Went to blue clinic recently and the receptionist behind the counter was completely rude and out of…read moreorder. She had that worst attitude and yelled at me for whistling yet she and her coworker cackled loudly behind the counter more noisily than my whistling was and I was only trying to calm my baby down. Totally uncalled for and should be reprimanded for her actions and attitude. Or don't do anything because I won't be going back there anytime in the near future not with a staff like that

Please think twice before trusting this clinic with your private info. I had a massive breach of…read moretrust here where my private medical records were accessed without authorization. DAP Health actually ran an internal investigation and sent me a formal letter admitting that a HIPAA violation happened. This leak completely turned my personal life upside down. My private STI testing information was breached & weaponized against me in legal proceedings. It has been an excruciating experience to which I still experiencing the consequences of DAP negligence in not protecting my privacy. Protect your data and go somewhere else. DAP admits the breach in the attached email but refuses any correspondence beyond that.

My recent experience at Riverside University Health was deeply unsettling. Both the emergency and…read moredental sides of the facility showed a surprising lack of professionalism and coordination. Staff were combative and dismissive, unable to read or interpret prescriptions correctly, even when the information was clearly listed in the medical record and chart. It's concerning when licensed staff, including an LVN, appear uncertain about basic medication refills. Even the pharmacy seemed unprepared to handle a simple refill request, as if no one could just look up a patient's file and process it efficiently. That delay alone speaks to serious gaps in training and workflow. What made the situation even more uncomfortable was the behavior of a security guard who seemed to follow my partner into the restroom--completely inappropriate and unnecessary. To add to that, there were families nearby trying to take our stroller, which wasn't even the real one--our test model, while we're still waiting on our Cybex Gazelle S, Atom G, and Nuna systems. To be fair, there are some genuinely kind and capable women providing excellent care here. But others appear to be abusing their roles, frustrated with the system, and bringing that energy into their work environment. The result is an atmosphere that feels invasive, unprofessional, and--at times--ghostly. I hope Riverside University Health takes this as constructive feedback to improve discipline, training, and patient respect.

My wife was pregnant and every time we go, they said there is no doctor and they didn't take care…read moreof my wife in any way.

THREE WORDS: GLORIFIED DRUG DEALERS…read more I left this urgent care extremely disappointed. My experience felt like the doctor's role was simply to write a prescription rather than actually evaluate my condition or discuss treatment options. When I asked questions and was looking for medical guidance, I didn't receive any meaningful explanation, opinion, or advice on what might actually help me recover. The billing experience was just as off-putting. I paid cash because I don't have insurance, and I felt like I was treated with suspicion because of it. Before I ever received any treatment, I was asked to pay multiple times and had a credit card terminal put in front of me at least three separate times. Instead of the typical process of receiving a bill or paying at the end of the visit, the focus seemed to be on collecting payment before providing care. If all you need is someone to write a prescription, this place may meet your needs. But if you're looking for a physician who takes the time to evaluate your condition, explain their reasoning, and provide thoughtful medical guidance, I'd recommend going somewhere else. I left feeling rushed, unheard, and no more informed about my condition than when I walked in.

