The staff at Western Bank are very friendly and will go out of their way to help you when you have…read morea busy business and need to get things done fast. They value your time and make everything easy. I don't know why it says I am in San Francisco, CA. This review is for Brownwood, TX

They managed to lose a $12,000 deposit, deposited into a different individuals account. No effort…read moreto apologize or rectify until I spoke to the president of the bank. Tellers are awful, most notably Jana Brown, who instructed me to "Go have a seat in the lobby we'll call when we are ready for you." When I stepped in her office to ask what the status was after already sitting in the lobby for 45 min, as the matter hadn't been resolved over the course of 7 days. DO NOT BANK HERE.

Very helpful Updated online bank!!!…read moreIn bank and drive through efficient Personal banking at its best.

I have been banking at Prosperity Bank for nearly five years. In the beginning, it was a challenge…read moredealing with their employees because they were rude and inexperienced. Especially, the Hispanic manager if I'm not mistaken I've seen her working at CNB too. But, it was a train wreck experience every time I had a problem with my account. I don't know if she's still working there but things have changed quite a bit. And almost for the last three years I have been enjoying the customer service at this bank. The tellers are mostly friendly, helpful and knowledgeable. Recently I had a problem with my account [more my fault than the banks] and needed to talk to Chloe. She was very helpful and provided the best customer service I've experienced anywhere in a long time. So, if you're in search of a new bank I would definitely recommend Prosperity Bank. At least give them a try.

Recently opened a business account at prosperity and what a mess it has been. Banker added numbers…read moreand symbols to my pass word and no one could tell me why. Getting money cleared in a normal timely fashion has been impossible and getting anyone to tell you what is going on is a joke. I will be closing this account down very soon and take my business elsewhere. This has been the worst bank experience I have ever had....will never recommend anyone use this bank

Well run, strong bank. Good customer service. I have felt with them for nearly 50 years.read more

Angela in Bwd tx office was G R E A T !!! She helped me tremendously with getting my sons policy…read moredone & legit.

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