I sent flowers to my long distance best friend for having her first baby! I originally tried to find a vendor near her in Kentucky and did not have a great experience. I then heard about Pughs, who will find a similar flower shop near the delivery address. I was very impressed with how close they matched the arrangement I chose! I actually loved the details they added to it, like the it's a girl and the slightly more baby pink roses. They were beautiful and a great price! read more

Pugh's Flowers - Florists Near Me - Memphis, Tennessee

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Ordered the Caitlin flower arrangement from Pugh's Flowers but got a terrible arrangement with mostly carnations. Showed Pugh's a picture they said they would give me a refund. From my $108 arrangement they sent me $16 back. Don't use Pugh's no customer service, cheap arrangement for a big price and I can see why now you can't write a review on their website read more

Happy to recommend Pugh's Flowers and the out standing services provided by Ms Ronda. Five stars all the way!! She understood our needs, acceded our expectations and earned our future business. Great Job. read more

I ordered an arrangement on line yesterday morning and they had it to my friend early afternoon Of the same day. It looked exactly like the picture on line and was just beautiful. I was so impressed with their service. Will definitely order from them again. read more

I wish I had seen these yelp reviews before sending my dear friend who recently had a lot of heartache with loss of young child and her car totaled by a reckless driver. She needed all the encouragement she could get. I had selected a bouquet that looked stunning, a mix of cheer and beauty! What was delivered looked very sad, that was a mix of disappointment and sloppiness. The only good thing about the $200 box of flowers were they smelled good. Do NOT recommend using them. They should be embarrassed for delivering such a poor bunch of flowers. read more

Pugh's Flowers - What i thought I bought - Florists Near Me - Memphis, Tennessee

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My anniversary bouquet is gorgeous. The ease of ordering, fast delivery and quality is above and beyond expectations. We will definitely be ordering our future arrangements from this location. read more

I had forgotten my friend's birthday. I went on the website, ordered some gorgeous flowers and they were delivered within 2 hours. They have the prettiest flowers in Memphis. If you're looking for quality, this is the place!!! read more

I walked into the Poplar Location. Now for me, my experience was great. I am a return customer. I was looking for a dozen long stem red roses for a birthday. And I got exactly that, also, which included some other orange flowers all together in the arrangement. Really Pretty. Really fresh. The recipient was pleased. The staff this morning was friendly and welcoming. read more

Pugh's Flowers - Florists Near Me - Memphis, Tennessee

Ronda. Has out did herself on the Spray we got this time. Really her work is amazing. Call Pugh's and request Ronda. You'll never use anyone else. read more

I wish I could give them a negative five stars. I ordered sympathy flowers for my friends when her brother died. It was supposed to to be delivered to her on Sunday. On Sunday morning they said the shop was closed and could deliver on Monday. On Monday my friend said that she didn't recieved anything and they called me and told me that they gave it to some strange man and then he came down to the shop to buy more flowers to add to the bouquet but they didn't get his name because he paid cash. So basically my flowers were stolen. They did not try to rectify the situation or accommodate the situation at all. Worst services I have ever had. read more

Wow - I actually came to post a negative review from my recent mother's day experience 2022, to find that I'd written a draft negative review from 10 years ago. Never posted. I was complaining about the brown petals on the flowers I ordered, that the bouquet looked old, and the poor (slow and rude) customer service. Ten years later... I couldn't be more unhappy with Pugh's. In fairness, I know there are different locations, and the first one I called (901) 363-6233/405-6672 were friendly and immediately tried to resolve the problem of having sent the wrong bouquet to my mother on mother's day. They said they'd give me a 50% refund. But then my mother found a dead flower in the bouquet. I called again to request a full refund. However, I called (901) 682-2501 and recieved a totally different kind of treatment. I said to them that I was appalled that in my attempt to repair my relationship with my mother, that I would send her flowers on mother's day that were not only the wrong bouquet, but also had a dead flower in it. The associate I spoke with, "Karen," answered rudely, "well you still got flowers" and "you're still getting a 50% refund" and didn't care a lick about the message that a dead flower given to a mother on mother's day could symbolize. I actually had to convince her that this is extremely poor service on all fronts, that I did not pay $50-something for this bouquet or for a dead flower, and had to demand a 100% refund. She finally said that Pugh's will give me the full refund. I was afraid that even though Karen said this, that she would ignore the situation. So I let the associate I spoke with initially know, and she apologized and has said she'll make sure it's sorted. That's good customer service, unlike Karen! Guess Pugh's hasn't changed, still s***. read more

