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    Protective Inspection Division

    5.0 (1 review)
    Closed Closed

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    17 years ago

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    Motor Vehicle and Drivers License Office

    Motor Vehicle and Drivers License Office

    1.6(5 reviews)
    1.5 mi

    The young girl at the first desk looked like she was half asleep and didn't speak just yawned and…read morehanded my paperwork to the old lady in the next cube. This old lady really needs to retire. She was rude and just shoved my papers back at me without looking and said you don't have what you need. Now, she had NO clue why I was there. I had not even begun telling them what I needed. The young girl just laughed and picked up her phone. The old lady yelled the next number before I even had the chance to say a word. Do your self a favor and go to the one in Jeff City or on Grindstone. AVOID THIS PLACE LIKE THE PLAGUE!!! It is dirty, dark, dank, and smelled of weed and BO!

    My service was great and the person behind the counter was very patient with me. I've typically had…read moregood experiences here. However; that is not the case for everyone. While there today, renewing my license, there was an older woman with a slight accent doing something similar. I was shocked at how this woman was being treated. The DMV employee was acting impatient and said some demeaning things. Clearly, the customer has driven in Missouri for a number of years and is proficient in the English language. Despite this, the DMV worker repeatedly asked if the customer "knew her ABC's" as she was taking her vision test. I have reason to believe that the instructions were unclear or the machine not functioning properly, hence why the customer was confused and taking a little extra time. Thankfully, a different employee stepped in and took charge of the situation, offering to check out to make sure the machine was working. Still, I think the customer was embarrassed since her situation was visible and audible to several others in the building. I am ashamed, sad, and angry to see this treatment at the DMV.

    Protective Inspection Division - publicservicesgovt - Updated May 2026

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