We just had a total loss GAP claim and they shorted the amount by nearly $500 and they refuse to explain or give documentation HOW they came up with the numbers. first they tried to say we were 2 months behind which was not true, then they said its an 'internal document' here we are 4.5 months later and the bank has it on our credit reports and I have all the documents sent to Protective and have contacted the bank and no one can tell me where they numbers come from. This place is a fraud, they had all the documents they needed and took months to get a payment out, in which time the bank wanted to turn the balance into a persona loan for literally 10X the interest. Do NOT purchase anything from this company. read more