The Atmosphere was sweet. Worship music playing as you walk in.
I originally went in just to have my braids taken down, but was convinced to get a weave. From the beginning, I shared my concerns--especially about tension due to thinning hair and making sure my front areas were not pulled or overly covered. Throughout the process, she consistently checked in to make sure nothing felt too tight, which I appreciated.
After I got home and wore it the next day, I noticed some issues--tracks and parts of my scalp between the braids were visible. I reached out, and she immediately had me come back in.
What I truly respect is how she handled it. She didn't just offer a discount--she genuinely cared about making it right. She took the time to fix everything and made sure I was happy before I left. That level of customer service is rare these days.
Mistakes happen--it's how you respond that matters. And she went above and beyond.
While I can't give a full 5 stars for the initial service, the correction and care she showed is absolutely 5-star worthy. Francis went above and beyond, and I'm leaving happy with how my hair looks.
This was my first time there, and she treated me like a valued client from the start.
Great customer service and real talent.
Thank you, Francis, for truly caring read more