A few years ago I had a troublesome experience dealing with Riverside of Marquette. I was very…read morereluctant to deal with them again. However, I was in need of a pre-owned used car. I had very specific ideas of the design I wanted. I had tried every dealership in Marquette and surrounding areas with no avail, before I decided to go to Riverside. I was greeted by Kyle V. He was professional and polite, an absolute pleasure to work with. I found the perfect 2021 Subaru with all the bells and whistles I was looking for, along with the exterior and interior colors that were on my list. I test drove the car on Saturday. I purchased it and drove it home on Sunday. Thank you, Kyle for the great experience.

I went online to schedule an appointment for service of my Prius. I got an email from Edward…read moreCzenkus saying they would contact me to schedule an appointment. 3 days later I got an email from Edward Czenkus thanking me for coming in and asked me to rate my experience. I have not even been there so how can I rate them. I've tried calling but no one bothers to call back. You only get a recording. The one star is because they are so incompetent.

EXCELLENT buying experience with Nick; his knowledge and customer service are outstanding! I love…read moremy new-to-me car!

They wouldn't detail my car because it was too dirty! Hmph, professional detailing only if your car…read moreis already clean.

Car sales is top notch! Recommend Kevin M. For car sales. Service is slow and may take days or…read morehours for basic work. Body shop is great, Jack is always very helpful and is smart on what he does.

Yup, don't buy anything "As is" from this dealership because the car will start to fall apart once…read moreyou're out the door. The first time we put gas in it, it didn't want to start. They said it was fully inspected before we took it, but that clearly is not true with these issues present. They said Bring it up there to get checked and they wouldn't cover the cost at all. As well, when we got it, it didn't have the air filter cover. The stabilizer link also broke a week in as well. If you ever decide to buy from this dealership, have another mechanic look it over first, because this shouldn't happen. We shouldn't have to get serious work done right away like this. Especially when we got the car this August 2021. And like I said, it clearly wasn't fully inspected if the gas issue was there to begin with. They never told us this before they sold the car. I think something like this should be addressed and fixed before sale on their dime. Never buying from this dealership again.

We were driving from Houghton to downstate for our wedding and started to hear a flapping noise. We…read morecalled Riverside and they got us in right away to put our heat shield back on. Josh and everyone in service was so nice and got us fixed riget away. Also while we were waiting in the service lobby another employee helped another customer who was trying to get a soda out of the machine. He got her a soda no charge. I was very impressed with the kindness of everyone there this morning. I would highly recommend.

rude, sexist, doesn't answer the phone when called but does on another phone, "transfers" you on…read morephone then hangs up. this place disgusts me.

Avoid at all cost horrible service, Rude employees,…read more purchased a $12000.00 van and was told I get a free oil change .....wow the free oil was a $100.00 worth of hassle to get . This establishment has poor service and a simple oil change becomes a nightmare.

Beware of this company. They told me I needed to have my engine replaced on a V-8 Aviator with only…read more112000 miles.on it. The vehicle would misfire occasionally and they hooked it up to their machine and claimed the engine was bad. They wanted to charge me well over $6,000 to replace it with a USED engine. I told them they were wrong and took it to another mechanic who replaced the ignition coil wires for a total cost of less than $300! I have had no more misfires and have been driving it for 1 year since Fox tried to charge me for a used engine to "fix" the issue. Ford makes the Aviator and their mechanics should be the "experts" at diagnosing a problem. Therefore , they are either incompetent or deliberately trying to take advantage of consumers,

Brought my 2013 Chevrolet Spark in for LOF. Also asked tech to check in to a problem with flaky…read morematerial coming out of the ports in the dash when the defroster or fan is blowing. (Warranty work). The LOF service was completed in a timely manner complete with a car wash. The flaky material problem - the tech changed out the Cabin Filter, although he wasn't positive this would resolve the problem.. Time will tell. Very satisfied with the service I receive at Frei Chevrolet. Best dealer I have ever done business with! BTW, nice remodel job on the entire dealership!

Frei was wonderful! I was able to order the exact vehicle I wanted. Eric Kuntz was my salesperson…read moreand did a great job of making sure all of the paperwork was in order so that I had an efficient delivery.

I haven't done a yelp review in a long time, but I had to come on and do this one because of the…read moregreat experience I had. I have never had such an enjoyable experience shopping for cars. My visit was tailored to my needs and wants; there was no pressure. Nobody was pushy, and everybody went out of their way to make us feel welcomed. Our sales associate was Ryan Campbell and I will stick with him throughout the years for me and my family and our Subaru needs .The manager came and introduced himself along with the associate that assist you with learning the technology components of your car. I will admit I was at the dealership for quite a bit of time however, there were many laughs and frequent checks if I needed snacks or drinks. The staff here are extremely friendly and knowledgeable about all things Subaru. I love my new Forester !

After many years of owning a Subaru Forester, it was time for a change. After looking around on my…read moreown, I decided to pursue the purchase of a 2024 Subaru Crosstek. I met with Blaine on two occasions and the two of us test-drove the car I was considering. The car had the features I was looking for, and Blaine answered all of my questions. We settled on a price and I'm now the proud owner of the Crosstek. All of the staff at Fox Marquette Subaru were fantastic to work with and I recommend them without reservation. I continue to be a welcome member of the "Subaru Nation".

I called around and needed emergency car repairs, they said come on in, so I did and I'm better for…read moreit! They were polite and efficient, diagnosed my particular issue quickly. Took me in back and showed me the issue, quoted a great price for repair and promptly sent me on my way. I don't give five stars out alot, but these guys deserve, and earned it. THANK YOU FROM OUR FAMILY!!!

Great Experience. I was stressed out about my car and everywhere in town was booked out at least a…read moreweek. They took me the next day. Fixed the problem. Quoted $300-1500(granted this was before looking at the problem so just a guess) all over town and Pepp motors was transparent and my total was $150. I drove away and something felt off. I called back and they immediately said to bring it back and they would take another look. They found the issue and fixed it, then took it for a drive before letting me drive away. Pat and Dustin were super nice and very helpful. Thank you Pepp Motors.

It's only the service department I had a camshaft replacement then 2 months later my engine blew…read moreand their understanding is that the camshaft doesn't effect the pistons when that's the thing that turns to make the pistons move. I'd give their service department a zero if I could

If i could give zero stars I would I was about to buy a Cadillac from this dealer last year they…read moregave me number i had paperwork and everything as a just in case i did a car fax on the vehicle it was a lemon title and know one mentioned that it had a branded title i looked on there website again this week and guess what they have 3 or more Cadillacs with branded titles and nowhere in the description do they say oem buyback or branded title i would steer clear unless you want to do a carfax on every vehicle before you buy it

Super fast and great price! Cant be beat. Despite being a chain, this store really shines.read more

We were in the area traveling on a road trip when the tire pressure light came on. After inspecting…read morethe tires, we noticed a screw in one of them. Since it was almost 5:30, we knew we had limited options. We called Discount Tire and were told to head over as quickly as we could. Luckily we were only about 15 min away and they looked over the tire soon after we drove up. About 20 min later, Samuel gave us the good news that they were able to successfully patch it up, make sure all the tires had proper pressure and it would all be a complimentary service. Thank you Samuel for speedy service and fitting us in at the end of your day!