Pugh's Flowers - Dead flower - Florists Near Me - Memphis, Tennessee

An unexpected need for a funeral plant in white with a white ribbon. LisaMarie and her crew were professional and everything was perfect! I chose to deliver myself since I lived so close!! Thank you! Namaste' until our paths cross again!! ‍ read more

If you need flowers, Pugh's Flowers is the ONLY place you should be calling for your flower needs. I have flowers delivered every month for my wife and each month she is amazed, and so I am, at how great they are! Pugh's did our wedding as well and let me just say TOP NOTCH! I love this family, all the staff, and how quick the are whenever I call to send flowers out for birthdays, lunches, or just to make someone happy! There isn't enough space on this review for me to say just how awesome Pugh's is and how much they care for whatever your need may be! Give them a call today, I promise you will not be disappointed! read more

I live in Cali and called today to have a birthday bundle sent to my cousin in Germantown. I spoke to a young lady by the name of Mattie( sorry if that isn't how your spell it) and she was so polite, sweet, helpful, and patient. She made this a very easy transaction for me and I felt confident in her color choices since I wasn't able to physically see the Mylar balloon. I highly recommend this place for any type of flower arrangements. Thank you Mattie for you help and kindness. I appreciate you and I know the flower arrangement for my special person out In Tennessee will love your choice. I don't have a picture to upload as of yet. But once I get one, I will add it! read more

AMAZING customer service! I am really impressed. Grayson especially was very professional and resolved a problem very quickly!

I live in Knoxville, and I had a dear friend at Baptist Memorial Hospital in Memphis. I called Pugh's and ordered a flower arrangement and asked that it be delivered that day. The lady on the phone was so kind and helpful. She helped me decide on an arrangement within my budget, was patient and knowledgeable, and assured me they would figure it out when I wasn't positive of my friend's room number. My friend sent me a picture of the gorgeous arrangement that Pugh's made which I had ordered just hours before from across the state. I am so grateful for all of their help and assisting me in attempting to cheer up my friend from so far away. read more

I ordered flowers and had them sent to my wife's workplace. The staff was friendly and helpful and the flowers were beautiful. I received a text letting me know when the flowers were delivered. My wife loved them. read more

Pugh's Flowers - Florists Near Me - Memphis, Tennessee

I received a beautiful arrangement for Valentine's Day from my husband. I love the way they deliver the vase in a box so you can transport the arrangement without it falling over. One bad thing, they left the price tag on!!! What????!!!!!! read more

Pugh's Flowers - Beautiful arrangement - Florists Near Me - Memphis, Tennessee

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#pughsflowers Hello, DO NOT USE THIS FLORIST!!!!' RUN AWAY!!! My family is displeased with the flower arrangement that you sold us for our loved one. At at a time of grief for our family you took advantage of us. We wanted a banner for our arrangement and after spending $340, you told us that we would have to pay extra. Shame on you for putting a card that everyone would have to walk up on to read. Please do better in the future. Sincerely, The Gilmore and Williams Family Order number 01642596 read more

I ordered flowers for delivery to a relative in a hospital. I provided the young lady an idea of what I was looking for as a get well arrangement. My relative sent a photo and it was different than what I expected. I called and the beautiful young lady from Pugh apologized and said they will make it right. They did and it was far better than my expectations!! Thank you Pugh for going over and above!! I highly recommend read more

DO NOT USE THIS FLORIST - TERRIBLE EXPERIENCE!!! She took advantage of my elderly mother who ordered a flower arrangement for a family member's funeral on behalf of our family. We paid $350 for an floral arrangement and it was horribly done not worth the money we paid. We asked for a banner to be placed on the arrangement and we were told we would need to pay more money - we can't get a banner for $350. Check out the photo and let me know your thoughts! read more

