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    Pups N Bubbles

    5.0 (1 review)

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    7 years ago

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    Furry Land Mobile Grooming

    Furry Land Mobile Grooming

    (15 reviews)

    I was initially very pleased with Furry Land Mobile Dog Grooming. I used them once, was happy with…read morethe service, and scheduled my next appointment for two months later. My appointment was scheduled for Monday at 9:00 AM. However, on Thursday, I received an email stating that my appointment had been successfully rescheduled to a different time. The problem was that I never requested a reschedule. If Furry Land needed to change my appointment, I would have expected a phone call to discuss available options rather than receiving an automated notification that the appointment had already been moved. The new appointment time did not work for me, so I called to discuss the situation. Unfortunately, I reached an answering service. They said they would contact the franchise owner and have someone call me back. Later, I received a call from a woman who identified herself as the manager. When I explained my concern, she repeatedly told me that she had not rescheduled the appointment and that "the system" had done it. While that may have been true, it completely missed the point of my concern. My issue was not who or what changed the appointment--it was that the appointment was changed without my knowledge, approval, or input. Rather than acknowledging that frustration or offering a solution, the conversation kept returning to the fact that the system made the change. At that point, I realized we were not going to reach an understanding, so I asked that my appointment be canceled and decided to find another mobile groomer. I made one phone call and secured an appointment with another groomer for the very next day. The grooming service itself was good, which makes this experience disappointing. Customer service and communication matter just as much as the quality of the grooming, and unfortunately, this experience fell short of my expectations.

    Most expensive grooming I've ever experienced. I'm new to the area. I noticed the day after my dogs…read moregrooming that they didn't trim out the hairs between his pads. I called the company and was told that is a service I need to ask for. I have never had to ask for that ever! I'd also be charged for them to come back out and fix it. Will never use them again and was told on the phone " sorry you feel that way"

    The Dog Spa

    The Dog Spa

    (8 reviews)

    Awesome service at a good price. Crazy concept. She is moving from the place close to my home to…read morea new location.

    I feel compelled to address the business owner's response to my initial review. Looking back, I…read moreshould have recognized the first red flag: when I mentioned that I had just adopted my dog and didn't have current rabies vaccination records, the groomer stated she didn't care as long as I paid in cash. This casual dismissal of county regulations not only puts staff and other animals at risk but also suggests questionable business practices. As a long-time client of the previous business owner, I had high expectations based on years of positive experiences. However, my experience with the new ownership raised several serious concerns: 1. Willingness to circumvent vaccination requirements in exchange for cash payment, violating county regulations 2. Clients were not permitted to see the grooming environment where their pets would be kept, particularly while dropping my dog off and picking them up. 3. The drop-off/pick-up process which takes place outside on her sidewalk in front of the building was extremely rushed, and unprofessional. 4. The grooming service appeared superficial, with minimal evidence of actual grooming completed 5. When questioned about results, vague responses were given about "not guaranteeing outcomes" and that " she would do the best she could" I've never heard of a groomer say that before cutting an animals hair essentially laying the groundwork for a poor experience/haircut. Which I wouldn't have a problem with if her price reflected her effort my dog barely got a haircut and she had no problem charging me the full amount of $85. I initially chose not to leave a review, preferring to simply move on to another groomer where I've since received excellent service. I only shared my experience after inadvertently discovering this same business had relocated to a residential setting, feeling other pet owners should be informed before making their decisions. Considering she was operating under a professional business in a building with a lease not following rules. I can only imagine what rules and regulations she is breaking by operating out of her home now. I have no personal agenda here - I'm simply a pet owner sharing my genuine experience and highlighting concerning practices that could affect public safety. The defensive and confrontational response to my review only reinforces my concerns about the professionalism of this business. I stand by every aspect of my review and reject any implications that my account is fabricated."

    Pups N Bubbles - groomer - Updated September 2026

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