I have been doing barre for over 15 years at studios all around the world. I have been to other pure barres. I have also worked in the service industry for over 20 years. This is the worst studio and worst service I have ever experienced in my life! I put my stuff in a locker with the keypad and set a code. For some reason after class the code that I always use was not working. These things can malfunction, I thought ok no big deal I'll ask them for the master key to open it. The owner was there so I asked her to open my locker. She said " You will have to hire a locksmith" I was shocked!!! She did not have the key. She didn't even help me she continued to make sales calls to try to sign other people up for membership. Umm Don't you want to take care of the existing customers that you have? I was stuck without my keys to my car, my wallet, or phone. and she acted like oh well. She made it seem like my fault and said no one ever uses the lockers. If you don't have the key and or you don't want anyone to use them then why isn't there a sign on them!!! I went behind the desk and called my husband to come with tools to help me! I should have called the Police because this woman could care less that I now can't go home or get my stuff. The police would have told her she needs to get my stuff out of the locker and can't hold it there. I am a pretty reasonable person, but this was nuts! My husband came thank goodness, Good thing he wasn't out of town! because she clearly wasn't going to help and wanted me to hire my own locksmith. Since when do customers take care of mistakes that owners make. If the bathroom door brakes, are we responsible for fixing that ourselves too? My husband said he can't get in without it braking so I asked her if she is paying for a locksmith, and she had the audacity to say " we can split it" at this point my husband and I were really pissed!!! My husband explained to her he can go in through the back and not damage the lock. She said we need to wait for her husband's permission. Almost 3.5 hours later he comes to give us permission to go in through the back. He was the only one who apologized for not having the key and even said they can malfunction. I would never in my life treat a client or customer like this. I would have been going above and beyond for them; I would have been on the phone finding a handy man or someone to help. Not leaving it up to the customer. I would have given them free months too! Because I know how valuable their business is. I really hope she doesn't teach her employees this is the way to handle an issue. I also hope she doesn't treat her employees this way. I love barre but this ruined me wanting to give this business any of money. I would have been a client for life but no way not after the way she treated me, and I will be sure to tell ALL of my friends to never step foot in there. On a side Note, Kendall is an awesome instructor and offered to go to target to get a screwdriver to help me because she didn't want me stranded. My husband and I both waisted our whole Saturday because they have lockers, they don't have a master key too!!!! read more