Very expensive; Continued to charge us after cancellation of services. Very disappointed. Do not recommend their services

I want to share my personal experience with ProSight so other dental professionals can make informed decisions before signing any long-term marketing contracts. I entered into a 12-month agreement with ProSight, with the understanding and expectation--based on their own representations--that my patient flow would significantly increase, or at least improve by noticble percentage over the course of the year. Their main service for my practice was supposed to be SEO optimization and digital marketing focused on attracting new patients. Unfortunately, after eight months, I did not receive a single new patient that came from ProSight's marketing efforts. My total return on investment has been zero, despite paying them approximately $8,000 over this period. Throughout the contract, I repeatedly expressed my concerns about the lack of results and requested to terminate the agreement early, explaining that the partnership clearly wasn't working for my practice. Despite multiple attempts to communicate--via email and other channels--I received little to no meaningful response. My concerns went ignored, and the only consistent follow-up I experienced was related to payment, not performance or support. From my perspective, the service I received did not match the expectations set at the beginning of the contract, and the lack of responsiveness made an already disappointing situation even more frustrating. I'm sharing this so fellow dentists and practice owners can be cautious and fully evaluate whether this company is the right fit before committing to a long-term contract. This is only my personal experience, but based on what I went through, I would strongly advise colleagues to proceed carefully, ask detailed questions about deliverables, and consider whether a long-term obligation is appropriate when results are uncertain. Office name Smile galaxy dental read more

my orthodontic office has used this company for over 11 years. I RARELY call for support.. maybe 1-2 times a year. Called today to set up an email account. They gave me the "instructions' to set it up. Upon setting it up.. I ran into an issue.. called back and get connected with Nathan Rings. This IT person was short and snappy, and tells me "it was set up all wrong" Well PSA we are NOT computer people.. this is WHY we pay a yearly support to them to help us with the little details. He immediately informs me "this is available on our website for you to review" again... why would I when I pay for support. Highly unlikely I would recommend this company much less their support personnel. Their support is a complete JOKE. Maybe he was having a bad day or something but Seriously... find another career where you dont have to speak to dental offices on the daily.. Sounds like someone is completely over their job. read more

I have a website from Prosites since 2007. Prosites had contact me recently regarding updates and new designs. Serena Johnson was very nice and extremely helpful creating a new look and adding photos for my new website. I highly recommend using Prosites for the website. read more

they need to be more understanding when a client needs to cancel services, sometimes stuff happens and maybe in the future the client will re sign.. read more

When I wanted to cancel the company, they did not contact me until I submitted a BBB complaint. They totally ignored me. They took my money quick, but when you need help they are not helpful and hard to get a hold of. I canceled their service and they also will not refund me the money that I pre-paid with them. Go with another website company! read more

I have been searching for a company to build a website for my brother in-laws dental practice.My 4th call was to this company and I have to say i was impressed. I'm getting a full demo next week, but I think I'm going to go with these guys. I love how they have so many different services besides websites to help grow his practice. read more

I have loved working with Vera on our website. She is always responsive and supportive. She understands my concerns, answers my questions immediately and has wonderful suggestions. I appreciate that she does not make me feel like an idiot even though I know very little about the website process. She listens and she advises and she is always available. read more

I've been working with Prosites for more than a decade now and they are continually improving my options for my site and the customer service....I can't imagine how that could be better. Quick follow up calls or emails, depending on how I contact them first. The IT department went beyond today as well. read more

I have been with ProSites for 12 years. Their products and customer service are great! There are many companies out there that I have tried but ProSites stands out. Stephanie and Andres have been helping me revamp our website and it is turning out amazing. Their customer support is top notch. You call them or email them, request what you want or need, they will make sure it is done effectively, efficiently and to your satisfaction. If you guys are shopping around, I highly recommend ProSites. read more

Patti was awsome she got the job done and understood that I was stress over it. Also kept in touch till the job was done. Thank you Patti for your great work! read more

