The Public Storage of Diminishing Returns
Having rented here for a few years I'd like to set the record straight on a few things and why I would now like to recommend any other storage facility other than Public Storage and this location.
I used to pay about $200 for 150sq/ft locker and that was okay. I used to have 24 hour access.
The price goes up after several month and they introduce rodent traps and now limit access to midnight.
The management changes and the price goes up again and now it's higher per sq/ft than my office space. At this time I discover the sides of the door frames are cheaply made and razor sharp. I accidentally cut my thumb deeply on the door frame. There are no apologies from Public Storage for the razor sharp sheet metal due to cheap construction and there is nothing done to correct the construction (so please be aware if you cut yourself as they know about it and have chosen not to make it safe). Now access is limited to 10pm.
The place may look secure and I'm sure it looks impressive on a first tour but be aware that beyond the standard schoolyard fence the rear doors are left unlocked 24/7. Anyone can access the inside. Other facilities on the South Shore have gate codes and then more door codes to make multiple layers of security. Other places also have more than 4 cameras, and this is what's needed to have a truly secure facility. Public Storage should have a look at what the competition is doing. Rent there long enough and you may see large trash in the left in the hallways for several days at a time. The rodent traps are also multiplying. The office hours are the same as retail hours making hard to attend the office if you are the type to work a lot. My last time there the large garage door was broken and the next one is in need of repairs.
My last gripe was that the management requested I move my unit as work is constantly having to be done on the old building. Fair enough but I had to ask for some compensation for the amount of effort and time and it would take and they were reluctant to offer 1/2 a months credit (in this case only about $127) to move a thousand cubic feet of boxes and stuff. They said this was 'policy'. Please know that the same policy will charge you $150 to remove a single items from a locker, as per another renter's feedback commented on another review forum. The punchline to this? The work being done was for a water pipe. Before moving my boxes and their contents were water damaged. Public Storage says they are not responsible. My 150sq/ft has now shrunk to about 145 sq/ft. I measured it, twice.
So they have a convenient location if you are in Saint-Lambert or Greenfield Park but there are much more secure, cleaner, and better run storage facilities in the South Shore. Do your homework when choosing a place. read more