Jason was amazing! Great communication, very friendly and prompt. The service was quick and done…read morewell. Had horrible experiences with just getting quotes with other companies and I'm so happy I was referred to this one. Couldn't say better things.

We own an old home with a stone foundation, a dirt floor cellar and a shallow, dirt crawl space…read more We have lived here for 32+ years and in that time, I have probably been in the cellar 20 times. This winter, with all the snow, we found some footprints, and a few small holes near the foundation ... which led to exploring the cellar. We discovered our cellar had become home to some critters. We tried to remove them and were not successful. I Googled "pest services" and found Ellington Family Pest. I immediately called and spoke with the owner, Jason. He was very professional and reassuring that Ellington Family Pest would be able to take care of the problem. He gave me his cell phone number and responded to my MANY phone calls and texts. He and a staff member came to our house and took care of the issue, and we have been clear ever since. I can't say enough positive things about Jason and Ellington Family Pest. I would 100% recommend this company for your home pest control needs. He will get it done. Thank you for everything, Jason - Christine

Did a great job would recommend, very professional. The results were quick and successful.read more

Can't say enough great things about Reaper Pest Control Have had Chris Cummins from Reaper Pest…read moreControl multiple times Have had problems with rats and mice getting into my garage. Picture of where they broke through the concrete to get into my garage. Relieved and thankful that Chris took care of this problem. Happy to have my garage back without any unwanted critters. He is very professional gets the job done quickly, knowledgeable And great customer service. My sister who also lives in Newington has relied on Chris for the same problem. Like I said, can't say enough good things about Reaper Pest Control

I could sing the praises of Merrick all day. Over the years they've handled wasps, nests, mice, and…read moreeven a deceased opossum tucked into our walls, and every person we've dealt with has been friendly and accommodating. They don't just remove whatever's there, they set you up with preventative service so the pests stay gone. The only minor downside is that for non-urgent visits they can book out a week or so, since they're clearly popular. Well worth the occasional short wait. Give them a look.

Arrived 20 minutes after I contacted them. All went well. Can't get much better than that!read more

Dependable, prompt, professional. Took care of our mice problem, been two years since we have seen…read moreany. They also took care of our carpenter bees & wasps. We are on the quarterly service. They stand by their name ! INTEGRITY

They're great! We would highly recommend them. Jesse has brought our mice problem under control,…read moreand he has also successfully gotten rid of the voles that were causing problems in the grassy areas. They're efficient, competent, and friendly. What more need be said.

we have had them for years. never an issue. good people and take care of our bakery. Josh advises…read moreus if we need to change add or deduct anything and is always pleasant.

We own a townhouse in Cromwell, where our management company retained A & A Pest Control to spray…read morefor carpenter ants. The two technicians who arrived were consummate professionals, friendly and eager to educate as to the process. I was impressed, on a number of levels. Good people. Good work. Thumbs-up.

im so upset and frustrated with this company they have been to my house about 4 times over the last…read morefew months or so and still haven't figured out my mouse problem. I understand if you are stumped but send a supervisor who knows what they are doing. I have called the office several times and have been brushed off by a guy and a lady with an attitude named "carol" i spoke to the gentleman and told him I was not pleased by her customer service skills. i had a older man out 1x named james and then 3x after they send a young man out who clearly has no clue what he is doing or he is lazy. I asked him questions about where he thinks the mice are getting in and he gave me a answer of might be here or there. He only put two trap things down and that was it. I asked for a supervisor the next visit but same young man came i believe name is mike or something like that with an m. Very upset that I had to hire a new company to take care of the problem. Never use this company unreliable and poor service. Mary w

We had Mike come out to do a termite inspection on a home we purchased before moving in. He was on…read moretime, communicative, and explained why he was looking at what he was looking at. Knowledgeable and friendly, great experience

I had booked Guardian Pest Control several weeks before my wedding to spray for mosquitoes…read more Unfortunately it rained this week. Knowing it was going to rain, I called on Monday to ask them to come earlier in the week to make sure the grounds were sprayed. They told me "not to worry about it" and that they would "take care of it." This was untrue. Now the day before my wedding, it is raining. They refuse to spray. That's not even the worst part. I spoke with Abbey, a manager in the store. She was dismissive, rude, and defensive about her poor customer service and her company's failure to live up to its responsibility. In fact, she refused to take any responsibility, blaming the weather and saying there was "nothing they could do." I did point out they could have come earlier in the week, they could have communicated with us better that they wouldn't be able to spray with the rain, and that we might have issues. But we were left in the dark until the day before the event that there would be no spraying. This was upsetting, and then on top of that to have Abbey be condescending on the phone with people who do not know pest control or what it entails was the worst customer service experience of my life. I will be reporting to the better business bureau, and I would never recommend this company for any special event. I was able to contact Orkin who took care of my pest needs and were pleasant and appreciative of the fact this was my wedding and a very important occasion.

They don't return their calls. They return an email that is AI generated…read more.. Then when you call and ask for someone to call you, they'll send you another AI generated email. This business is best avoided!. There are far better pest control businesses in the area of Farmington Valley than this one!

I wish I could give Austin and his team more than five stars. The service wasn't just great - it…read morewas exceptional. From start to finish, the communication and follow-up were outstanding. Austin may very well be one of the best exterminators out there. Highly recommended.