Horrible service, signed up for financial advice and all sales rep Doug offered was to look at the website and seem bothered when asked for more help.
Contacted Eileen today regarding both the TOS app and trader iOS app not working and she refused to help or offer any compensation, her only excuse was sometimes technology doesn't work.
Here is her verbatim response:
"TD Ameritrade does not guarantee Web site availability, nor do we compensate for hypothetical trades.
In the future if you experience issues, please call 800-669-3900 to place any trade and troubleshoot any issues. Thank you.
Eileen"
Now I told her in a separate email that I called and waited 45 minutes on hold and wasted more of my time, but basically her response was its not my problem, call the 800 number! Really?
Will be taking my money out of this location, rude service, not knowledgeable or professional.s read more