Came here in a Monday at 1pm to take money out of my savings account for an upcoming trip. Two…read moretellers working. One other worker on the floor. Seemed pretty dead. Line went normal pace. About 15 minute wait with 3 people helped before me. Didn't have any issues for what I needed.

Called this place 4 times to ask a question and couldn't get a hold of nobody. Ridiculous!read more

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

At 737 rio rancho rd in Pomona, I was early to the first appointment i had with Elizabeth I waited…read moreabout an hour until Elizabeth was done with the person she took in. My second appointment I came 4 minutes earlier but she was with another person, and I waited 40 minutes for elizabeth to finish talking with the other person. They were just conversating. Don't make your appointment with Elizabeth she takes forever it's a waste of time and day. She doesn't have a deadline for the previous person there's no urgency or anything if u have a appointment

Glad I'm not the only one here after reading some of these reviews. I came here 3 times and my last…read moretime, was trash. So I'm only putting 2 stars. I came here few days ago again, to ask questions about my account since I was being denied online for something. I had just gotten off work and wanted to swing by in person to ask about something really quick and get some details. I got here, and At first I was greeted right away and got helped pretty quick. The teller that helped me, I tried to break the ice and say I liked her name, her reaction wasn't what I expected. Trash I guess but whatever. We sat down and I waited a bit for her to say "what can I do for you?" Instead she just typing away on her computer n it was awkward silence after the compliment on her name. Whatever so I jump right in and tell her what I needed. She didn't even ask for my stuff or even in a polite way so I'm just taking initiative here at this point . Trash lol Like bxtch, do your job or have better customer service. Jesus. So I ask her questions about my account n she tells me this that and the third but I haven't spoken to anyone about my account for years and haven't really used it that much and she tells me there's something on there and a restriction and I'm telling her I don't remember this stuff and she proceeds to give me attitude. And I catch it. And I'm trying to be nice but I'm just confused and she throws attitude at me again. Like okay, you're saying this but defending that. There's no need to be a bxtch about the situation. Idk. I hated her customer service and she would've gotten slapped if it were any other day. Cuz I just came to ask a question really quick and go home I was tired. Her name is Corazon. Don't get helped by her. She has terrible customer service and a bad axx attitude. Never coming here again. Frank though! Frank was nice and the Security guard. Overall clean place, got helped fast but Corazon ruined it for me and almost got bxtch slapped. I left mad like wtf Idc if your day was busy with customers, I was being extremely nice and understanding that your day was busy and wasn't coming at you, bxtch. I was simply asking questions and stating I don't remember things. Watch your attitude because one day you will find THE RIGHT ONE to smack that attitude right out of you. Idgaf if my name showing too. Yup. That's me. Hi, fix your attitude cuz it's ugly. And you're ugly. K. Bye!

At this branch I have never had to wait like at b of a. The staff is very friendly. And the…read moreretirement rep is super nice and follows through. I'm glad I left the other bank I was with many years.

This location's staff are helpful but recently I've had a number of experiences that have…read moreultimately left me dissatisfied and extremely disappointed in Wells Fargo's services. For starters, months ago I visited the outdoor ATM and the security guard (whom I have addressed on numerous occasions before this incident) came out and asked me what I was doing. She said, "There are people waiting in their cars for the ATM but they are scared because of you." To which I replied, "Is that something they told you because my intention isn't to intimidate anyone?" To which she replied, "I don't have to ask I know." At which point, I told her I didn't understand why their fear was my problem. I've banked with Wells Fargo for years and needed to access my bank app to verify the money I had transferred had successfully gone through." She urged me to move on. I told her I did not appreciate that as a long time customer. (Especially after all the times I had respectfully addressed the security guard when I visited the inside of the banking facility) Thereafter, I successfully changed my name and followed through with the process at the social security office and DMV to access my new SSC and ID in an effort to update my records at Wells Fargo. While the staff was kind enough to squeeze in my appointment, the Banking Agent did not order my new card, requesting that I follow through with the process on my app. I did. But the card never got mailed to my home. I checked many times over the last month. So I recently ordered a new replacement and Wells Fargo changed my card number. I understand why the was change was performed but I am disappointed at how time consuming this whole process has been. I did also process a name change with Navy Federal on the same day and their Banking Agent printed a new card out with my updated records the same day. I love banking with Wells Fargo but all of this is frustrating. Being treated like some kind of criminal at my local bank by a security guard I've always respected was an isolating and uncomfortable experience to say the least and the elongation of my name change process has been incredibly annoying. I hope I will receive my latest card order in the mail more promptly this time. Since it is not the first time Wells Fargo has lost my card in the mail. I strongly advise this location to follow up with their security guard's training and customer handling because I was made to feel like I didn't belong at a bank I have been in business with since 2016. Thank you for taking the time to read my feedback.