My visit with Kandin Maraquin at MedCove Urgent Care in Upland was one of the most unprofessional…read moreand upsetting medical experiences I have ever had. I went to urgent care because I had pulled a muscle from excessive coughing. I had strained the back of my neck, had soreness in my chest area, and developed a sharp pain in my side. The pain had been present for several days, and I simply wanted a medical evaluation and possibly medication to help with the discomfort. Instead, what I received was fear, panic, and emotional trauma. Within minutes of speaking to Kandin Maraquin, I was told that I was having a heart attack. Not that it needed to be ruled out. Not that there was concern. I was told I was having a heart attack and needed to go to the ER immediately. If I did not have transportation, I was told an ambulance would be called. I was completely blindsided. What was most alarming was how quickly this conclusion was reached. I felt like he immediately jumped to the worst possible scenario without taking the time to properly evaluate me, ask additional questions, or perform a thorough examination. The entire interaction felt rushed, dismissive, and lacking any level of compassion. I was there less than 10 minutes.. His bedside manner was nonexistent. There was no reassurance, no empathy, and no concern for the emotional impact of what he was saying. It felt as though frightening a patient was of no consequence. I was visibly upset, terrified, and in tears, yet there was no attempt to calm me down or explain things in a professional manner. I left that office genuinely believing I was having a heart attack because of how aggressively and confidently it was presented to me. Even after an EKG at the office, did not indicate that I was having a heart attack, I was still sent to the emergency room. Out of fear, I followed the instructions and spent approximately eight hours in the ER. The outcome? No heart attack. No cardiac emergency. No life-threatening condition. The emergency room physicians determined that my symptoms were consistent with pulled and strained muscles caused by excessive coughing, including the muscles in my neck and chest area. After hours of fear, tears, anxiety, and emotional distress, I was told exactly what I suspected from the beginning. I understand that medical providers must be cautious when chest pain is involved. What I do not understand is how a healthcare professional can communicate in such an alarming, insensitive, and unprofessional manner. There is a significant difference between saying, "I want you evaluated further to be safe," and telling a patient they are having a heart attack before a thorough evaluation has been completed. No patient should leave a medical office traumatized. No patient should leave feeling like they were treated as an inconvenience. No patient should leave in tears because of the way a healthcare provider chose to communicate. My personal impression was that the situation was handled with poor judgment, poor communication, and a complete lack of empathy. I left feeling that my concerns were not thoughtfully evaluated and that the provider was more interested in rushing me out the door than actually treating me. Patients deserve professionalism, compassion, and careful communication. Unfortunately, I experienced none of those things during this visit. This experience was frightening, unnecessary, and completely unacceptable. I would never return to this provider, and I sincerely hope management reviews how patients are being treated because no one should walk into an urgent care for a pulled muscle and leave believing they may be dying.

Made an in office appointment. Drove all the way to the clinic and was told there are no in person…read moreappointments. Lazy employee could have called to let me know before I arrived. Terrible.

From start to finish, I was treated with kindness and dignity here and highly recommend…read more The woman at the front desk, Kim (she's also the manager), welcomed me and walked me through the check-in process. Not that it was hard, but I felt super supported and she addressed all of my questions and concerns immediately. Nurse Irene was swift and withheld judgment. I was there for, what I deem to be, an odd reason. I think it would be unusual for a person to be all judgy vocally, right? But you feel/see it in their body language. Know what I mean? Yeah, she was not like that at all; she kept it professional. The doctor walked into the room and the only thing stuffy about the guy was his use of the word "doctor" when he introduced himself as Dr. Kiskila. Except that there was no bravado, or ego, or any attempt to intimidate me so I would bow to him and accept his word as law. It kind of felt like even he didn't want to use the word "doctor", but the darned corporate bureaucracy finally wore him down on that point. He completely disarmed me, though, when he placed himself in an inferior position by sitting down on the bench across from me, which was at least a foot lower than the examination table I was sitting on. He wasn't standing in front of me, talking down to me? Nope. And we talked sort of like we were already friends, which made it a heck of a lot easier to talk about something weird that I didn't want to talk about. He was candid, comfortable, and unusually happy (not like a puppy dog, but just in comparison to other doctors). Of course, the guy knows his stuff. I came prepared with knowledge (my sister is a nurse and she loaded me up with info the night before), and asked him question after question and he passed with flying colors. I don't just mean that he knew the right answers--I wasn't there to test him that way--but the quality and thoroughness of his responses were exactly what I needed to feel confident he was going to get me through this, and that I would feel better soon (I don't have a life-threatening illness, so, no, it wasn't delusional to lay down that much hope this time around). Anyway, I'm so grateful for the excellent treatment, that I was nurtured and nursed, and didn't leave feeling like I still didn't know what was going on, or like I had just fought a battle trying to get the doctor to hear me. And it all happened so quick: less than half an hour! Plus, I'm happy to report, the prescription he gave me had me feeling a bit better within a few hours (and even better now, which is still only 20 hours later). A+ service all around!

Once again, I always give this urgent care 10 stars and above first of all, I'd like to give a…read moreshout out to Aramis in front he's amazing. He goes over and above for you very kind.. This urgent care you're literally in and out in less than an hour even when they're busy

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

If you're looking for an honest doctor and staff look no further. They took me in last minute and…read morethe wait time was about 15-20min which isn't so bad. The pricing is reasonable and I felt very welcomed by the staff. I highly recommend this clinic if you're in the area or from the area. Si estás buscando un médico honesto y personal, no busques más. Me llevaron en el último minuto y el tiempo de espera fue de unos 15-20 minutos, lo cual no es tan malo. El precio es razonable y el personal me sintió muy bien recibido. Recomiendo encarecidamente esta clínica si estás en la zona o es de la zona.

