Rude and unprofessional. We have been using Proscape for lawn services this season. My fiancée has always been the person to converse with Holly (the owner) to arrange payment and service. Yesterday was my first and last interaction with her.
She rang my doorbell to say, "I'm not mowing your lawn until you pick up the dog poop in the back yard". I was home alone, holding my crying and overstimulated one year old son and holding back my barking dog from pushing her way through the front door. I told her, "just give me a minute to call my fiancée". I called my fiancée, who called her to advised that he was almost home and would pick up the dog droppings as soon as he arrived or to arrange another time or day for her to come by. She told him "no not doing this" and hung up on him. Later, while checking the outdoor camera, I can hear her telling her staff "she told me to hold on because she has to call her fiancée because she doesn't want to do it HERSELF". They left prior to my fiancée calling, and left the gates wide open.
I understand that cleaning our dog's droppings are our responsibility, however I expected the owner to address this issue with a bit more professionalism and empathy. Not even a "hi how are you. I'm so and so from such and such company". I'm not sure if she expected my dog to use the toilet instead of the yard for her business or if she expected me to lock my kid and my dog in a cage to run outside to scoop up a few droppings of poop. We are working people. God forbid, we didn't pick up a few droppings. They have been mowing for several months, and now we have an issue?
Additionally, we have had several missed services and rescheduling. My advice to all looking for lawn services is to steer far away from this one. Invest your money into a company that is reliable and professional. read more