I called to reschedule my son's appointment for which he had on the same day, however we weren't aware of the 24hr. notice policy that an applicant is supposed to supply. My son is on a new rx medication which caused him not to be able to sleep and because of that he didn't believe it would be profitable for his test taking. Needless to say, Steve R. was very impatient borderline rude spouting policies and 24 notification which we had no prior notice of but he continued to talk over me as if what I was trying explain did not matter.It overall was a lousy experience to say the least. Too bad most test takers have to deal with this company at all, businesses be aware this company are sheep with wolves clothing. Companies beware! read more