The staff at Western Bank are very friendly and will go out of their way to help you when you have…read morea busy business and need to get things done fast. They value your time and make everything easy. I don't know why it says I am in San Francisco, CA. This review is for Brownwood, TX

They managed to lose a $12,000 deposit, deposited into a different individuals account. No effort…read moreto apologize or rectify until I spoke to the president of the bank. Tellers are awful, most notably Jana Brown, who instructed me to "Go have a seat in the lobby we'll call when we are ready for you." When I stepped in her office to ask what the status was after already sitting in the lobby for 45 min, as the matter hadn't been resolved over the course of 7 days. DO NOT BANK HERE.

Very helpful Updated online bank!!!…read moreIn bank and drive through efficient Personal banking at its best.

Well run, strong bank. Good customer service. I have felt with them for nearly 50 years.read more

Late last year (2022) I made a house payment to another bank, which holds my mortgage. A few days…read morelater, I checked my TexasBank account to be sure that the payment had been deducted from my account; it had not. Knowing that I had made the payment, I assumed that there was a just a delay in it being acknowledged by TexasBank. After two weeks it still had not been deducted from my account, so I called the mortgage bank which assured me that the payment had been received. I immediately contacted TexasBank and was told that the payment must be lost in the mail; I paid via computer. Over the next two and a half months, I made numerous calls and visits to TexasBank. I was offered a variety of excuses (of course none of them were their fault) as to what had happened to my payment. Then one day, when I didn't have enough money to cover the withdrawal; the payment was deducted from my account. No phone calls to warn me and no explanation as to what had happened were offered. Therefore, that day I had to make two house payments. In retrospect, I recall other incidences that had cost me additional money for late fees even when deposits large enough to cover payments were made on the same day as the bills were paid. They have an interesting procedure that "shuffles" balances when there seems to be no obvious reason for it. Therefore, a payment made may reappear in a different location following "the shuffle". It is curious practice. However, I am certain that somehow, someway they benefit from it. Needless to say I am looking for another bank in which to open an account. I am considering an on-line bank. My assumption is that to be competitive online, the format would need to be "cutting edge", instead of the antiquated one incorporated by TexasBank.

Have had charges go through on my card, even with my card set to 'card off' on the mobile app. I…read morehad ongoing concerns about fraud on my account starting a year ago when over $600 was taken out of my account. I'm not being offered any resolution, understanding, or compassion. Very dry responses, and no above and beyond help or customer service during a difficult time. Your money is not safe at Texasbank.

Angela in Bwd tx office was G R E A T !!! She helped me tremendously with getting my sons policy…read moredone & legit.

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