Our business had an extremely poor experience with ProShred. What started as a simple document destruction service turned into months of frustration. Despite having a full bin ready for pickup, no one ever came--even after we called repeatedly, week after week. Each time we were told "someone will be there tomorrow," yet no one ever arrived, and no one followed up.
Their lack of communication and reliability was shocking for a company in this industry. It felt like we were completely forgotten as a client. When we finally got in touch with the driver, Felippe, he was unprofessional, rude, and made excuse after excuse for not doing his job.
We ultimately had to demand they come retrieve their bin after months of neglect. This company clearly suffers from poor internal coordination, absent management, and zero customer accountability.
The only person who seemed to care was Cindy, who genuinely tried to help. Unfortunately, her efforts couldn't make up for the overall dysfunction of the company.
ProShred is disorganized, unreliable, and simply not worth the hassle. We will never use them again and strongly advise others to look elsewhere. read more