Overall appearance and cleanliness of the facility is good. App is easy to use. 3 out of 5 due to facility not advertising the hours of which someone will be on site to help. You have to call customer service whenever you need something since you never know when someone will be around. Customer service will advise of their hours, but when I opened my unit after scheduling for when someone would be there, they never showed. Customer service acted as if it could not be done over the phone, and after going round and round with them, they were able to do it over the phone. I will never give a good score to an organization who ends up being able to do exactly what they told me they couldn't. It isn't hard to do our jobs. Additionally, my rate went from a promotional $95 to $172 from March 2025 to September 2026. That is an 81% increase when I have a credit card on file and never miss a payment. I can't stand the idea that newer people who are higher risk get better treatment than long term, reliable tenants. read more