I have had a lot of dental work done at Port St. John dental care. I am very happy with the outcome. The staff is kind and caring. I would like to think you all for making me feel comfortable. read more

They get 1 star and that was a gift! Run don't walk to another dental office, any dental office but this one! I am a caregiver for my Intellectually disabled brother and we have been going here for many years, we trusted this dentist. I've paid them thousands (cash-no insurance). Early this year I went in for an exam, cleaning and x-rays, excited to use my new insurance. Office manager Nicole checked my insurance and said it was covered. I would not have had all the extensive unnecessary x-rays otherwise and had her double check to be sure. Several months later I received 1 statement (the only one) that said I owed $134 that wasn't covered. Well, I researched further, and I guess insurance wasn't going to cover all the extra x-rays. We return to that office every few months, so I wasn't worried about the bill and figured I'd deal with it next time. I never heard anything else from them until I called to schedule an appt in May. I admit, I was remiss and should have called and paid the now overdue bill. Several weeks ago, I explained to the current office manager Jonathon that I found a dentist that has experience with those with disabilities and was granted a scholarship to cover his annual dental expenses. I told him I would pay the bill when we next spoke the following week. I got busy and forgot to call (my bad) Last week I missed 2 calls (no message left) from Jonathon and on Thursday I called him and left a message. I tried again yesterday (twice) and supposedly missed him both times. Today I received a notice for $234 from a collection agency. I went to the office to pay the bill and to see why Jonathon was avoiding me and was told by a hostile Johnaton that "it is out of his hands" and I must pay the collection agency. I was there with cash, and he wouldn't take it! Needless to say, I was not happy and probably sounded so. He took no responsibility for the miscommunication from the original appt and blamed it on the former staff member. He argued with me and insisted that he received no message from me last week, he even told me they had sent several statements over the last few months (I never received them) and could have cared less about my issues. When I asked about the extra "fee" that the collection agency wanted he said that is a collection fee and he has no control over that. He was adamant and it was apparent that since I was no longer a patient he saw no reason to extend any courtesy or common decency. I called the collection agency right then and there and they told me the $100 "fee" was from the dentist office that it had been added before turning it over to them. Obviously, he wasn't being truthful, additionally he told me Dr. Sater wasn't available to discuss this with. Then he came back and said he just discussed it with Dr. Sater so apparently Dr was there. So many untruths here! To make matter worse, my brother's new Dentist and Hygienist and explained to me from the look of the x-rays and exam showing excessive tarter/plaque below the gum line, that there is no way he had thorough descaling and planing done last year at Port St. John Dental care, but he did! As I paid for it and several cleanings since then. This office seems to be all about the money, and much less about consistent and thorough dental care. I would not recommend them at all. read more

We had an excellent experience here. My daughter needed 2 teeth extracted before her braces could be put on and was terrified. There aren't many places in thrilled to find Dr Sater was so close. The front office was helpful and able to quote me how much the procedure would be with the gas after insurance. The day of the staff was lovely. The tech that sat with us the whole time was just wonderful and very reassuring. Dr Sater was very nice and the whole procedure took very little time. Highly recommended. read more

I called Dr. Sater's office to ask if they took my insurance. At first, the receptionist was very helpful at trying to get my insurance coverage info, during this phone call I found out that they take Cigna. Unfortunately, they did not return my phone call. I waited two weeks and still no return call. I eventually had to call back and they informed me that had lost information and paperwork, had to give them all my information again. They became increasingly rude and we played phone tag a bit until eventually they informed me that they were not in network for Metlife. Not a fan. read more

Dentist left room and filling hardened and when he finally pulled off it took off some of the filling that later cracked and came off in less than a few years. Horrible read more

Oy.....where do I even start?! Initially I had a good experience. When I called Dr. Sater's office to find out if they were part of our network and to make appointments for me and two of my children, the receptionist was very pleasant and I felt she went out of her way to get everything set up for us. We had some issues with the military insurance but she helped get everything taken care of. I even brought her a card of thanks when I went in. Our appointments were on February 19th. We all got cleanings & x-rays and my daughter got two sealants. Everything should have been covered 100% except the sealants. But Dr. Sater assured us that if they weren't covered he wouldn't charge us. I go to pay and they tell me that both of the children are being sent home with at-home flouride to apply before bed. They tell me that I owe $150 each up front. I was stunned. I've never heard of such a thing. That's $450!! But the receptionist quickly assured me that I would be issued a refund once our insurance covered everything. I didn't like it but I was pleasant and agreed knowing my insurance would definitely be paying. A couple weeks pass and we get our statement from the insurance company. The dentist over charged us for everything, tried to charge us for an adult cleaning for my 8 year old, charged us for flouride for me that I didn't receive. So I keep an eye on my credit card statement waiting for that reimbursement.....and waiting.....and waiting. Finally, several weeks later I call to ask when I will be reimbursed. No answer. So I leave a message. I wait several days with no call back. I call again. No call back. So my husband gets involved. Messages go without return calls. He finally leaves a message letting them know he'll be stopping by after work and they call him back. Then it's one thing after another resulting in a dozen more calls and reasons why we aren't being reimbursed. Long story short, my husband DID have to go down there and they gave him a check for $278.80 today (March 18th). These people are crooks. Not only will I not be returning, I will be leaving this review on all of the review sites. During all of the trouble of getting them to return our calls, I went on Facebook and asked if any of my local friends had any experience with Dr. Safer. Not one good feedback out of about a dozen was given. It's a shame all those people didn't leave reviews. Businesses like this should be put out of business. read more

I've been going to Dr Sater for over 10 years, and I just had a cleaning and checkup, the dental hygienist was great. (Vera - all of them have been very nice) They have state of the art equipment, a very friendly staff, and I have had a LOT of work done there (crowns, etc...) and I have never had a problem with the work at all. Over 10 years, and zero problems with the quality of the work Dr Sater did. The procedures I have had - were painless with the gas. I haven't had to wait very long for appointments - ever. read more

Don't go here, he ruined one of my teeth, had to get a root canal to fix the extreme pain he caused me from another dentist. his staff is rude and so is he, and he over charges. read more

Always a great experience here! Hygienist Vera did a wonderful job. Place is beautiful.

I saw Dr. Sater. I had to have a crown put on. I was told I had a 5 year warranty on it. As soon as I had it put on, about a month later, it shattered (My first one was done in January of 2010). I had another put on, but then my husband who worked at NASA got laid off and I could not afford to get my teeth cleaned for the time allotted for the warranty and I lost my warranty (you have to get your teeth cleaned every 6 months even if your husband got laid off from a good job or not). And my tooth broke again. Same crown. I didn't do anything to break it. The first time it broke it was over something soft. I am now having another crown put on the same tooth now for the third time, but with a different dentist because Dr. Sater would not take my different insurance after my husband finally found another job and got dental insurance. Although the staff was friendly and professional and Dr. Sater did a good jobn - all considering living through the tooth chips flying all over - it wasn't that bad of an experience. The sunglasses helped that they gave me to prevent them from going in my eyes. :) Oh and FYI, my new dentist doesn't charge as much. Hopefully, it stays on a little longer. read more