and their response was that the manager had been out all week and the sales person was waiting for them to return to work. I decided to hold the check to see if they would even get back to me. It has now been two and a half weeks and they still have not responded, but did contact me about the check again. This company does not care about their customers and does not stand by their work when they make a mistake. I will never use this company again and you shouldn't either. read more

I am very disappointed in the lack of customer service and responsibility that Austin Petty, owner of Hauge Home Team and PurewaterInc. has shown. First and foremost my $8,000.00 unit broke once again and for 16 days I haven't had pure water, and our well water is non-drinkable. I purchased a Whole House Osmosis System Oct 2014 for over $8,000.00. The system has broken down twice. Now, only a short 16 months after purchasing the system Austin Petty will not return my phone messages. I was told I live "Out of his area" and he would not be responsible for my $8,000 plus unit. I live 30 minutes from his office. Funny how Austin Petty was at my doorstep ASAP when I wrote him a check for over $8,000.00. Austin...your customer service is very disappointing, and I now have a broken $8,000 unit I don't know what to do with. I'm very upset. read more

Austin is very knowledgeable and professional. He was super informative and you can tell he really cares about this industry. You can tell he has been doing this for 30 years. Thanks again! read more

We just had a new water softener and R/O installed. We got quotes from several companies. Pure Water provided the best system for the money. These guys have decades of experience and tackled our very hard water problem with confidence. Jim is the best Service Technician ever! Austin was great also at explaining everything in detail. These guys stay very busy, but are worth the wait. Highly recommend this company! read more

After waiting over 5 weeks for an appointment, which they no-showed and did not call, I was told that I needed to get back in their queue and wait another 3 weeks for a service call. When the day finally arrived that they came out, the nice tech needed to do some research on my RO system and would get back to me. He did nothing but charge me $250.00 for his time. The nice tech did call me 3 days later but told me that they do not work on RO systems that they do not install. They were recomended to me by the company that built my system. The sad reality is that they wasted so much of my time they put me past my warranty period. This company has serious service and communication issues. They may have cost me $10,000. Customer "no service", folks. read more

I have been a valued customer for several years, and feel completely duped! These guys do NOT stand behind the products they trick you into purchasing, do NOT give you the paperwork that supports them, nor any warranty info, they assume, as I was, that the customer is ignorant and sell you the products that, as it happens you can buy for a quarter of the price online. I have been paying $150 for a $28 bulb, and live less than 40 minutes away, and am charged $185 call out charge for a 20 minute service call to change a bulb. I am horrified. The woman on the customer service desk has no idea what she is talking about and was extremely rude. I advise finding a much more affordable and integral company to service your water systems. These guys are greedy scammers. read more

Met with Austin initially to review systems and our existing water quality and how it should be treated. Austin recommended a system that would meet our requirements and budget. We previously had an older filter and softener system that had failed. Our installation was scheduled, Jim was the installer. What a nice and knowledgeable man. He worked efficiently and had the job completed in far lass time than expected. So far all is working well and we are very satisfied with our purchase. read more

Jim C is the greatest, he was fast and efficient. He explained what he was doing. He got in and made sure my system was in top shape! Thanks Pure Soft and thanks Jim! read more

I had Culligan service before Pure Water. I had Pure Water install a two stage water softener and neutralizer tank (I have acidic well water). The unit paid for itself in about 1 1/2 years so I'm saving money now. I have Mike do the annual maintenance on the system. He's a really nice guy and knows his stuff. Also the folks in the office are very helpful in setting up appointments. I've had some experiences with water softeners making the water taste funny. No such case with my Pure Water installation. In fact, the water is so good that I refill plastic water bottles to take around when I need them. It tastes close to spring water now. I also had a big problem with calcium in my water leaving water spots. My system improved that situation. read more

This is the place to go for all your water needs! They just recently put in a new system at my mother's house and the service was amazing. She struggles with dementia and Jim spent extra time with her to explain the new system, help her write out the check, chat about life, and didn't charge her a cent for all the extra time it took with questions, etc. All that AND their products are great! Its nice to know she was and will continue to be in good hands! read more

The Pure Water team made a stressful situation easy for me. I moved into a home with terrible water and was constantly cleaning and unable to get my tubs, toilets and sinks clean. Pure water was able to come out to my house and test my water at a time that worked great around my work schedule. When Austin came to my home he was straight to the point and let me know how we could fix the problem. The installation process was fast and I now have fantastic water (Yayyy!). Thank you Pure Water for the great experience I will be recommending my neighbors and friends! read more

If I could I would give them no stars! They installed a water purifying system in our house about 12 years ago, they are the worst company I've ever dealt with. They would set up appointments for our yearly service, then not show up! This didn't happen just once, but repeatedly. When I'd call to see why the technician wasn't here, I'd get a recording, or a condescending woman. We pulled our unit out and called Sierra pipe in Auburn, they treated us fairly and honestly, unlike Hague/ Pure Water. Everyone I know that has used this company, is unhappy. Beware! read more

I want to write an update. I had a bad experience last year and shortly after that I had an incredible telephone conversation with the owner, Austin Petty. He gave me an option to return the reverse osmosis system or keep it and promised to make sure it was working properly for a year at their expense as well as service my water softener. All is working perfectly and he totally kept his word. The employees I work with there - Christina and Jim are incredible, very knowledgeable and extremely helpful. I am now a very happy and satisfied customer! read more

Very quick and responsive to our needs! We had an old, cobbled-together system that was horribly over-sized for our house. It was by no means a drop in replacement situation as it required some extensive plumbing alterations. That being said, their sales and service were top-notch and they followed through with everything they promised. Altogether, a great system which fits our needs perfectly -- I will have no reservations recommending them to others. read more

I would give 10 stars if posible. The sales rep was very knowledgable and friendly, the installation was fast, neat, and efficient. I wouldn't go back to tap water if you paid me! Thank you guys for the service. read more

Great customer service. Jim is awesome. 30 years of knowledge and he educated me along the way. I'm much more comfortable with my water softener system and how to maintain it between services. read more