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    Protocol Roofing

    5.0 (2 reviews)
    Open Open 24 hours

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    Response time

    1 hour

    Response rate

    100%

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    Services - Protocol Roofing

    Attic inspection

    Damage restoration

    Gutter addition

    12 More Services

    Gutter installation

    Gutter repair

    Gutter replacement

    Mold remediation

    Roof cleaning

    Roof inspection

    New roof installation

    Roof repair

    Roof replacement

    Reroofing

    Skylight installation

    Skylight repair

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    1 month ago

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    Michael B.

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    2 months ago

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    Power Dry

    Power Dry

    (36 reviews)

    I cannot express my gratitude for this company. We had never been through a pipe/water leak…read moresituation before. Their knowledgeable staff, who are friendly, dedicated to detail, really nice people all around, have walked us through this nightmare and did a great job!

    - My sump pump failed, flooding my basement. I contacted PowerDry for water mitigation, and on July…read more28, a representative named PJ visited, inspected the damage, and provided me a written bid of $7,712 to $11,079. PJ made several assurances: that the final invoice would likely fall at the lower or middle range of the bid based on his evaluation, that they would work with my insurance company (Traveler's, which has a $10,000 limit for sump pump claims), and that they would do their best to ensure I would not pay out of pocket for mitigation and restoration. Relying on these statements, I proceeded with PowerDry. - After the work was completed, I was shocked to receive an invoice for $13,056--well above the signed bid maximum of $11,079. When I asked for clarification on why the costs were nearly double the lower range initially promised, they could not provide a clear explanation. They admitted there were no unforeseen complications or delays but simply repeated that the charges were "industry standard." This directly contradicted PJ's assurances and the written bid, creating a strong impression of misleading and opportunistic practices during an emergency. -Additionally, during removal of the basement trim, PowerDry caused damage to my drywall that was unrelated to the water damage. When I requested they repair or take responsibility for the damage, they refused, claiming they were not liable. -I feel misled and exploited at a vulnerable time. PowerDry used reassuring promises to secure my business, only to inflate costs beyond the bid and refuse accountability for damages they caused. Their conduct feels like bait-and-switch tactics, prioritizing profit over honesty and customer trust. I am seeking accountability for their misleading practices, overbilling attempts, and property damage.

    Protocol Roofing - roofing - Updated May 2026

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