Let me start by she is a lovely lady - however my experience has made it hard to trust or want to…read morecontinue a relationship with this Dr. I recently changed insurance and so I scheduled my annual exam, bloodwork and PAP smear. Three days before my appointment I started my period and called to reschedule as I wanted everything done at once. They told me no come it it is fine. So I kept my original appointment- when I arrived I spent time with the Dr she mostly checked me and an got my history new patient stuff. She told me we could not do the PAP but to schedule for a different time. Annoying but fine and I got my bloodwork done. When I returned to have my PAP I received a bill - I was shocked as my insurance covers the annual exam. They told me nooo that the first appointment wasn't my annual this one would be the annual. I was upset and Dr. Fitchev assured me it was a mix up and she would "take care of the bill, no problem" We'll 2 months later I received a bill that says I'm past due, so I call and Dr. Fitchev says she can't do anything, I ask her directly even though you told me you would take care of this? So I paid the bill for an extra appointment I never wanted - it was a waste of my time and money and I was disappointed to be flat out lied to by the doctor.

Dr. Fitchev has been my primary doctor for many years. She has been wonderful, and she takes her…read moretime to talk to each patient. Tries the natural medicine approach first, which I like a lot. Gives great advice on healthy life style. Her staff is very nice too. Her location to me is not convenient at all, but I don't mind and would drive hours if I had too. She is a great doctor and I would recommend her anytime. Thank you Dr. Fitchev for everything!!!

Dr Manus is such well mannered doctor with a good heart. She is a very good listener and will not…read moremiss a bit of you provide her with as much information as you can. At a personal level I really enjoy seeing her, and she is easy to trust. She is, however, lacking on the thorough analysis of issues, and not great at all on the pediatric end of things -that being said, she does not advertise as such. Sadly, my family has noticed massive differences in treatment based on the quality of our insurance (better and more thorough when the insurance is good, less attentive when you self-pay). This was underlined by 3 things, 1) Dr Manus' patronizing comments during consultation. 2) her office literally forgetting about any kind of checkups/follow ups for you or the kids when your insurance is "not good" but doing it when it is. 3) An effort to collect fees for things nobody does. Unfortunately I have observed this enough that I don't believe it's a random event. I am sure some of these shortcomings are a result of the economic pressures this doctor's office is under. Unfortunately I am in no position to properly control the "quality" of my insurance, and yes, I understand doctors have bills to pay.

Sadly, I have moved out of the area and will no longer be seeing Dr. Manus. I have been a patient…read moreof hers at Lake Street Family Physicians for 13 years and the thought of having to find another doctor is daunting. Dr. Manus is patient and will listen to every concern you have no matter how small, and she is extremely knowledgable. I like that she doesn't over-prescribe medication, and always lets me know about different courses of treatment. She is sensitive and kind and just a wonderful person. My mother and brother have also been patients of hers and were similarly pleased. I cannot recommend her enough. The reception staff is efficient and if I have a health concern and am unsure of whether to get an appointment a nurse will always call me back that day and normally within an hour or two. They also will not hesitate to tell me if I don't need an appointment, which is great because it saves me the hassle and $ of having to come in. I have never had a billing or insurance issue and despite having changed insurances several times every PPO I have ever had has been in network. Note that this office does not accept HMOs, however. Sometimes there is a bit of a wait between the time when you see the nurse and when the doctor comes to the room. But usually this is not the case. In 13 years of visits (about 3 times/yearly) I only recall them running very behind on a handful of occasions. Overall the wait time has been consistently reasonable, and I am usually in and out of there in under 45 minutes. Parking is somewhat inconvenient as it is everywhere in downtown Oak Park, but there is a village parking structure nearby that is free for the first two hours on week days.

Love the staff , great doctor. They do what they can to accommodate you. Doctor is great on what…read morehe does .