Extremely restrictive tools. Not able to freely edit my site, practically impossible to make changes by myself. Cancelling a domain or changing a domain is impossible. read more

I've had mixed service in the past from ProSites with my business website but I had stellar service today from Pattie Pruitt and I am thankful to have made the connection. I know with a quick phone call she can help me out with my website problems! read more

Wasted months of my time and $530 of my money for no results. No website design etc. They lost my account notes multiple times and couldn't coordinate well enough to change the color of a font without multiple calls and emails. Very disorganized! DO NOT USE! read more

I have been with Prosites for years now. This company and Gina in particular have given me the most consistent and best results since the yellow page days. Gina has been proactive in tweaking things and has gotten us a consistent flow of new patients. She is patient, friendly and accommodating. The initial results were not overwhelming but the changes proposed consistently improved our results to where we get a consistent inflow of new patients. I enthusiastically recommend Gina and the company for our marketing support. read more

I recently helped an office update their dated, user-unfriendly website with the help of Prosites, and was very happy with the service we received. Everyone I worked with was friendly and helpful, but especially our sales rep Brian who was super patient and responsive to all of my questions (I was comparing multiple companies so I had a ton of them), Adrien who helped us set up our online forms (and was very nice even though we made him create tons of custom forms that we then continued to want tweaked and revised), and Nate who patiently walked me step by step through migrating our email and even helped me deal with our unhelpful (former) IT person. Our website went live yesterday and looks great, and I am confident that if we run into any issues with the site, our forms, or our email they will be addressed and fixed right away. read more

When we decided to leave ProSites to host with another provider, they became incredibly unresponsive. We asked them NOT to transfer our domain over the weekend and guess what they did? They dragged their feet and did their best to make it incredibly difficult. They had us down for an entire weekend! Despite us spending the week prior trying to reach someone with no response, they still chose to incapacitate us. Very unprofessional, very spiteful. We were a loyal customer for years and expected more from them. read more

They have been fantastic with their support and are always more than happy to work with our dental office when we need any changes to our website. Their range of options and customization is also a huge plus! read more

I have been with Prosites for about 10 years and had no complaints with them till now. I noticed my website has been off line and not working. I sent few urgent requests, tried to call them and left urgent phone messages but got no answers. They seem to be completely disappeared from the face of earth. No emails, No phone calls and no replies. Very poor service and not helpfull when you need them! read more

Have had great experience working with Aaron T. in the domain department. He's saved the day more than once. Thanks again Aaron!

The team has changed. Very professional, Great business partner, Really does deliver a measurable result that makes money...... Biggest in the market..... Have to use the best! read more

I have used Prosites for a few years now and have been very pleased with there service. Calvin Kirkwood is very knowledgeable and helpful in helping me create my website and deploy it. I have had no major issues. Calvin is very patient and always informs me of future updates and web enhancements whenever the need arises. He gives me honest feedback on my online presence and how we can further our advancements online ie. though social media, PPC etc, SEO. Calvin is my dedicated account rep and I highly recommend him. read more

This review is for Rachel Fleck who was patient with us in creating our website. She has excellent communication skills, good judgement, and experience to help us create a dental website that we envisioned! Rachel worked closely with us for more than 1 year and provided her most honest input helping us achieve our goals by doing everything she could. I couldn't imagine how hard this would be if it wasn't for Rachel and her expertise. We were a difficult client, but a satisfied client. Thank you, Rachel! read more

Excellent customer service by Sarah M at Prosites. She was knowledgeable and patient in assisting to set up our social media account.