Pugh's Flowers - Does this look like it is worth $350. This looks nothing like the photo that was submitted to use as a sample. This is unacceptable!!! - Florists Near Me - Memphis, Tennessee

Fooled twice. Silly me. I have no one else to blame but myself after being burned twice by this specific Pugh's location. Let's back up. In December, I ordered an arrangement for my SO for our anniversary. I was able to put a rush delivery on it, pretty handy. Arrangement arrives, wilting. No doubt it was the back of the fridge special I was given. I send in some feedback, because hey, maybe they'd try harder next time. Told myself I should not use them again and stick with my usual florist, who is a slight hassle to use because the ship to address isn't in her web database and all orders delivered have to be called in to her for her approval. Anyways, Valentines day is coming up and against my better judgment, I go to Pugh's website, who is advertising that any orders that come in before Valentine's Day at 10 AM will be delivered. I think great, at least I am getting a guarantee. Now Pugh's has this little feature when you're adding an address into the address book that will allow you to specify a business operating hours, as to ensure an arrangement will be delivered before close. I had previously set it at 9-4 in the previous order. Her office open hours are indeed still attached to the business address book entry. I look at the arrangements. 50 dollars for just half a dozen roses. 50 dollars. 15 dollar markup for Valentine's Day delivery. Convenience is crippling my sound judgment decision making at this point. I go for it. 70 dollars for half a dozen roses after its all taxed and done. Nearly 12 dollars a rose. I wait. Valentine's Day comes and I am checking my email all day for a delivery confirmation. None. I check online for status. None offered. I trust Pugh's is diligently doing their job, my mistake, as the distance from their shop to the delivery address is 1.3 miles. I am not exaggerating that, I just mapped it on Google. 5:15 rolls around, the office is closed, and there is STILL no delivery confirmation. I call Pugh's. "Sorry sir, your order is being delayed due to the weather." Funny, no one else at the office had an issue getting their arrangements delivered by their competitors. Still with me? Here's where it gets really bad. My SO leaves work at 5:30, empty handed. Pugh's Flowers rent-a-driver shows up at 6:15 to deliver it. The office is locked up. Having no way to actually deliver the arrangement, he marks it delivered anyways! No doubt to attempt to show Pugh's fulfilled it on their end. I call the next day. The employee who answers the phone offers to make the arrangement (apparently was never made) and deliver it to the office. I declined and asked him what is the point in grossly overpaying for half a dozen roses, and have them delivered a day late. I demand a full refund. As the saying goes, fool me once, shame on you. Fool me twice, shame on me. There is never, ever, going to be another instance in which I allow myself to be gouged by this, for a lack of better word, garbage company. My only non regret in this whole matter is that I did not have to go to the store to get my refund, as other reviews have pointed out having to deal with a mouthy Tim Pugh when Pugh's messes up orders. Thanks for ruining my Valentine's Day order, Pugh's. Won't be dealing with you again. read more

Pugh's Flowers - The apology one has to deliver when Pugh's is far too incompetent to deliver an order a mile away from their shop. - Florists Near Me - Memphis, Tennessee

The reason for the poor (long awaited) review is because I ordered flowers for my sister in TN (I am in California). Because there was some confusion on the website regarding the arrangement, I called and spoke to a lady who was unable to even locate the picture on the website. She said she would have someone look into it etc. So I ordered the arrangement "by name in the Premium $200 range". I have ordered from them many times (10+). When the arrangement arrived, my sister sent me a picture; which, in little way resembled the one I ordered. I sent an email to Pugh's and included both the picture from the web site and a picture of the arrangement. I expressed my disappointment in an email and asked for a response as I wondered how many past bouquets I had sent were not what was ordered. I was NEVER contacted. It has now been over a year.............. Won't use them again. read more

Ordered flowers from Pugh's for my best friend's family who recently lost the matriarch of their family on December 31st. Placed my order online January 1st for an arrival on the 2nd, no particular time. The process was easy and the selection was nice online. The arrangement arrived at its destination by 1pm today and it was perfect and beautiful! Great way to brighten their day after such a sad loss. Thank you so much! read more

