The doctor here goes above and beyond for each patient who walks through the door. I know this both…read moreon personal experience and as a medical assistant student in spring 2019.

Show care and concern. Friendly. Thorough. In for…read morerespiratory infection, Covid concerns. Not afraid to send you to a specialist when you need one.

Outstanding care and follow up. From scheduling on line day…read morebefore to insurance verification during scheduling process to in person exam, diagnosis and treatment plan.

I called before I went, the receptionist was very helpful and understanding about my situation…read more The nurse was very friendly and helpful. The doctor, Johnston was very nice and knowledgeable and caring about my symptoms. Thank you so much for taking care of me!

Everything went well. I have now used all services of This…read morelocation several times and a have been very satisfied each time. The wait has never been close to as long as they quote, the staff seem to treat with care but are not shy about asking probing questions to get the Most accurate assessment of your situation.

I was told from the front desk that they accept blue cross blue shield. Found out after getting the…read morebill they do not. Now I have a 600 dollar bill for a 10 minute visit for strep throat. Really upsetting and unprofessional of this business. I would have gone to ANMC instead if I knew or another urgent care that takes it. A simple "no unfortunately we do not accept blue cross blue shield" would have been enough. I have worked in customer service for over 20 years. It's very simple to be honest with your patients. Also 600 seems a bit excessive for just a test

Appointments are useless! Made an appointment for my Daughter, when I checked her in they told me…read moreshe would be behind the walk in's. I asked what was the point of an appointment then. Apparently, the function of an appointment here is to collect the medical information. I would just show up and not make an appointment.

Went in to get care for my wife. He ankle was swollen severely and she was in incredible pain. We…read moredidn't have time to find her insurance information when we left the house and the clinic closed in an hour. The front desk lady was quite rude to myself and my wife and we were denied care because we didn't have the insurance information on hand. Never returning and do not reccomend to anyone else.

My husband came in to get his new tattoo checked out. We'd been traveling and it wasn't healing…read morecorrectly. The doctor made a series of inappropriate, judgemental comments: "Well, my advice to people with tattoos is, don't get them." He also implied that we might need to get HIV tests and that all tattoo parlors are unclean. We have known our artist a long time, he's been tattooing for 20+ years, we both have other ink from him that had no issues (I had a similar tattoo, same size, same place done the day after my husband's which healed beautifully). At one point, my husband had enough and said," you make one more judgemental comment and I am asking for a different physician." The rest of the staff was perfectly friendly and professional, but the dr. Really ruined it for us. Find another place to go.

Great experience! Here on vacation and wife had terrible cold that kept getting worse. They were…read moreable to see us right away (on July 4 no less) when we called. Dr was very knowledgeable, friendly, and very helpful. Office staff was really friendly and helpful too. I highly recommend if you need urgent care in Anchorage.

I'm so surprised at the yelp reviews of this fantastic urgent care! From the front desk to the back…read moreoffice all of the staff members were terrific. Dr. Davis was so kind and compassionate during my visit. I came in just a few minutes before closing and he still took the time to go over my complaints and formulate a plan WITH me without feeling rushed. It is definitely one of the best physician encounters I've ever had. It is truly the cleanest and friendliest urgent care in all of Anchorage. I have already recommended it to many people.

I'll start by saying, I have been to AMS Urgent care a handful of times and have always had a great…read moreexperience with the front desk staff. They are professional and kind. My most recent trips I worked with Doctor Elizabath Clawson and she has spoiled the experience for me. I likely will not be returning again. I went in, knowing what was wrong with me and looking for a urinalysis to confirm so I could be medicated. Before the testing was even complete the Doctor, rather matter of fact, diagnosed me with two things that were completely outlandish. Once the 1st round of testing came back she was confirmed to be wrong. Then she again diagnosed me with another issue that was outlandish and urged me to go to the ER. Days later testing came back and what I knew to be the issue was the issue. If I hadn't met her one time previously and learned how she behaved I would have been scared to death and in tears. A doctor is supposed to be supportive with the goal of achieving care rather than the goal of sparking fear and diagnosing with no solid facts or evidence. She told me I was pregnant before a test was even complete. I was not pregnant and that shouldn't be the go to prognosis when a woman is in pain.

Husband was pulling half the deck off, and stood on a rusty old nail. We went to Urgent Care on…read moreJewel Lake Road, because it used to be very local to us. It's a small office, cosy. The nurse receptionist was very pleasant, took husband's details, and took him back immediately. I was invited to go with him, which I most assuredly wanted to do, and see him get a needle in the arm. She examined the puncture wound, after taking all of his vitals. She was very fast and efficient. I expected to have to wait for a doctor to come in, which is kind of standard in any doctor's office, in my experience. The doctor was there within a few minutes, and he had a good sense of humour, which I liked. He told husband to rest the foot, and keep his weight off it. ( "that ain't happening" I muttered under my breath) He also said that tetanus isn't in Alaska. I found that curious, and I googled it. So whilst it's rarer up here, in my opinion, I would venture forth that if anyone was gonna get it, my husband would be the one. He's quite an unlucky fella. Anyway, the tetanus booster shot was prescribed, and the doctor left the room. Seconds later, the nurse came back in, and administered the shot, and put a bandaid over the puncture wound. No antibiotics were prescribed at this stage, however she said they'd be in touch in two days to make sure it was healing well, and to contact them should any signs of infection become apparent. We were in and out within 20 minutes. Now yes, this is a smaller office, and I personally prefer it, due to how speedily we were seen. I had a wait of over 2 hours when going to the one where REI used to be. That one is large, with lots of receptionists, and we had to wait in the car, till we were called into the building for an examination. I prefer this small office approach.

