We stored our entire home contents at this facility for less than 6 months while we purchased a new home in a new city. My unit was robbed, filmed by their cameras, police report made, no arrest, or recovery of items. I had a climate controlled extra large unit with a camera on the door that was broken into. I could see the scratches of some of the larger items go down the hall and into another locked unit. I felt like someone there knew something and didn't want to get involved. The facility was not held accountable in way nor did any of the management reach out with notification. We discovered the break in ourselves. Such a disappointment. read more

They keep raising the monthly rent. Unfair and predatory business practices. Steer clear of this unethical place.

Be warned. We rent a outside parking spot for a small sailboat. No covering, just a parking spot. We have rented this spot for 1 year. They trick you to get you in. Free first month. $135 after that. 6 months later they jacked rate up to $172 Now 6 months later they raised it again to $204. I have kept constant talks with them, they have reduced slightly to help me with a slight discount but they no longer do that. For a outdoor non covered parking spot, this is horrible and ridiculous! Be warned, you will initially get a rate and they will quickly take advantage of you until you simply cannot afford. Their corporate structure is obviously built to sneak in very large rate hikes! Best of luck and watch out. You have been warned! read more

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Great for quick move in with decent first month deals. Not so great for long contract, the price increases once your are move in are the highest around. read more

I have tried multiple time to call the property manager and have left numerous voicemails with how to contact me for MONTHS. nothing. no other way to contact them other than the number that is never answered. even when I call the 1800 number no options to speak to a real person. horrible I won't be using them ever again read more

Horrible place. Lady on site is lazy. She just wants to set and flirt with everyone rather than do her so called job....... We have had problems previously and it's her not wanting to do her job. Just got worst. Her so called boss in no better. Lazy people. Place looks like shit already from lack of employees care. Bathroom in front building is horrible. The on site lady needs replaced. Badly. read more

They were great response time, friendly service as well as very comfortable to deal with. I would definitely recommend to friends and will definitely use them again. read more

I had an issue, my own fault, and it was fixed almost immediately. Marlene was so helpful and had such a nice personality. The facility is clean and well maintained. Love that the gate has specific hours to help with no-good-doers. read more

It's reliable and nice storage, but the rates and their business practices are really bad. I've used them for about 1.5 years and they automatically raise rates every 5-6 months. i started out paying 284, then 341, then 395 and then they raised it to $505. i complained so they lowered it to $454 still crazy considering what i started paying. don't expect to pay a consistent amount. Better off finding a local company that does storage units. this corporation will rake you over coals. Total rip off. read more

Highly recommended. Facility is clean and customer service is top notch. If you're looking for a reliable, clean and well maintained storage unit, this is definitely a great one. read more

Miss Marlene was a wonder for us! We had a very last minute need for a storage unit. She took care of us right away and got us set up with a very clean unit. Thank you!! read more

Past experiences with storage facilities have for long left a dull and unacceptable taste and feeling in my mind and heart! Poor customer service always turns me away, and leaves my house cluttered with past treasures in need of space. After searching, I finally decided to check out Public Storage! Well, the Manager at the LaMarque, TX location has helped me come to the millennium century! She not only listened to my desires, but assured me of fulfilling my needs. Her advice and suggestions were right on point, professional, knowledgeable, and most of all caring about "MY STUFF"; as if it all was her own! And what was even better, she did all of this virtually! I can not imagine how much more caring and concerned she would be in convincing me that Public Storage is the place to be where they will treat MY STUFF AS IF IT WAS THEIR STUFF!!! I will be taking MY STUFF to the LaMarque store! If all of their Managers are as concerned about other people's belongs as she is; then you should go there too! See you soon Ms. Price! read more