I am absolutely disappointed with the Provo Police Department tonight as I needed their help desperately. I called because I had locked my keys in my car which I realize I am at fault but I am a hospice nurse who is on call and needed to go to an eminently dying patient that needed my help immediately. The lady who answered my call kept saying that the officers don't carry the tools to open doors, we all know that's not true, and a big lie, because every police officer would carry the tools in their car. I live in Pleasant Grove and love the city of Pleasant Grove and American Fork, because they have no problems helping and come out as soon as they can. I understand Provo is bigger and can't just come to everybody, but I am a healthcare worker who was in a crisis. I needed their help and I got nothing but "nobody can help you, they don't have the tools in their car!" I wish that the chief of police would make some sort of rule that if a healthcare worker who is helping patients and citizens of their county- Somehow they need to bend the rules and help us because this was an emergency that I needed to get to this patient's home. I am absolutely disappointed and hope that nobody needs their assistance in Provo because they will not help no matter what. Another thing that's awful is they cover Orem and Lindon as well so you won't get help there either. I am super grateful for my city that cares about their citizens, and I will be writing a review for my own city, because Provo, you have completely disappointed me, the company I work for, the patient, and my patient's family that is going through a crisis. shame on you! Sidenote, I realize that I am the dumb one that locked my keys in my car, but I was in a hurry to run into my office to get supplies for this patient, it was an absolute honest mistake, and the girl that talk to me, was absolutely no help, I had no compassion, and was downright rude. read more