I needed to see a doctor fast to get a basic medical assessment done for my insurance at work. I…read moremet with Dr. Florian, who was great. His staff billed my insurance incorrectly and it was rejected. They then tried to bill me the full amount. My work provides a liason for medical difficulties who then got involved and was able to prove they billed my insurance incorrectly and that they would need to re-send the bill. They claim to have done that. 1 year later I get a bill from them for the entire amount again. I get my company liason involved, who is able to see that they never re-billed my insurance with the correct information (they were entering my name in backwards: last name, first, or vice versa, and the insurance system required the opposite). The head of their billing staff fought with me and with my medical liason until she (the liason) managed to get a copy of both rejected claims from the insurance company and see clear evidence that they were still doing it wrong. At that point, the Phoenix biller finally agreed to re-send. 6 months after that, the same thing happened again. It has now been over 2 years since I had my doctor visit, and I just got another bill in the mail today, still never having gone through my insurance...claiming I owe $750 to get a basic health assessment. I don't trust this office; I'm convinced at this point that their billing people are trying to perpetuate some kind of fraud, and I'm sick of being told every 6 months that my Blue Cross Blue Shield insurance somehow won't pay and that I should be responsible for a basic checkup. It's unfortuante because Dr Florian seems like a really upstanding guy.

Posted on google but their office or google filtered. Been…read moregoing there about 5 years and Dr Lightfoot seems nice enough, but it's hard to tell because he spends about 8 minutes with me. My last visit in that time, I asked 2 questions that he answered within 30 seconds and I got a bill for each question I asked. Is this normal? Well after calling the office and hearing them say they'd check and call back because it "seems odd", I still don't know because this office NEVER calls back. I'm serious- they never call when they say they will. Bloodwork- "We'll call when we get it back" NOPE. I call weeks later. Sent for an x ray- twice... "We'll call as soon as we get the results". NOPE. I have to chase them weeks later, leave a message, they have to talk to someone, then they call with a vague, "it's normal"... and no alternative discussion or suggestions for the issues that sent me to the x ray in the first place.

I have to agree with Jason. It's hard to imagine not liking Dr. Lightfoot! He has always taken…read morethe time to listen to everything I had to say. He asks the right questions to make sure he can make the best diagnosis and he shares thoughtful suggestions to help you lead a healthy, balanced life. Fortunately, I don't need to see a doctor often, but when I do I know I will be well taken care of. I have never had to wait long and his staff is friendly and helpful.

Dr. Dononvan-Hunt is an incredible Pediatrician. The entire practice is great. My kids absolutely…read morelove her. We've been seeing her since my daughter was born almost six years ago. We used to drive 45 minutes to see her when we moved out of the area, just because I refused to let a good thing go. I highly recommend her, or any other doctor in this practice. They have great hours and flexibility, even sick hours on Sundays, and they genuinely care about their patients.

Dr. Donovan-Hunt is very knowledgeable, and a wonderful doctor. I have taken my kids to many…read moredoctors, and she is very good. The other doctors in her group are also very good, with the exception of the male doctor in her Deerfield office. He seems very arrogant and rude, and isn't good at listening. I will not make any future appointments with him. The staff at both offices could use some training in manners. I've called, and they often act very "put out" when answering the phone. They are very short on the phone, and rude, to say the least. At one appointment, the office girl was completely yelling at a patient on the phone. The yelling was so unprofessional and disturbing. The office staff can make or break a business. Since Dr. Donovan-Hunt is so good, we stay there; but if she wasn't, her staff would've scared us away a long time ago.

I decided to go back to my old practice in Highland Park because when Dr hagle left this practice,…read morei got no reply calls from dr lodhi. i called to ask for appointment for my continuing back issue and she tried to diagnose me on the phone...the convo went something like this: the secretary: dr says she wants you to get an xray me: i just had an mri the secretary: hold please 10 minutes later the secretary: doctor says you need to have an mri. me: i just had an MRI a couple months ago? the secretary: doctor says you can take some vicodin what's your pharmacy number me: has the doctor even seen my file? do you think you could put it in her hands and let me speak to her? the secretary: i'm sorry, she's too busy. can you call back in an hour? needless to say - its been 8 weeks now i'm still waiting for them to complete my written request to copy my file to my old practice. BOO ON DR LODHI and her being too busy to talk to patients or even schedule an appointment!