Pugh's Flowers - Bamboo Garden arrangement with Bright Colors - Florists Near Me - Memphis, Tennessee

My very sweet husband has purchased very expensive Valentine roses for me from Pugh's the past two years. The quality of their flowers is not good. Before getting the bouquet home this year, three of them had snapped off the stem. They were so fragile. They had already started to wilt. In hopes of extending their life I trimmed each stem. It didn't help. They're only 4 days old and drooped/dead. The flowers we get from Kroger last so much longer. I told him to please stop buying these overpriced flowers from Pugh's. That I will love (and get to enjoy longer) Kroger bouquets more. read more

Pugh's Flowers - 2 dozen rose bouquet from Pugh's $180.00 - 4 days old - Florists Near Me - Memphis, Tennessee

I have purchased flowers from Pugh's for the past 2 years and was very pleased with the arrangements however, I ordered flowers from the Union location on a Monday to be delivered to be delivered on Tuesday. The attendee took the phone number of the person delivered to, the address and my money. However, the arrangement was not delivered on the Tuesday. So I contacted the Union location and was told that the arrangement would be delivered on Wednesday. I asked that they would call the individual receiving the arrangement before the delivery to make sure that she was home. Needless to say that the individual receiving the flowers was not called and the arrangement was left on her porch which she discovered that afternoon. I have a business relationship with 2 other florist in Memphis. Pughs has lost my Mother's Day and future business. read more

Flowers look beautiful. Unfortunately, they were delivered at 7am on a Saturday morning by someone banging on our door for 15 minutes. We requested a contactless delivery due to covid19 and they waited at our door. It seems unnecessarily to deliver something at 7am on a Saturday by banging on the door. read more

Fantastic service, beautiful flowers, and great delivery! I placed an order for delivery to my mother. I'm located in California; not only did my mother LOVE her beautiful arrangement!!! The flowers were delivered early in the morning, and I received a courtesy call from the driver stating the flowers were delivered. Thank you Pugh's Flowers, you have a faithful customer in me. read more

I understand that times are hard with Covid and busy with Valentine's Day, and complicated further by the weather, but if they can't keep flowers alive long enough to deliver them, they need to stop accepting orders. I would have preferred this order canceled than to get dead flowers that I now need to dispose of read more

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Horrible! The left is what I ordered, the right is what I received. Looks nothing alike. I even made sure to only pick something that was within local delivery options. I tried to email them but it bounced back so instead they get a bad yelp review. read more

Pugh's Flowers - Flowers ordered vs flowers received - Florists Near Me - Memphis, Tennessee

I have ordered from Pugh's before and had an excellent experience from the quality of the product, timeliness of delivery, and customer service. Unfortunately today was a different experience. Pugh's was very helpful in the fact that they called me and left a voicemail several minutes after placing my order to let me know that the driver had already left and because I had ordered late, they would be unable to get the delivery to its destination at the time promised. This is incredibly understanding, and I would have rescheduled the order had it not been for the voicemail I was left explaining the information. The voicemail began with a lady, in a condescending tone, likely unaware that the voicemail had begun recording stating, "Why would you give us a phone number you don't answer." She then switched into a different cheery voice giving me the information I needed. Firstly, I ordered online, and did so quickly because I a doctor and busy at work attending to patient matters and working with my staff. I understand it's frustrating when someone does not answer a phone call, and I understand someone's need to vent their frustrations; however, a customers voicemail is no place for that behavior. As I've said before, Pugh's service has previously been exceptional and I hope this is a one off situation. Unfortunately based on my recent experience I will be supporting another local florist from now on. read more

I'm shocked that this place has negative reviews. I live in Los Angeles, and only deal with them long distance, as my girlfriend lives in Memphis, and they have been nothing but stellar. Quick turnaround, great options, and responsive customer service. I usually receive my confirmation a few seconds after I submit the order. Their website also allows me to store recipients as well as my billing info, making it easy and convenient to order flowers for any occasion. Don't tell my girlfriend that though. She called today to thank me, and call waiting chimed in. It was them on the other line confirming the delivery. I know this all sounds like something every company should do, but most don't, and it keeps my business. http://tinyurl.com/8ue8uut read more

