I have returned multiple times since my previous review and they seem to have taken my feedback to…read moreheart (I was actually contacted by them on Yelp and they let me know that changes would be made) and I can now proudly say that their service is significantly better. I was there just a few weeks ago to buy a new pair of heat-fitted hockey skates and they were able to answer all of my questions and fit me with the proper skates - At no point was I rushed in the proces and everything went smoothly. I was also discouraged from spending more and instead they found a more affordable, better skate that fit my needs better. I will be back in the future, this place is great.

Every time I order hockey equipment from this business I end up receiving the wrong item. I ordered…read morea new helmet for my son and he has been so excited to get it but when it arrived today, it was an outdated model that doesn't adjust like the one I ordered. I assume they're trying to rid themselves of their old stock but thats not what I wanted or ordered. Now I have a disappointed son without a new helmet. Im done buying anything from these guys. I went online a few minutes ago and found the helmet I wanted for $10 less than Pure Hockey.

Always friendly and knowledgeable ....No place has a better selection for youth hockeyread more

I can't say enough good things about TSR Hockey and Brendan. There's a reason so many hockey…read morefamilies rave about their customer service and expertise. With my daughter playing on two top teams this year, we felt it was time to really fine-tune her skates. She has hypermobility in her ankles that causes her feet to turn slightly inward, affecting how her blades sit on the ice. Brendan went above and beyond. He reviewed photos and videos, fine-tuned her Superfeet insoles, adjusted her skates, and eventually moved one blade ever so slightly off-center to get her into a more neutral position. The difference has been remarkable. Her balance has improved, she's skating faster, and the skates are working with her much more naturally. After spending considerable time helping her, Brendan even took a look at my skates. After eight knee surgeries and a recent ankle surgery, he made adjustments that have me feeling noticeably more balanced on the ice too. Brendan's knowledge, patience, and attention to detail are second to none. I just wish I'd met him before my college hockey career! Thank you, Brendan, for everything you've done for both of us. TSR has absolutely earned our business. We'll definitely be back!

I hadn't purchased new hockey gear in over 20 years and walking into the store with all of the…read morechoices was a bit overwhelming! But Brendan was super helpful, knowledgeable and helped me find the right gloves. I also had my skate sharpened and they did a great job. I highly recommend this store for a great selection of gear but mainly for their customer service !

Rays Hockey has always been a great resource, but they really went above and beyond this week. As…read moreLucas was heading to the ice on Thursday, we discovered that his mask was missing two screws holding the cage in place. Needless to say, panic set in! I walked over to the store and Nate without hesitation jumped in to help. He found replacement screws, got everything tightened up, and had Lucas safely ready to play. His kindness and willingness to help saved the day. Customer service like that is hard to find. Huge thanks to Nate and the entire team at Rays Hockey for always taking care of the hockey community. Highly recommend!

We went in to shop for adult skates, Ray the owner worked with us to find something within our…read morebudget. As others have mentioned he has been in the game a long time, is knowledgeable and we are so glad we supported this small business! We will be back for skate sharpening for sure. Bonus We got to meet Daphne the dog.

Reading my reviews and just noticed that I did my last review on Christmas Eve. Geez, what a…read morescrooge I was. So today I am editing it, giving you 4 stars because everyone deserves a second chance and admittedly have been back to the store and received decent service at the cashier.

The store is OK. Customer service is decent. I definitely don't get warm and fuzzy vibes generally…read morespeaking from the staff. They seem generally annoyed when you ask questions. There's one guy, pretty sure he runs the place, he is ok with customers. The store is decent, just don't expect great customer service.

Drove to a competitors Hockey M@nkey. They informed me that even though the store was open till…read more9pm. They do not sharpen skates after 7pm. Drove to Pure Hockey they were closed for 45 minutes already. They opened the doors and sharpened my sons skates. Talk about great customer service, and not acting like a big box store! Thanks, Pure Hockey, your customer service surely went above and beyond tonight. Thanks again Pure Hockey for going above and beyond the call of duty!

Just went here looking for replacement skates for my '10 skater. We meet Rob who was the most…read morehelpful sales person I have ever had the pleasure to work with. He went above and beyond to keep me in my prices rang and was honest and thoughtful with his suggestions. He walked me through the process of changing a blade and explained why it didn't work on the skates I had. When they didn't have the right size skate he looked at other pure hockey's and didn't try to sell me something I wouldn't be happy with. For this reason I will continue the longer drive to Pure Hockey Nashua. Thank you Rob for going above and beyond to support us!!

GOLD STAR CUSTOMER SERVICE!!!!…read more Rob is the absolute best. My son was having trouble with his skates causing him pain. Rob heated the skates and reformed them not once, twice but FOUR times until they felt perfect on my son's foot. Rob did this happily and explained that they do this all the time to make sure the fit is perfect. Cannot say enough times how AWESOME the customer service is. Wish I could give ten stars!!!

Highly recommend this place, friendly attentive service and very knowledgeable Adam in Kingston is…read moreour go to guy!

First class in every way! I have four grandchildren playing hockey. I buy most, if not all, their…read moregear at this store. Steve, Jeff, and Lionell are always helpful, knowledgeable, and courteous. I trust them to correctly recommend the right skates and gear, making sure everything fits perfectly. Prices are very competitive, and the rewards program is one of the best I've encountered. If you are looking for a hockey store that works hard to do things right, this is the place.

Ask for Matt! He's the best. Super knowledgeable (he's been skating since he was 5) and very…read morepatient. Pure Hockey came highly recommended by many hockey parents and I agree. Matt found affordable quality options and we are grateful. It's worth the drive to Warwick.

Poor experience with staff here. No care given. I was embarrassed when it was insinuated that I…read moremay be a theif. I asked to exchange smartwool socks in original packaging with original store sku label on there. I wanted a mid height not low ankle but had no receipt. No help there just insulted when it was explained as it may be stolen. Im sorry....no receipt no exchange. For the record to staff there Sku's are an inventory control system and point of sale pricing tool and its insulting to be told otherwise. They know if it sold from that store. Inventory is what I do as part of my business.

Samantha the manager was AWESOME! My kids hate trying things on and my 9yr old needs new snow…read moreboots. I bet him $5 they could find his size within a specific amount of time. She ran around the store with us and joined in on it running to the back getting sizes and laughing at our silliness. Now he ONLY wants clothes & footwear from EMS!!! Ty for making it fun!