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    Providence Row Apartments

    3.8 (52 reviews)
    Closed 9:00 am - 6:00 pm

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    Luxury Patio view of trash and construction
    Jon B.

    We renewed our lease to our "premium" floor plan late last year. Conveniently, we were not told anything about a major demolition and construction that was to start right behind our unit. Our balcony is unusable because of dust and noise. As you can see, the view from our unit outside is nothing close to "luxury" and justifying the cost. I was told the construction will continue for at least another year or more. The smoke alarm was removed over 1 year ago because they could never find out the cause of it going off day or night after replacing all the units and batteries at least twice each. Working virtually is next to impossible because of the construction noise starting by 7:00 am each day. They have 2 business rooms that are generally taken by 7 or 7:30 each day, so those are not really options. Amenities are nice if you use them enough to offset the rest of the issues.

    My apartment view
    Sandra P.

    Well, I moved to Charlotte couple of months ago and spend weeks looking for that place that had it all, that place I could call home, and I FOUND IT!! PR have been more that I had expected, i have been one month and just love everything about it, the amenities, my apartment, my neighbors and the friendly staff. The apartments are very spacious so you don't feel you are in a small space, they also have a ton of storage space and are really pretty. Even thought it is an apartment and you expect to hear some noises, it is fairly quiet (no wild parties at night) I certainly love my musician neighbor who pays the piano like a professional :) The staff are very friendly and committed and will help you with any request very quick, they also organize activities in the building for us, a plus for me so I can make some friends :) we have a large fully equipped gym and also have weekly workout classes including yoga. I have not been able to use the pool yet (winter and all..), certainly looks amazing but I used our spa facility which have hot tub and sauna. Also have so much space to entertain so no need to rent a space for a party. This had been a great experience for me and will recommend this apartment building to anyone.

    Trash & Recycle Room

    We've now lived here for 8 months and it's been the worst renting experience we've ever had, including living in NYC for over 11 years. I'll get straight to the issues: 1. Lack of help from the front office. Nobody seems to have any idea what's going on or what they're doing. We saw this during the application process which was a red flag, but we decided to move in anyway and customer service is still deficient. When we email the staff, we get a poor response or no response at all. This may be due to the fact that there's now been 3 managers since our tenancy. 2. Packages are lost all the time. They use a locker system and when the mail carrier runs out of lockers, they leave your packages in the mail room which isn't supervised. It's just an open room where tenants check their mail. So, packages disappear all the time. Sometimes, the packages are brought to the front office, so it's always a challenge to track down your package. 3. The walls are very thin and our surrounding neighbors very loud and inconsiderate. I'm not sure if other tenants have neighbors like ours, but overall we've experienced a frat house and uncivilized people doing whatever they want. It's not what you would expect from a luxury building. Our neighbors give zero shits and blast music, play their TV and beer pong outside on their balcony. They stomp around day and night. We've had to call security probably 7 to 10 times after 11pm to get them to quiet down. We were informed that the people living in our unit before us had to relocate due to the same disruptive neighbors. So, basically management has done nothing to help us or the tenants before us. 4. Security is another huge issue. Sometimes you can reach the security office but most of the time, nobody answers and when they do it's a joke. We have to usually call multiple times to get them to do anything. 5. Parking/Garage is a nightmare. First off, visitors and other cars that don't belong in the garage will park there anyway and this leave tenants without a place to park. I've seen people illegally park in some of the reserved spots that tenants pay for as well as handicap spots. We've had to ask people to move their cars and it causes a confrontation. The gates on the garage malfunction quite frequently so this explains how intruders access the garage. We were recently told that people are trying to pry open the gates with their hands. This was caught on camera. 6. Don't feel safe in this building - due to lack of security and issues with the garage gates, we have had several break-ins to cars parked in the garage. You will also see sketch people wandering around the area as there's nearby construction and an empty lot across from us. They tend to camp out in these vacant lots. This is very alarming to us. 7. Spa and gym can be unpleasant- parents take their kids to the hot tub/spa, sauna, steam room area which should be an adults-only, relaxing space but they use it like it's an indoor pool and bring floats to play. People do whatever they want in the gym as well, including bringing their friends to work out which isn't allowed, especially with covid as the number of people are limited. So, this means that friends of tenants are taking up space over the people that pay for these amenities and live in the building. 8. Apartments are NOT luxury. When you view these apartments online or even do a tour, they look great but when you take a closer look, you'll find the paint job is botched, cabinets are chipped, handles are loose, mirrors on bathroom walls are loose, appliances don't run properly. Elevators are already dinged up and the floors have chips and deep scratches in them. This is a new building and you can already see the wear and tear because management doesn't enforce rules and take care of the building. 9. Trash and Recycle Overflowing - this has greatly improved, but I won't hold my breath. The trash and recycling used to overflow so badly in the designated trash room that you couldn't even open the door to get in and drop off your trash. The room is about the size of a garage and trash would nearly fill the room floor to ceiling, eventually spilling out of the door so tenants had to pile their trash outside the room. It smelled bad and became a breeding ground for insects. Another FYI, they do delete bad reviews/comments on social media. I spoke to a prior tenant living in our same floor plan because I had some questions after they posted a negative comment on Instagram and shortly after, the staff deleted the message. We wouldn't live here again if you paid us. It's truly unfortunate because we wanted so much to love this place after moving in the pandemic from NY. We were drawn in by the amenities and "luxury" apartments but to our huge disappointment this has been nothing but a disaster.

