I stopped in to talk about my $70.00 rent increase and what I could do to get that reduced. The…read moreStore Manager Camille Parslow was very friendly and knowledgeable. She explained why the rent increases happen. She then put in for a rate reduction back to what I was paying. She contacted me the next day that it was approved. Thank you so much!! I was going to have to start shopping other facilities if she couldn't have done anything. So thank you for saving me from moving. I wish extra space had a different policy for charging their units according to supply and demand and these rate increases would not happen for loyal customers who pay on time month after month.. I know you can lock in the rate by paying for months ahead, but who can afford to do that these days.

Sherri has been great to work with She has helped with a payment issue I had and she is there to…read moreanswer any questions I have had I have been renting my storage unit for over 10 years extra space storage in West Jordan is a fantastic place to rent storage units

Great place with great people who provide a great service…read more Top notch security, well-kept facilities, good prices. The only downside is that they're closed on Sundays, so no access either in or out on Sundays. That wasn't a big deal to me, but it probably will be for some people. Otherwise, after renting one of the large units for a couple months, highly recommended.

Convenient access, friendly/personable staff, and clean spacious units for a good price. Had a…read moregreat experience storing my things here and will definitely use them if I ever need to again.

DO NOT! I had a storage unit here for a number of years. One day I received the strangest email…read morefrom them, something to the effect of... "we noticed there's not a lock on your storage unit, feel free to come and put a lock on it at your earliest convenience." Can you say, "inside job!" Duh, if my unit has had a lock on it for many years, why would I just decide to take the lock off w/out moving my belongings out?!?! I immediately called them and they told me that they had done rounds the Thursday before and the lock was there, so it must've happened over the weekend. Needless to say, the lock was CUT, long gone and OVER HALF of my storage was stolen! I must say, in the days of "rings" "nests" and cheap, easy camera installation, I was utterly shocked to learn that they only have 2 cameras, both from the olden days and both pointed only at the front gate. Are you serious?!? When I called to ask if they could check their cameras and that the police would be coming to fingerprint later that day. The office manager giggled while she asked me, "do you have any enemies." The police found glove prints but no traceable fingerprints. Of course the manager said she couldn't see anything suspicious on the camera footage. I immediately moved the remainder of what was left out of the storage unit without telling Aspen Springs- I wanted to see how long it would take them to notice. Three months passed w/ out a word from them and then I got an email reminder that it was time to pay my next 6 months worth of rent. Clearly, my stuff was stolen months prior to when it was reported to me which would explain why I could not find any of it at the local pawn shops or online. Your belongings will absolutely be stolen if you choose to store them here!!!

This is a nice storage facility it's convenient it is clean and accessible. Rindi is friendly and…read morethere is always someone who picks up the phone to answer any questions rather than a machine where they call you back .

Copperview Storage, in West Jordan, wins in my extensive search for the best rental co.in Salt…read moreLake. In Feb 2024 I called 11 different storage companies on the West side of Salt Lake valley. 10 of them would not tell me what their history is for raising rents on existing customers, and would not connect me to anyone with authority to discuss it. I had been renting from Extra Space Storage for 7 years, during which time they raised my rent an exorbitant 140%, but would never connect me with anyone to explain why. They are currently charging new customers 120% less than me. Bait and Switch! When I called Copperview, I talked directly with the owner, Jim. He explained that he treats existing and new customers equally when he his costs require rate changes. I talked to two different people who have rented from him for years, and they each confirmed that rates have risen reasonably, close to inflation. They are pleased with how they have been treated. I started renting at Copperview in Feb 2024 for the lowest rate of any of the 11 companies I had called, for my size unit. He and his staff have treated me very well. Now that is something I can trust. Dennis S.

Rented a unit and had a signed contact and had paid pro rated first moth already. They called two…read moredays later and said the contract had the wrong rate and they needed to raise the rate. We had the "lower rate" instead of the other discount options like third month free. WtH is a contract for if they can just so, ohm we don't like it anymore... 2 stars because the units looked decent. Just watch your pricing. There are more reasonable priced ones.

"Ten stars! I've used a lot of storage units, and this is the best I have ever used. Staff are…read morevery helpful and professional. They provide carts for ease in moving from car to unit. The units are clean, inside units and camera security."

What is one supposed to say about a storage unit? It is a boring business. It is not exciting…read more They are not selling you a product that you can take home and wear or eat or admire. I don't think anyone on this planet drives by a storage facility and says, "wow, what an awesome place to spend money." I don't think anyone even cares about these types of businesses.......until they need one. I had some rather expensive furniture delivered before we were ready to put it in our house and I was suddenly in need of a place/. I went to THREE different places to find a unit to rent and I got the run around over and over. The final one was on 7th east right south of Sandy city self storage. There was a sign on the door they said 'be right back'. I, along with 2 other customers sat outside in the middle of the day for more than 20 minutes. No one came. I suddenly had visions of my high school prom date ghosting me after dinner...and became frustrated seeing as how this was the third go aground. I googled storage units near me and up popped sandy city storage. And it was just a couple blocks away. I pulled up and met a man named Bailey. He was friendly, fast, efficient and had me in and out within 10 minutes. Voila. Finished! When I came back a week later to load in the furniture, he again was there and helped me get situated, and was extremely helpful. Now, several months later, I went to check out and couldn't remember the process to get into my unit. He smiled and then helped me out again. It's like Thai guy loves his job. It's like he is super proud to work for such a great....albeit....boring company. Bailey was fantastic!!! So, if you need to store l crap, or treasured jewels, give him a call and you will be glad you did. ....I wonder if the person ever came back from their break at that other storage place..... oh wellZ. Thanks Bailey!!

I've been here a couple times helping my friend Sydney move in and out, she loooved it here and it…read morewas just a simple process. These negative reviews are from before StorQuest took over the building and remodeled. It's wonderful now, i just got my own unit for a super good deal while im in transition of moving. Kayla has always been a QUEEN. Shes been so helpful to me and Sydney on both occasions, super professional but also relatable and fun. Chelsea is also really great if you catch her working the desk :)

I've stored at different places over time and of all my experiences, I must say that my experience…read morewith StorQuest has by far been the best. Not only is this staff professional but they are friendly and helpful and make the experience awesome. The price is very reasonable and the location couldn't be better. I highly recommend giving them a try and feel that five stars isn't enough to say just how awesome they really are.

This place is awesome the staff is easy to talk to and great about answering all your questions.read more

I am have been storing with storage Depot for about 6 months in that time I have brought three or…read morefour friends and family that have got units here now everybody agrees it's being very professionally run fairly efficient service every time there's a encounter with management and helped me with lost keys so forth after hours I rented for years around the valley and this is the best price best service and the friendliest management atmosphere I would refer to anybody

Very unprofessional, closes on the drop of a hat if they need the weekend off, never answers the…read morephone or reply's to any message then they will try to extort all the money they can from you. I had to cancel family and friends plans so I could empty my unit due to them closing, cleaned and emptied the unit for fear of losing my thing because the staff decided to close for the weekend, then received a letter asking to pay for the next month with a late fee, I had no contract and I was paying month to month. Also most of my things have been ruined due to weather because I had to leave somethings outside because I hadn't the space yet to safely store my items that were in the unit. Would a thousand percent not recommend and implore anyone looking for a unit to look elsewhere honestly.

Trying to call them doesn't work, for a while I didn't have any problems paying rent through the…read morephone with them, but the last 2 times I've tried to call them to pay rent they didn't pick up the phone so I had to go there in person to talk to them to pay in person not convenient at all