I would normally give this particular location a much higher rating but today I'm learning that an…read moreemployee felt that they could disrespect my fiancé by calling him "a little bitch" I don't know what type of training you provide your employees with but this by no means is a good example of customer service. All he was attempting to do was a simple exchange within 1 hour but hadn't located his receipt. The manager recalled him being there and completed the transaction. We do appreciate her support and later located our receipt. Sadly the manager witnessed this poor example of an employee and we are seeking to discuss this experience with higher management and/or owner of this branch. No Aloha given so no aloha returned. Do better!

We found what we wanted with help. The guy knew his stuff. Will be back if we ned anything else…read more Di close to home which is a great. Conner here ask for help if you need it. The staff is friendly and knowledgeable. The store is located in the back of the Haiku marketplace. Please wear your mask and if you have a large back pack you will need to leave it at the door. Also it was a windy day di the breeze just blew right thru the store which its great because its no A.C..

pono, handsome…read more helpful knowledge if you're reading this..... hollaaaaaa andnwonderful customer service by all staff

Been coming to this hardware store for many years. It's small, but they have expanded so there's…read moreeven more selection of useful items. If you live out in the country in Haiku, it's very convenient not to have to drive all the way into town. They have really good selection of garden supplies for organic gardening. The staff today were very friendly and helpful and loaded the stuff into my car for me. It's nothing glamorous, as the store is located in an old refurbished pineapple Cannery. So there's a lot of history here which makes it kind of interesting. People in Haiku really like to grow things, so tise store is very convenient and helpful for the community.

Service is terrible! Went today, lady who checked me out was rude and insulting. No spirit of…read morealoha here, won't give them my business again

Got a $100 gift card from my Mom at the end of 2025. Went up to use it today and it reads 0…read morebalance and number on card does not match number on receipt. She only bought one card and it was sitting in my wallet wrapped in a receipt until today. Clerk says "sorry boss" and proceeds to keep the card and receipt behind the register; I had to ask for it back. He offered no way to make it right and I put everything back I was going to purchase. I said " I guess I go to give it back to the person who gave it to me?" he just looked at me " sorry boss". I walked out and left. smh

FALSE LEADING PEOPLE TO THIS STORE IS ILLEGAL!…read more It's pretty stupid to advertise something on the ALAMAHA ACE HARDWARE website location when an item is not available to purchase (but shows plenty in stock). When you arrive to the store they tell you, "oh I don't know, the manager sells it, I don't know what time the manager arrives, he sells a little bit at a time." If that's the case, why does this store advertise on the website "available to purchase in store" if they're going to discriminate and decide who they want to sell to? False leading people into a store is ILLEGAL when the product isn't even available to purchase. False ADVERTISEMENT & WASTE OF TIME. Store policy has no respect for people's time & fuel prices.

This Ace Hardware store is much more than a hardware store! I don't really ever come here for home…read moreimprovement type of things like tools and paint -- which they always seem to be pretty well stocked on. I actually come here because within the store, you'll find a whole array of kitchen items and gadgets tucked away in a little corner. Growing up, I remember it used to be stocked with THE cutest Christmas items and decorations. I can't remember when the transition to kitchen goods happened, but adult me thinks it's great, lol. There are small appliances, high-quality knife selections, wooden utensils and plating, pots, pans, decorations and basically all the essentials that you would need for your home kitchen! You can also find some things here that you wouldn't normally find in other stores like an Ooni pizza oven, Japanese knives, and pretty tea sets. The ladies behind the counter are always so nice and helpful. On my last visit I was looking for items for an event and while I didn't find everything I needed, I found some cute bamboo tongs that were priced very reasonably. Other than the hardware, definitely stop in here sometime if you're looking for some kitchen goods too or maybe insulated Yeti bottles which line the wall at the entrance.

Tina went WAY above and beyond normal customer service to help us with our screen door project…read more We cannot thank you enough for your patience and service. You have exceeded all expectations and you were much more than "helpful"! We hope this gets into your employee file!!

Everytime I come in here there's 5 to 6 employees working the store but everytime there is only 1…read morelane open for checkout no matter how busy they r

The staff here is very friendly, knowledgeable and helpful. As soon as we stepped into the store,…read morewe were asked if we needed any help. The shelves are neat and clean with a wide range of products. We plan to go back in the future.

Great customer service. The reps are always happy to help. Very knowledgeable and you never feel…read morelike you're a bother. Great selection of supplies and materials. If they don't have it they will tell you where to get it.