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    7 years ago

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    5 years ago

    We love living here. Had a few minor maintenance requests - Conner and David were here within a few hours and took care of everything.

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    6 years ago

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    Brittany - Thank you so much for your 5-Star Review of Providence Row!

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    Page 2 of 2

    Ask the Community - Providence Row Apartments

    Review Highlights - Providence Row Apartments

    If you're even thinking about moving to this complex, Raquel will have you sold the moment you step out of her office.

    Mentioned in 9 reviews

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    I've lived at this location since the beginning of last summer & it has been one of the BEST places…read moreI've honestly ever lived. -The location can't be beat for the area, you are literally in the heart of Southend. It's also conveniently located right in the middle of two of the light rail stations to take you uptown/noda. -The apartment has to be one of the best built, as far as quality, newness, sound proof, and appliances you can get. There's always been plenty of parking options and the guest parking policy can't be beat in the area (that was major for me when I was looking because I have people visit from out of town quite often) -The maintenance staff have been some of the quickest I've ever come across. Every time I've ever had a maintenance request, (there's nothing that has ever been majorly wrong, it's usually just been a lightbulb or a window shade or something small) within a day or two these things are fixed. -Last, but not least, is the staff. The people that work in the building have got to be some of the nicest people I have ever come across. Anytime I've ever come to them with a question I'm constantly greeted with an overwhelming sense of being more like family then just a resident. Living here is a 10/10. I would especially like to thank Jamie, the manager, who has been such an amazing help and has always been so personable. If you're looking in the area, don't skip over this one!

    I want to start by saying this is one of the best apartments Iv stayed in...ever. Originally from…read moreLA, moved down to Charlotte and Camden was my home. The staff in the leasing office are the most amazing people. Sarah and Jamie will always take care of you and make sure you are comfortable. They will know you by name and will genuinely care about what's going on with you. During COVID my hours were cut and they worked with me and I'm forever grateful for that. The grounds are kept clean and Maintenance staff are amazing as well. It's a great area and everything is walking distance.The only reason why I moved is because I got a new job and transferred to another Camden property in another state. But if I were to stay in Charlotte I would have definitely renewed my lease. If you are looking for a great place to call home, I would recommend Camden gallery every time.

    Providence Row Apartments - apartments - Updated May 2026

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