Serc helped me get full range of motion and they are so nice. They take the time to answer my…read morequestions and concerns each week. The staff really cares about their patients and their outcomes.

Just completed hip therapy with SERC on Main and Gregory. Andreanna was my main therapist with…read moreFaith also playing a role in my recovery. Both were very patient with me and were able to answer any questions or concerns I may have had as well as solutions. The entire office was very friendly ..making it a comfortable place to go when you may not be feeling the greatest. There were days I didn't feel like doing the therapy, but staff was supportive in pushing you through your therapy in order to assure I was staying on track for recovery. Can't thank them enough!!! Hopefully I won't have to go back ..but if I need therapy again for something, SERC would be my choice as they are sincere in wanting you to succeed!

I checked in at the front desk and was called back by Charmain. She took my vitals then told me the…read morenurse (Marilyn) would be in. After Marilyn asked her questions, she sent in Dr. Hoover. Dr. Hoover was friendly and very thorough. He offered a different approach to my condition. Checkout was a breeze. The only thing they missed was asking for photo ID at checkin to verify you are who you say you are.

An urgent care visit successfully made it in time. Only a ten minute grace so getting checked in…read moreeven outside of my chart checkin is still required for clinical appointments. It's kind of a time gobbler and very repetitive. I was able to get addressed what I needed. I appreciate the service provided by the nurse, checkin nurse and nurse practitioner.

Prior to receiving treatment from Dr. Reeves, I was informed by the orthopedist I was seeing for…read moreright shoulder pain that his treatment plan would begin with steroid injections to manage the pain. However, he said these injections would eventually destroy the cartilage in my shoulder leading to the need for a shoulder replacement. Obviously, this was not a very attractive treatment option for me. When I spoke to Dr. Reeves, he told me that prolotherapy would not damage my cartilage but rather stabilize the cartilage surface and help the shoulder move more normally but calming or repairing irritated tendons, ligaments and nerves about the shoulder, reducing the possibility of needing a shoulder replacement. This was a much more appealing treatment plan. The first time I met with Dr. Reeves, I was struck by the thoroughness of the exam. He began by examining my range of motion and which movements caused pain. He then, using subtle pressure with his finger and thumb, asked me to let him know when I felt any pain. In the end, this proved not to be necessary, because once he applied pressure he would say "this spot probably irritates you but this one doesn't." Remarkably, he was accurate 100% of the time. He then used a marker to map where to place the injections. Before the prolotherapy treatment began he asked me if I would like to pray. Admittedly, I was shocked, in a good way, by this option, because I had never before been given this option by a medical professional. Kind of wish this practice would become more common. Because prolotherapy involves using needles to inject natural substances into different tissues, I was stuck by how little discomfort was involved in this procedure until I reminded myself that Dr. Reeves specialty is pain management and he is extremely good at this. At the completion of the treatment, I had increased range of motion and an obvious reduction in pain. However, the elegance of prolotherapy is that the real healing occurs in the weeks and months following treatment. In addition to working on my right shoulder, Dr. Reeves, in subsequent appointments, has treated my left shoulder and both knees. As a result of my positive experience of being a patient of Dr. Reeves, I refer all my friends and acquaintances, dealing with chronic pain, to him. This is easy to do because Dr. Reeves processes all the traits of a true healer. He is companionate, humble, patient, smart and honest. One reviewer described him as a saint. A description I can't disagree with. He truly loves what he does and I am always stuck each time I met him by how much he has learned since the last time we met. Consequently, I am confident that I am always receiving the most cutting edge treatment available. I feel blessed to have met such an exceptional individual and hope others receive this blessing too.

The results of my appointment with Dr. Reeves were nothing short of MIRACULOUS! I suffered for…read moreyears and I was using prescription pain relievers every day. Within a week, my pain was gone. Dr. Reeves is the most knowledgeable, compassionate, kind and genuine physician I have ever known. I am honored to know him.

If you're needing a quality massage I recommend this place. The office staff are friendly and the…read moreplace is well kept. There are pricing packages available for various services expect for the laser treatment which requires a separate consultation. appointment

I had a massage at Ascend today and it was glorious! She did a fabulous job on my shoulders that…read moreare always very tight and I felt relaxed afterwards. She made the most violent very comfortable. The person working the front desk was also very friendly.

First the sign in people are rude and hateful. Then three weeks ago I went to Dr. Fox which I had…read morebeen to before and he was awesome then. When I went I told him my shoulder was hurting and when I put arm on my head it was relief. Did tell him that my fingers were tingling. He then told me I had carpal tunnel. He sent me to get a EMG was told there was little to no carpal tunnel in my hand that was tingling. Was told to ask Dr Fox get me a cat scan. Well today seen Dr Fox and stated what the doc said about the EMG. He informed me they are not always right. I asked him if carpal tunnel would be relieved if I put my hand on head. He said No. I could tell he was upset with me asking all these questions. Took my wrist and tired very hard to get my fingers in tingle or get numb. When that did not happen he said in a very rude way there was nothing he could do. So in other words he heard one thing and the main reason I was there he disregarded. Will never go back to him after this.