Pugh's is always so reliable and offers a great selection of flowers for any occasion. We love using them. My wife is always so pleased to receive flowers from Pugh's. Shop Local! They're awesome people. read more

The past 5 occasions I've needed flowers this location has done exactly what I needed. Always nice and helpful, definitely couldn't get threw Valentine's Day and birthdays without them! Highly recommended! read more

After reading the other reviews, I must confess that I simply walked in rather than ordering ahead. So perhaps that is why our experiences with customer service differed. This Pugh's location is located across from a large Memphis cemetery. Most florists in midtown have bouquets or flower arrangements ready to go that you can simply walk in and buy. I suppose it was my mistake to assume this location would too. But they are right across the street from the cemetery so I thought surely this happens to them all the time! The first thing I noticed in the store was that there were only 3 bouquets in the fridge and those were for customers coming to pick-up. The rest of the store was little statues and fake flowers. When I asked if they had anything pre-made to put on a grave (or any arrangement) she said no. At this point, I am embarrassed to say...I broke down and cried. It was a very emotional moment for me and a trip I desperately needed to do. The woman was SO sweet and handed me tissues then ran to the back to show me silk flower arrangements that she promised she could make in 5 minutes. The smaller arrangement was $25 and the larger was $50. I opted for for the larger and she asked me what color ribbon I would like. Side note: I originally wanted real, fresh flowers but she told me that silk flowers last longer for the graves. I am completely new to this so I appreciate the advice. She had it ready in 5 minutes as promised. And it was very pretty (for fake flowers)! This woman's kindness made me immediately become a returning customer. But next time I know to call ahead! read more

I have been using Pugh's for years for just about every occasion in the world. They put together the most gorgeous arrangements imaginable. I think my love for Pugh's started several years ago when I had a boyfriend who was big into sending flowers to me at work. When I would get them, everyone in my office would ooo and ahh over them for days. I mean, they really were stunning arrangements. From then on, anytime I need to order flowers for anyone, Pugh's is who I call. I trust them to put together the perfect bouquet for the perfect occasion. There are several locations around town, and their delivery time is always very fast. I highly recommend them. read more

I've ordered flowers twice for my girlfriend and both times Pugh's delivered a beautiful arrangement. Not only that but they followed up each delivery with a confirmation email AND phone call and even called the recipient to make sure everything was great!! What WONDERFUL customer service!! I'll keep coming back to Pugh's each and every time! read more

Pugh's is a great florist with an awesome selection of non-ugly, non-eighties-style floral arrangements that are sure to please the recipient. The thing that I like about Pugh's is that they offer a wide selection of floral arrangements for under forty dollars that are really cute, as well as a good array of candy/floral arrangements. Worldwide delivery is available. read more

I received a beautiful ceramic container with mixed flowers from a very dear friend of mine and I was very very satisfied with the arrangement. I have no idea whether to report them individually or report the whole thing together. But if anyone can advise me of what to do please let me no. read more

Never again! This is unfortunate because I used them before with no issues and the recipient was very happy with her order. So when my long distance boyfriend ask for a local florist to deliver flowers to me on Valentine's Day I had no hesitation recommending Pugh's. He placed an order to deliver to my work with my work hours so they knew when to deliver. All day I see other people getting gifts and flowers. By the afternoon my boyfriend asked if I've gotten anything and I said nope, nothing. He checked online and there was just a status of "in process" which doesn't tell you much. I walked up where the drop offs usually occur to make sure I just wasn't notified, nothing. I left work empty handed and disappointed. I got home and got a call from work telling me I had a delivery, 40 minutes after I left work! So they delivered them, just not in the time frame requested and there was no communication about the delay. I understand this is a busy day, but Pugh's took the order and took the money that's a promise they were going to deliver. They could have contacted my boyfriend to let him know if there was a delay. I could have waited for the flowers if I would have known. If there is any day not to deliver on time this is the day! I regret recommending them and will be looking for another local florist to recommend to him the next time he wants to send flowers. read more