If I could give ZERO stars I would- when we signed up with prosites on October 10th 2018 we were offered a contract of 611.00 monthly for SEO and CUSTOM WEB DESIGN. What we received was anything but that. We were told we would have a BRANDED Facebook and Instagram, our Facebook which they gave us ZERO log in information for lacked representation of our office and had ZERO reflection to our office, the posts were auto posts and there was only one follow...guess who that follower was.. YES PROSITES. Instagram page has still not been made we signed up 7 MONTHS AGO. We are STILL PAGE 5 on GOOGLE, all of these SEO projects and campaigns were all talk no action Here is the kicker! I have called at the very least once a week regarding issues such as THE WRONG YELP PAGE LINKED TO OUR WEBSITE! The doctor was completely different there was no way this could have been just a small oversight not to mention I have at least 100 emails sent from my office to prosites to resolve these issues and they were not resolved. Anyone that clicked the random yelp page attached to our web page would have been directed to a completely different office and doctor with bad reviews.. UNEXCEPTIONABLE! then about a month and a half ago I received a email from go daddy letting me know that our domain was going to be cancelled for no payment! THAT WAS APART OF OUR CONTRACT! for 2 weeks straight i called prosites daily trying to get this issue resolved and finally Cameron took care of the situation for us, I also went over all the other issues we have had and he told me he would have our account manager call me STEPHANIE EDMONDS- she never called I called and left a message and finally after hounding her voicemails I spoke to her- She had no idea what was going on with our web page or seo campaigns, she even had the nerve to tell me we had to pay go daddy - I replied with no we do not Cameron already took care of this for us- then I said you really don't have any clue who we are right? She told me she had 1700 other accounts and no she wasn't familiar! like seriously? She told me someone would be contacting me with refund and compensation information the following day and she apologized for everything. The following day I didn't receive any call so I called again and conveniently there were no managers available- I told the customer service personal that it was urgent and i needed to speak to someone immediately. I was transferred to Cameron again- we was very apologetic he reviewed all my complaints and deemed them valid- he even corresponded with a email regarding all the issues we went over and told me we definitely were due a refund that he would have his boss call me that afternoon. I never received a call- Cameron calls me at 4pm that day and said he was very sorry but his boss JAY was not available and would have to call me back Monday. Monday April 22nd rolled around and I had no call and it was 2pm- I called and he wasn't available- He called me back at 3:30 pm and told me WE DO NOT DESERVE A REFUND FOR ONE LITTLE MISTAKE! ONE LITTLE MISTAKE? there were 10 HUGE mistakes and you guys didn't hold up to your contractual agreements- also they MISREPRESENTED our office Driving CLIENTS AWAY due to the INCORRECT YELP PAGE attached TO OUR WEBSITE! I called for 7 months straight to get these things resolved! then had the NERVE to attempt to sell me CALL TRACKING and give me ONE Month waived! is he freaking kidding me. Long Story short RUN FROM PROSITES there is ZERO accountability! and they do not care about your business they care about those reoccurring monthly payments they receive from you and that is it. We have now retained a attorney to get back our money- for driving potential clients away due to misrepresentation of our office by having a incorrect yelp page attached to our website for 7 months- No Instagram made- and zero marketing done - and ultimately not following threw with their contractual agreements. Thankfully I have every email sent to prosites so remember if you do go with them SAVE EVERYTHING! read more

"The money that I spent on ProSite's SEO services is the worst investment in my 35 years of practicing dentistry. In one year of using their SEO services, my keyword rankings have shown negligible improvement. PC users have to scroll over three pages to find me and mobile users have to scroll to the 28th dentist to find me. In the last year, only three new patients listed the internet as their referral source. Spend your money on direct advertising before contracting with ProSites SEO services." read more

I was a customer. When Lance was in charge! We discontinued using prosites last year because the quality of professionalism has gone down significantly. I will not see our office spend a lot out of our budget on a place that cannot keep a representative straight. I needed someone dedicated to our account. What I got is the runaround from a "supervisor," explaining that everything would be taken over correctly. I did research their own site. Someone namer Peter is in charge there. Another revolving door. Again! I am so disappointed. I thought it was nice to use a local company. No. Never again. read more

Gary Kindle is excellent. Work with him and you will definitely be satisfied. He really cares about the client and improving your website traffic. Highly reccomend using pro sites. read more