Never in my 49 years and my mother's 83 years have we been treated so absolutely poorly. This…read moreoffice and their staff feel that an average wait time of 3+ hours is standard operating practice. This was not for a surgery or anything. This was for a 3-4 minute consultation with Dr. Gregory Horton who was a bit odd and spent at least 1 minute of that consultation to get his password unlocked so he could get into the computer system. The office staff, Nurse Hatchet (don't know her real name), was an absolute hag who yelled at people in the front office (not us, we just witnessed it), and the office was nasty dirty with what looked like mold growing on the soap dispenser.

Orthopedic surgeon sent referral to them for PT and they were supposed to reach out for scheduling…read more Called and left voicemails and they never returned our calls. Contacted surgeon's office again to confirm referral was sent and it was and they re-sent it again. Still never received a call back. Left another voicemail and still didnt receive a call back. Kept trying to call to get a hold of them and finally did nearly 2 weeks later and all they said was that theyre busy. I get being busy but a simple call back to let us know it would be some time before they could get us in wouldve been very easy to do. Now I'm behind on my treatment plan and PT. If you need PT, either go to a different Athletico location or a different provider all together rather than this one

Two local spots I've used (SSOR and Champion Performance & Physical Therapy) charge less than half…read moreof what Athletico charged me for identical services. What's worse is that Athletico wouldn't give me an estimate up front and when I asked questions about bills was repeatedly told things like "it's usually less than that after we work with insurance" or "we're still working it out with insurance" or "we can talk about it next week when our billing guys is back." Bill reaches $1800 before I'm told I owe it all. Raise my frustrations and am told "that's how insurance works, sorry." It actually doesn't - there are other places that are up front with transparent pricing. Not sure is this place was trying to scam me or just incompetent. Tried to make a case for a discount or partial refund but neither the local office or Athletico headquarters would budge. Buyer beware: do you research before you commit to services here. I gave them the benefit of the doubt and it cost me big time.

My daughter and I were in a car accident a few years ago. We went to a couple of different…read morechiropractors before finding Westwood Chiropractic. Dr. Downing took great care to treat each of us according to our individual problems rather than a cookie-cutter approach. He genuinely cares. His office staff took care of all the insurance paperwork which alleviated a lot of stress. The care we received was wonderful. It was such a good experience that we have continued to have him as our family chiropractor ever since.

Great place with helpful staff and amazing treatment. I would highly recommend this practice.read more

Good surgeon however, staff does not provide you with detailed out of pocket costs that cost…read morehundreds of dollars after insurance. He is on the hospital board and clinic is in the hospital and uses hospital services. For a routine office visit or check up after my daughter's surgery my out of pockets was just under $500. For a check up!!! They use the hospital for x-rays and for a tech to look them over about $800 ($441 out of pocket) and then and office visit $200 ($54 out of pocket). When I asked their staff if he knew about this she said that he well aware of these costs. We have one last check up coming and asked if they could write an Rx for the x-rays to have done else where outside the hospital and said that yes that is OK. Did not know that until a couple of months later when I recieved the bill from the hosptial and then the office for the first visit. I felt that they really didn't care that it costs 10X's the normal amount out of pocket "that's your responsibility to understand this". I guess I should know how to rebuild a car too! Know what your costs are before going to this office or pay so much more than you should.

I have been going here for years and have loved every counselor I have had! There website makes it…read moreeasy to book online and pick different counselors. Would recommend this place!

My kiddo needed services from Resolve after being referred by her former therapist. This review is…read morenot a reflection of the other metro locations and solely based on this location alone. We used Resolve from January 2023- up until around late last summer. Location: 5/10 The location is ideal, but can be far for folks that live further south. Sadly, it was inconvenient for us. Telehealth is available, but keep this in mind for evening appointments when are battling rush hour and peak travel times. Availability: 2/10 The LSCW we were paired had limited availability. She booked clients back to back, with little breaks in between. This made it difficult to schedule anything with her. Her latest appointment was 8pm; which worked for us briefly, but it quickly led to her burnout and emotional unavailability to my child. It was also pretty difficult to get ahold of her. Initially, I had to reach out to the front desk/admin to relay a message or schedule an appointment. I finally requested her direct email to reach out, which slightly improved communication. Vibe Check: 2/10 The office itself is nice, but the vibe was way off to me. The decor reminds me of a dentist office in the late 70's, early 80s and smelled like the plastic bib they place over you before starting a cleaning. It just did not feel very welcoming or inviting to me. I always felt awkward being in the waiting room. I know it is not easy having your child go to therapy, but nobody looked happy to be there. It was the ultimate doom and gloom. Nap time: 0/10 During my child's sessions, the therapist would wrap themselves in a blanket and doze off. This was no surprise to me, as she scheduled her last appointment at 8pm. Eventually, she started cutting back her hours to be done around 5, but at that point, burnout had set in and the damage to my kid had been done. This is beyond unprofessional. Improper Termination: 1/10 I really do not think termination was properly done with my kiddo in a way that provided closure. Luckily, we were able to find services with another therapist, but there was just lack of communication and closure at the end of our time with her. Again, this is due to burnout, which is common with therapists that book the way she did. Overall: 2/10 I cannot recommend this Resolve location to anyone I love and care about. I honestly believe there is not great management at this location because I observed burnout and the therapists did not seem happy to be there. There are better options in the city for therapy services for your kiddo. (KC PCIT)