Emergency rooms are brutal no matter where you go and I just want to say that over my 75 years My…read moreentire family has been to Noble Hospital many times for various reasons and have had great care and our community is so lucky to have a hospital like this. So many times I hear people say that they would just go to Bay State in Springfield and they don't know what they're talking about because it's so much bigger and has so many more problems and people waiting. Just be thankful that these dedicated people are here to help when you need them.

Was in there over there holiday weekend with an abcess on my chin. Im a female was put in emergency…read moredept exam/patient room with a man who had open gashes on his legs. This is so typical of Baystate emergency rooms! Why would a patient with a skin infection on their face be put in an exam room with a man nonetheless with open gashes on his legs? I protested to the nurse and didn't say anything so I guess this is par for the course at this er. If you want potential exposure to mrsa and have open gashes on your legs go to Baystate Noble er for the three ring circus they provide best of luck staying alive once you have mrsa internally. Best of luck to the guy don't know who he is and Im sure he'll never be contacted by the hospital about his potential risk to get mrsa because that not how Baystate rolls.

I called to reschedule my son's appointment for which he had on the same day, however we weren't…read moreaware of the 24hr. notice policy that an applicant is supposed to supply. My son is on a new rx medication which caused him not to be able to sleep and because of that he didn't believe it would be profitable for his test taking. Needless to say, Steve R. was very impatient borderline rude spouting policies and 24 notification which we had no prior notice of but he continued to talk over me as if what I was trying explain did not matter.It overall was a lousy experience to say the least. Too bad most test takers have to deal with this company at all, businesses be aware this company are sheep with wolves clothing. Companies beware!

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.