I recently had an excellent experience at Fleet Farm in Oconomowoc that I felt deserved a shoutout…read more A few months back, I purchased a pressure washer that ended up being defective. When I brought it in, I was initially told I might have to go through the manufacturer for a replacement, which honestly felt like it was going to be a long and frustrating process. But to my surprise, about a week later, the store manager, Steve, personally reached out and let me know they were going to take care of it in-house. Not only did he make sure I got a working replacement pressure washer, but he also went above and beyond by refunding the gas they had to siphon from the old unit--and sent me home with a brand new gas can, filled with the gas they removed. The whole process was handled with professionalism and care, and it really turned what could have been a disappointing situation into a positive one. Steve and the rest of the Fleet Farm team showed that they genuinely value their customers and stand behind the products they sell. This kind of customer service is rare nowadays. I left feeling valued and appreciated, and I'll definitely be continuing to shop at this location. Big thanks again to Steve and the team!

Won't honor their own price match policy and when denying, they quote unwritten rules…read more I recently went in to purchase a resin shed, price matching to Home Depot. It was the same brand, model number, and condition (new, undamaged). However, they declined the match saying it had to be available for same day pickup AND within a 50 miles radius of the location I was at. No where in their published policy does it list either of those conditions. If that is true, update your policy or honor it. Don't makeup rules to justify denying a match.

I stopped in to buy a new ramp for the trailer to get the lawnmower up for work. The guys over by…read morethe car parts were very helpful and were able to guide me to where everything that I needed was. I ended up leaving with a trifold ramp. They have a HUGE selection of tools, parts and work clothes.

Horrible, went for an alignment, was told need new tie rods. Went to a different car repair company…read moreand was told tie rods were fine. Beware of this scam here!!!!!!

Nice Farm and Fleet with good staff and seasonal choices. Convenient location not far off the…read morehighway. Good prices on seeds, soil, and animal traps.

Absolutely zero stars but it's making me put at least one in. A week after Christmas and not…read moreallowed to make an exchange without a receipt even with my drivers license. Exchange for the same two pairs of pants that were a gift in a different size and I had to pay $20. I don't know another retailer that would treat customers that way. Between that and their policy about allowing dogs to be in there and run willy-nilly just avoid the place.

Do NOT purchase a gift card online. I purchased one on Dec 6th for a Christmas present for my…read morenephew. Despite several calls to customer service, I never received it. Last week I called yet again, and they said they would be emailing me a digital card replacement. Again, I didn't receive it. When I called yet again, I was told a new physical card was being sent to me. As of now, it has not been sent out. At no time when I have called, was the option available to just get my money back. Again, DO NOT purchase a gift card online. The hassle is not worth it.

They always have a very helpful staff and almost always have what I'm looking for at good pricesread more

Came in with my well behaved pup and was given a treat for him. Clean store and nice staff. Can…read morefind pretty much anything here .

I love Farm & Fleet for the wide variety of things I need for around my house or for my pets, and…read morealways at a price cheaper than other places I shop. I especially love coming around the holidays for the cute holiday decor and Toyland is always a hit for the kids Christmas List. The large bags of nuts, popcorn and candy are hard to pass up and especially around the holidays with the unique Advent calendars and candies you used to only find at Grandma's house. The Drive-thru is super convenient and I've taken advantage of the online ordering/ drive thru enough times to say that every single pickup is friendly and efficient. No more having to lug big bags of things or large items through the store when they will load it in your car for you! I'm happy Farm & Fleet is so close to my work and close enough to home that I can shop here frequently to take advantage of the low prices on things I need (and those things I don't really need too!).

Horrible service Went to get an alignment and tied rods…read morewere left loose, now I can't drive it until i buy everything new thanks to such careless workers and I definitely do not want to take back since they might even charge more for something that's they're fault. DO NOT RECOMEND GETTING ANY VEHICLE SERVICES THERE

Always happy to support local. Great prices! Staff is always very helpful!!!!!!!!!!!!!!!!read more

We bought a riding lawn mower this weekend in a pinch and Jami in the seasonal department was…read moreamazing. She gave us all the information over the phone and walked us through the sale when we arrived a few hours later. Unfortunately, when we went to the back to pick it up, our new mower wouldn't start and the kid (no, I'm not calling him a young man) that was helping us had no clue what to do. We told him to start with the battery and when he brought out a new battery, he asked my husband if he had any tools so my husband replaced the battery himself. Not impressed with the 'back of the house' service. I called for more information two days later and again, Jami went above and beyond to take care of my needs so kudos to the in-store service team.