Six ATM machines and none of their card less readers work! It is so inconvenient and pointless. SMHread more

This is about the branch only . The branch is just completing a major remodel . This one is done…read morewell. We were greeted promptly and professionally taken to an office . The options and rails for IRA / cd were explained. The product that best met our needs was identified and we were done in a flash. While we were there the banker pointed out that we qualified for VIP status and explained the benefits and that there was no cost associated with it. That was done as well. I was pleasantly surprised by how well we were treated and how quickly. This was on a Saturday afternoon.

Manager was rude. Made me wait for half an hour and she let me go without helping me. I hope you…read morereplace her.

If I can give 0 star I will give 0 , The manager never…read morehelpful every time I go in this bank ! Slow service , and ask you wait 1 hours

Got an email saying that my order for euros came in by FedEx to the Claremont Bank of America…read moreoffice this morning. During my lunch break, Yessenia helped me at the counter, not only giving me the euros I ordered, but also letting me know about the blue travel credit card offered by Bank of America.. She emailed me the details, which I will consider after reading up on it some more. I appreciate Yessenia's professionalism, kindness, and friendliness. After that, I took a picture of the large spacious area in this branch of Bank of America. It is a great upgrade compared to when I came years ago. It's inviting, with are comfortable chairs and couches to sit on as you wait for your appointment, and there are at least 5 separate offices with frosted over windows for people who want to have a private consultation with one of the bank staff to set up accounts, etc. Two beautiful art pieces on the wall caught my attention. They had descriptions of the artist on the side kind of like you would see in a gallery. It was a nice touch. There are still several blank walls that would be very much spruced up by other visual art. I think art makes corporate places like banks feel less sterile and more human. In any case, fantastic impression of this branch of BOA today. Mostly thanks to Yessenia!

I want to give a huge thank you and major shout out to Angie. She did in 5 minutes what no other…read moreFirst Citizens Bank employee could do for me in 2 years. I changed my phone number almost 2 years ago, and got the major run around for that long from employees. More than one phone call - oh, you have to go in person. First in person location - we can't change your phone number here... second in person location verified my identity for over 30 minutes (I mean, thank you for caring that much about my security? But I am me and had everything and knew everything, so it was overkill), but then changed my phone number in the wrong spot where I still couldn't log into my app. Angie here? Immediately told me she could help me, and after a sane amount of verifying my identity, changed my phone number where I could finally log into the app! Who knew it could take almost two years to get a phone number changed?? Someone please give Angie a raise, a promotion, or at least a gift for being an upstanding employee. I am so thankful for her, and she has saved my faith in First Citizens Bank.

Firstly, I don't understand how this bank is rated so low. I have been banking here for at least…read more10 years (when it was One West Bank) and all my experiences and transactions have always been positive. My go-to person is Jasmine S. - she is knowledgeable, intelligent, quick, patient and friendly. She is a multi-tasker for sure. This bank always offers the best CD promo rates compared to all the others around. I highly recommend this bank business.

This is a small newer branch it has a drive Up ATM / vestibule with ATMs that allows access after…read morehours by using ATM card or mobile wallet. It has an Amazon pick up locker. Parking is shared with other businesses in the center. I have not gone in to the branch in some time so I can't speak to staff.

Idle-Free Zone for the drive thru ATM is a bold move considering the rise of jugging. It's an…read moreunderstandable sentiment because of the fumes coming from most cars and because of how close the drive thru ATM is to the front entrance of the bank but it's seriously something to rethink.

I'd like to thank the bank manager and associates for their patience and diligence assisting me…read morewith a special circumstance. They were very professional and upfront. Nice to know there remains a few decent people on the planet!! Thank you!!

Went to Chase to pay off a minimum balance in person, because Chase allowed fraud to occur with my…read moreaccounts (so bad I had to legally change my name). I closed all accounts minus my credit card. Went in today trying to pay the minimum balance, but they wouldn't allow me, because my name didn't match (obviously). I provided my social, addresses, and bank statements showing I own the account. Every Chase bank I've gone to in a 20 mile radius is ridiculous with customer service. My advice, never bank with Chase, once this card is paid off, I'm done. Best part, my STATEMENTS have my old name.

Our Company has banked with CBB when they were still called Chino Valley Bank, so basically since…read morethe 80's. We use them because their convenient. Their quality of service is dependent on which employee you deal with. The manger, Eddie, she's a grouch, and I try to avoid her and I look forward to her retiring. Rachel is very sweet and helpful. The rest of the employees are fair, not necessarily good or bad. It's very convenient to our location so we'll probably never switch but if it wasn't, would have left years ago to somewhere where they appreciate our business.

I came with my sister to cash a large check and the lady that was helping was really rude. It was a…read morelarge check and she said she had to start her verification process which was fine, then she said the other office that needs to complete verification is on lunch and they will be back in 10 minutes, you can wait or go else where! Such a rude person, she seemed like she hated her job. Then I said that's rude the way you said that and she said well you were rude to me so......(with her hands out). I would never come back here with customer service like her