Stay far, far away.
On 5-14-2018, I arrived for my PT appointment at PT Solutions Physical Therapy at the recommendation of my family doctor. I had been in pain with a sciatica nerve problem. This was my first appointment and I arrived early to complete the paperwork. It was explained to me that as I had not met my insurance deductible, I would have to pay for the appointment. I paid $106.64 at the front desk before starting any therapy.
My PT consisted of a few questions, a bit of trigger point pressing that sent my left leg into more pain. The trigger point pressing was also uncomfortable as it was well below my belt line and the therapist went under my clothing without first asking. Finally, I rolled a big ball with my legs while laying on my back.
There was one therapist who seemed in charge and one that seemed to be in training. There were three other patients in the one-room facility. The two of them were moving back and forth between the four of us. I was there less than one hour and my actual therapy was less than about 30 minutes.
A few weeks go by and I receive an itemized statement from Wellstar. The total bill for my visit was $751.00.
Yes - you read that correctly, $751.00. Subtract what I believed to have been my full payment of $106.64, this leaves me with a balance of $644.36 to pay Wellstar, for ONE VISIT.
There was never an explanation that I would be billed further for treatment.
Several phone calls have been placed to PT Solutions and to Wellstar accounts. It seems that because I went in under my insurance, not having met my deductible, I am responsible for the ridiculous charges. Wellstar explained that IF I had been a walk-in, my total cost would have been about $160. Seriously???
I have since been going to another PT establishment for numerous visits working through my sciatica pain. I pay $35 per visit, NOTHING MORE.
PT Solutions and Wellstar are not interested in what other facilities charge for fair and equitable treatment. The accounts Manager at Wellstar said that there is nothing he can do to eliminate the remaining charges.
I do not believe the services which I received and am responsible for entirely is worth the total amount of $751.00, under any circumstance. As such, we will be contacting the BBB and Town of Tyrone officials to enlighten them on what we believe is unfair pricing as well as lack of customer service.
I accept the responsibility to pay and, will do so, however, I believe that anyone considering PT Solutions should think twice and ask lots of questions concerning their billing practices and lack of transparency pertaining to them. Also understand that this facility is more like a mill. There is no privacy in the one large open room. Your time with the therapist is not a one-on-one appointment and, you may be put into an uncomfortable situation. read more