Do not do any repairs without getting another estimate. I went there to get new tires and a wheel…read morealignment. They put on new tires but said they could not do the wheel alignment because I needed additional repairs at the cost of $2,349.89. I took all the information to another mechanic. They took over an hour to look through everything. I was told that everything was good and I didn't need any repairs. They did not charge me Luckily I went to an honest repair shop or it would have cost me a lot of money for unnecessary repairs. They did not charge me to check out my car. I went to farm and fleet to put in a complaint with the manager. He apologized to me and said it was not explained to me properly and it was not anything that needed to be done right away. He offered me a 10% discount next time I need work done. If it didn't need to be done right away and was only a recommendation, then why couldn't they do the wheel alignment? response from farm and fleet We appreciate you taking the time to share your recent experience with us. We're sorry to hear about the confusion regarding the tire installation and wheel alignment for your vehicle. It's concerning that you were not properly informed about the necessary repairs and felt pressured to spend a significant amount of money without proper explanation. We understand how frustrating it can be to encounter unexpected issues and additional costs. Our goal is to provide clear communication, transparency, and excellent service to all of our customers. We apologize for any inconvenience and appreciate your patience in addressing this matter. We're glad you were able to find an honest mechanic who inspected your vehicle and confirmed that no further work was needed. Your trust in our services is essential, and we're committed to regaining it. If you have any additional feedback or concerns, please don't hesitate to reach out to us. We value your input and are dedicated to continuously improving our processes and communication. Sincerely, Derek Leggett Assistant store manager Blain's Farm and Fleet

A wonderfully stocked store for almost every type of farm tool, work clothes, and pet or animal…read morefeed - just to mention a few. My pair of old riding boots had been soaked in the rain on the ride up and were now starting to split at the soles. I found this place via Yelp and within 15 minutes we arrived. We were greeted with pleasant smiles as we entered and everyone I spoke with was friendly and helpful. I ended up buying a new pair of Ariat boots that fit and wore very comfortably. Besides being waterproof they also have a steel toe. I expect to get many good years out of them. As I stated, the store was well stocked and clean. I was told this store had not been open for very long so if you get a chance, go by and check them out.

I recently purchased an Ortho Weed killer that was priced around $49+. After I got home, I…read morerealized that I overpaid for this as it was actually cheaper at Home Depot. So I went to take it back to Farm & Fleet. When I got to the counter, the customer service lady asked me if I used it. I replied that I didn't. She proceeded to prod me asking me "Are you sure you didn't use it", insinuating that I was lying. I'm sorry, but when I return something anywhere, I have never been asked that question. I feel offended. You need to retrain your customer service people and to know the product they are selling. If you know how to use these chemicals, you know that once you insert the pin on top, it clicks in place and can't be removed and the cover can't be removed as well for safety reasons.

There's a clear reason why they're always hiring. When I walked into the store, the manager was…read moreyelling and being rude to the staff, leaving a young girl behind the service desk in tears. I have no interest in shopping in a hostile environment that belittles and bullies people instead of training them. It's a sad and unwelcoming place with no one on the floor to help with questions. While the recent push for community events aims to bring in business, they should really start by addressing the manager's core values.

This is the greatest farm and outdoorsy store ever. If you need something, they have it. If they…read moredon't have it, you don't need it. You can get furniture and farm equipment and groceries and clothing and home decor and all the things. We found ourselves here numerous times on a week trip and kept going back for more. The prices were well priced, nothing overly expensive and good compared to other local stores. They had everything we needed plus some. Everyone was friendly too, inquiring if we needed help and not being surprised when we said how amazing it is. Nobody seemed upset to be working there either; all friendly staff!

Each time I come here the staff is helpful. From farm to pet (opposite sides of the store) the…read moreemployees are knowledgeable and friendly. Every once in a while the staff may not know the answer so they look it up or radio and find out. Returns have been easy and quickly done. Baby chicks are healthy and the store has everything I needed for them. Horse stuff is what most people look for. We drive so ours need a lot more equipment then I can find here. That being said I needed brass parts and fleet had them. Bought the parts and brought it to the Amish guy to make it. Greenhouse plants had variety and even some I didn't see at other nursery's. Did look a little dry but what do you expect on pavement? They grew fine once planted. I miss the store being downtown but this location has so much more to offer.

This store continues to disappoint time and time again. Went there to purchase Ariens Apex zero…read moreturn mower. Nobody in the power department so the lady from clothing tried to help us out. We were told if we open a fleet farm card we would get 10% off our first purchase. But then they decided to cap it at $200 so 10% became 3%. We walked away.