Seriously lacking professionalism!…read more
I'm a not-so recent transplant to the NJ area, and anyone whose had a similar experience of moving to a new area and wanting to get their hair braided knows it's not the easiest feat!
A lot of hair braiding places are stuck in the Stone Age of business sense, no website - with pictures or prices, limited customer service, and the worst offense: no appointments!
I was recommended Mame & Henriette by a coworker, who didn't go there herself, but had a friend who had gone here. I gave them a call and asked about getting my hair braided the next day. I was told, "That's fine, we're open.", to which I asked, "Okay, perfect - is there a particular time I should come in?", and the response was, "We open at 8."
That should've been my red flag. I asked whether I should come in at 8 then, which was another 'yes'. I showed up that Saturday around 8:22, I figured I'd give them some time to get settled in if they open at 8. That was my second mistake, first being not getting a concrete appointment time.
There were three girls already getting their hair braided in singles/box braids, a fourth that had just been finished, and two other girls seated around the tiny salon still waiting to be taken as well.
Did we all get told to come in at 8am?!
Nonetheless, I sat down and decided to wait, my third and final mistake. I should've asked how long it would be before I got my hair done, since they kept getting phone calls and telling those customers to come in at '1pm' and then '4pm', but they also should've had the professionalism to tell me how long it might be, in case I didn't want to wait.
I came in around 8:22am, and left without a word at 11:11am. This was after another customer continued to try to find out when their fourth stylist was supposed to show up, to which vague answers were given, i.e., "She's coming, she's coming..". And after they took a lunch break in the salon, making me seriously regret also not having eaten before I came...also, no one washed their hands after?
I went down the street, to Sy Khadi and was in and out around 30mins or so, see my phone message w/ my partner for those time stamps. And this isn't a promo for Sy Khadi either, I have issues with my finished results from there as well - the search continues!