Despite it's modest appearance next to a Chinese restaurant in a strip center, I had a very…read morepositive experience. Went in after testing positive for Covid to get a Paxlovid prescription. Friendly front desk got me started. After filling out forms and a reasonable wait time I was seen by a very capable and knowledgeable nurse practitioner. She gave me the Rx and also lots of important information about the drug and Covid. Rx was sent promptly to the pharmacy.

I was doing some mountaineering near Denali National Park…read more The high was -11F. Coming down, I down-climbed onto a snow-dusted scree slope and lost my footing. I grabbed a hold and a large rock came loose, hitting me in the neck. I blacked out, lost my grip, and fell. My crampon snagged and I landed on my right hand and face. My crampon had come clear off my boot. My ring finger felt REALLY cold so I took my glove off to warm it. It was bleeding. By this point my climbing partner had caught up to me and was applying a band aid to my finger and sticking my hand into a warm mitt. On the drive home my fingers all started to warm up and I regained feeling. Except the ring finger on my right hand. We stopped for tacos in Wasilla (review coming up) and I decided to remove the band aid. I did not like what I saw. My finger was purpleish/grey and extremely swollen. Yet it was numb and did not hurt. I started frantically doing the paranoid "Web MD" thing and trying to diagnose myself. Was I going to lose my finger? Was this really happening? My climbing partner recommended I come here and get checked out. This is the first place I've gone for care where they didn't question the validity of my insurance. I promptly saw a doctor, he looked at it and explained how he knew it was *not* frostbite (whew). Then he said it was probably broken and we should do an X-Ray. We did an X-Ray. I crushed it. (my finger tip, not the mountain top) Doc splinted me up, gave me some care tips, and sent me on my way. All in less than an hour, at 8pm, on a Sunday night. Amazing. I've never been so impressed by medical care; I'll definitely come back if the mountains beat me up again. (bonus: they have climbing pictures everywhere and even outdoor magazines to read while you wait!)

Every time I've gone here I've found the providers, the docs, to be outstanding. They listen, share…read moregood health info as well as which lab is best and best way to find my results. The providers are awesome.

I don't review often, but I felt the need to review today based on the poor service I received…read moretoday. I came in with a sore throat and nasal pain and mildly poor breathing (there's been a lot of smoke in the air due to multiple fires going on in Alaska) and haven't felt well for the last several days. The PA on staff, Eric Souja, was very nice and apologetic for the wait, which I appreciate, but no other staff there let me know why there was such a long wait time to be seen in the urgent care. They recently got a new EHR and it was causing delays (and only the PA let me know this was the reason for the delay). My full name was called when I was brought back (which is a HIPAA violation) and nobody mentioned why they were backlogged until I actually saw the provider. It was at 330-4pm and there were at least five other people working in this small urgent care clinic who could have let all us patients in the Waiting room, know why there was such a timely delay...and yet they chose not to and continued in their social interactions with one another. I work in the healthcare field myself and we pride ourselves on good patient experience. That Didn't seem to be a concern at this clinic when I arrived. HIPAA was violated by calling each patient back by their full first and last names (this can be a very costly fine for Doing so...yet I doubt they are aware or Even care)...and my chart was incorrectly Documented by the staff who worked me up Before seeing the provider. This also Wasn't corrected, after seeing the provider And telling him that the documentation wasn't correctly input, which was kind of surprising to me because I had mentioned it to him that it was as incorrect. I went to check out and was told my total, which was correct, but my chart was still incorrect and it took another 20-30 minutes to fix it, check me out and get a work note and prescription for my visit. They didn't care to ask if I'd like my rx Called in either. The wait was approximately 2+ hours and there wasn't a huge influx of Patients while I was there. There was at least Five other people working there, besides the provider and so I'm honestly surprised on the wait time. I've Never been to an urgent care before where I've waited so long to be seen, and where it seemed as if nobody cared about me besides the actual provider. He was the only person to apologize multiple times for the wait, which I appreciate, but it shouldn't be his sole responsibility to do so or let patients know why there is a delay. That is a front of The office responsibility in my opinion. There is definitely a huge lack of responsibility there in that office and I do not See myself ever going back for any reason. I will find another urgent care if needed. I'd rather sit in an ER and be taken care of better and wait longer, than be seen at a clinic where nobody but the actual provider seems to Care about their job or the care of a patient. I'm extremely disappointed and this is an extremely poor reflection of Primary Care Associates as a company.

If you genuinely need some medical attention soon, just go to the ER in providence. I brought my…read moremom here 1/31/26, she wasn't breathing well all night and got no sleep. By the time I brought her to Primary Care Associates she was barely able to stand up due to her restricted breathing. They say there and asked a million questions about insurance rather than helping her. Then told her to go sit and wait, we had to leave due to the severity of her breathing. This place is not helpful, and medically neglectful. She was dismissed and ignored. 10/10 do not recommend.