I really appreciate the help they give you here ...the staff is very friendly and helpful and the…read moredoctor is so accurate about everything....if your looking for a good doctor's office I highly recommend coming here!!!

This clinic is wonderful. Every time we've gone in, we've been so impressed with how clean the…read morefacility is (including the bathrooms), they get you in and out fast, and even have an EKG machine and X-ray if needed. The nurses and doctors are kind, patient and knowledgeable. We have made this place our home for all things medical!

I saw Dr. Laventure and nurse Maritza for an urgent care visit and was not feeling well at all. In…read moresuch a short time slot, Dr. Laventure was incredibly thorough, patient, and truly dedicated to figuring out why I've been sick. Maritza was so sweet, kind, and funny. Her warmth and positivity helped make an uncomfortable situation more bearable. Thank you to both Dr. Laventure and Nurse Maritza for their exceptional care and for going the extra mile. I highly recommend choosing this Encinitas location for care.

I came in to pick up a prescription earlier and made an appointment for 5:20 pm at the minute…read moreclinic. The nurse practitioner said I have bites on my fingers but just on my right hand. She thinks it's either bedbugs or contact dermatitis. Lovely. :( Well she was 100% wrong, I still don't know what it is but it's not bedbugs or contact dermatitis. The jury is still out, but I still have weird bumps on my fingers.

The service was good and fast - this review is not for their medical service. It's for their…read moreBILLING! DO NOT GO HERE unless you want to have a hellish time paying your medical bill or updating insurance - have been on the phone multiple times, once for over 2 hours - never once got to speak with anyone. Tried updating insurance in their app, on their site, etc. HORRIBLE! So unless you don't mind paying hefty cash prices ($200+) for a visit, and don't ever need to speak to billing or update your insurance, don't go here...

I live in Palm Springs so I wanted to have my surgery as close to where I live as possible and…read moreDesert Regional did not disappoint. I had hernia surgery yesterday. I was amazed how kind, thoughtful, respectful and professional all of the staff and visiting staff were. My care was 100% perfect, I could not have asked for a better experience for my first surgery. Everything that they were going to perform on me was clearly explained and in no way rushed. I had the same experience for my pre-surgery tests and phone call. Everyone went out of their way to extend every courtesy to me. I thank all of the kind nurses and staff and the anesthesiologist who made my experience and recovery so much easier than I had ever anticipated.

My husband spent 10 days at Desert Regional Medical Center. Overall, the nurses were very caring,…read morecompassionate individuals. The doctors did not seem to have much interest in the medications that my husband had been prescribed by his Cedars Sinai doctors, nor did they listen carefully to me when I tried to share his medical history, including actual reports from doctors that I accessed from my Cedars Sinai app. I asked repeatedly about him receiving his meds and was never given a good reason why they were being withheld. I also learned that the Medical Center does not subscribe to EPIC - an electronic health record platform in the US that allows for medical records from one hospital to be accessed by another. This is significant in that they treat patients without having access to important medical history. I am still not certain that the 'abscess' that they drained wasn't a cyst that his Cedars doctor had determined to be benign. I showed one of the doctors the MRI results from April of this year, but another doctor determined that the 'abscess' needed to be drained. We waited 4 days for the MRI to be completed. During his 10-day stay, my husband was in three different rooms. The last night, he was placed in a room with three other patients and a shared restroom that he refused to use. We have Medicare and Blue Shield insurance. I was shocked to find him in that shared room on the morning that he was finally discharged. The bottom line is this - my husband gained 21 pounds during his 10-day stay. Only 2 times did someone come and get him out of bed to walk. His legs are so full of fluid that he now needs a walker to get around. The fluid buildup is due to a lack of the correct dosage of diuretics. It will take us weeks to get rid of the fluid. Was anyone keeping track of his weight? If so, why didn't they make the proper adjustments? Why didn't someone listen to my pleas for more meds to address the fluid buildup? To top it all off, my husband has scabs all over his arms and a huge gash on his head that no one can explain. What a horrific experience.