We had to go Doctor shopping , as Dr./ Dalinka retired. We are all so happy that we found Dr…read more Lodhi. She is unusually caring and availabe much more often, now that Dr. Berger has retired. She will always return messages and is there if you need to speak to her. I have recommended her to family and friends and they are all so happy to have found her. I plan on being with Dr. Lodhi for the rest of my life, as she is very knowledgable. Thank you!

I cannot be more happy with the service we receive from Dr. Kaiser and her staff. There is no great…read morereason to have to schedule an appointment with the oncology specialists, but they make the process that much easier for the patient and care givers. The front desk staff has always been polite and professional and willing to assist with matters of insurance, referrals and appointments. Our nurse Josie who was assigned to be our point of contact during chemo, was understanding and always answered our questions. She and Dr. Kaiser were always available-even when emergencies came up and followed up with even minor issues and questions. Dr. Kaiser was understanding and kind and extremely knowledgeable treating my husbands rare cancer. She was there for everything. Our family cannot thank them enough! In the field on oncology there is a fine line between administering treatment but balancing the compassion needed to deal with this disease emotionally- The Oncology Specialists does this well.

My Mother has been a patient at Haematology-Oncology since Feb. 2009. This being her 13th month of…read morefighting lung cancer we have visited the office many times. When my Mom choose her doctor and began her chemotherapy everyone was very nice, couldn't be more helpful. She completed that phase Aug. 2009. In Oct she began radiation but at a different hospital. Tomorrow we have the scan to see if the tumors are gone. Needless to say there is much anticipation. Though quite robust at the start my Mom is no longer strong enough to walk on her own, it has actually come on rather suddenly after the radiation and she is also now dependent on oxygen. When we called the office today to alert them to the need for a wheel chair, (this is only the second time she's been out of the house since Dec. 31st). We were told that no accommodations could be made by anyone at Haematology-Oncology. She was further told by the phone receptionist, "We do not provide any service like that". I am stunned at the lack of consideration shown her! The receptionist offered no suggestions at all! We have no idea how we will transport her from a taxi arriving at the curb (parking facility is too far away from the 676 building) through the long lobby to the 21st floor offices of Haematology-Oncology. And then she must go to another floor for her scan and then arrive back on the 21st floor for the results, all in the same day. I hope that other families will not have to be treated with such rudeness. Though this group is affiliated with Northwestern, a renowned hospital, the lack of respect for the feelings of patients is unacceptable. It was the most inhospitable treatment we've received through this horrific ordeal.

I'm sorry to read of the difficulty Paula C had with HOA. I hope her mother has recovered and is…read morehealthy now. I didn't see any other patients in wheelchairs or with oxygen, although there was a wheelchair parked in the corner of the waiting room with a big note on it that said "IN USE, PLEASE DO NOT DISTURB." Maybe it was one that a patient came in. I had my first appointment with HOA, and it went really well. I just wanted to write a review to share my experience with Dr. Claudia Tellez, and the staff. Their office seems very well organized. The front desk greeted me right away, answered questions, and asked if I'd had a chance to fill out the paperwork they'd emailed to me in advance. I had, so I handed it over. They validated my parking, so it only cost $10 to park in the garage at Northwestern hospital (instead of $26). The $10 rate for parking is good for 7 hours. The waiting area is very clean and bright, and they have water and coffee available. I waited about 15 minutes to be called in for a vital signs check. Then I waited another 10 minutes in the exam room. Dr. Tellez was a very good listener, and very thorough. I didn't feel rushed, and she gives off a very warm, friendly vibe. She was professional, asked me a lot of questions about my health history and lifestyle habits, explained things in detail, showed me the test results my doctor had sent over to the office, and explained what everything meant. When I mentioned tummy issues that I have already yelped about, she recommended probiotics to help heal the lingering symptoms, and I was happy to hear that. I feel like a lot of doctors don't give probiotics the credit they deserve. So on that count, she struck me as pretty forward-thinking. She explained what she proposed we do about my situation, which made a lot of sense to me. She was very balanced, but cautious. I gave up some more blood for testing right across the hall at the lab, and the woman drawing my blood was very nice and professional, too. So I have an appt with Dr. Tellez again in 2 weeks. I know it's just one experience so far, but it was a good one.