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    ProMet Physical Therapy

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    7 years ago

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    Ozanam Hall of Queens Nursing Home - Sister praying in a chapel at Ozanam Hall

    Ozanam Hall of Queens Nursing Home

    3.3(54 reviews)
    4.3 miBayside

    We had a wonderful experience and highly recommend Ozanam Hall Nursing Home. .  My sister spent a…read moremonth in rebab at Ozanam Hall  following knee replacement surgery and consistently says that . ' It was the best decision I ever made'.    I must say we were very apprehensive about the idea of sending my sister to a nursing home, but.Ozanam Hall was a wonderful choice. The staff at all levels were caring.  We are especially grateful to nurse Jean,  who was so helpful and positive,  to the Physical Therapy and Occupational Therapy staff, especially Mary Jane who handled my sister's PT and to the manager of the Rehab department, who was very helpful. and to  so many others.   The Carmelite nuns were especially welcoming  and thoughtful   For those who are Catholic, there is a  daily Mass and communion is offered, if you cannot go to Mass. The environment was very positive. There is also a lovely outdoor garden to relax in as well as  2 resident cats,  a rabbit and 2 birds.   My sister  felt at home (very comfortable and cared for)  and was able to gain the strength she  needed to return to her home.  Our thanks to all at Ozanam Hall

    It's a beautiful atmosphere for loved ones to recover. My grandmother stayed for two weeks for…read morerehabilitation. My grandmother had good recall and memory. During a visit-she presented a concern about her clothing, and I went to the desk to find an explanation. I tried to speak with the nurse who spent a great deal of time attempting to ignore my presence at the unit desk/counter. After I garnered their attention simply by calling out "Hello Nurse", I discovered they practiced a type of nursing that most people would find objectionable and resist in our modern world. I really thought Nurse Ratchet was a thing of the past- BUT I was wrong. The nurse was rude, and resistant. I believe by the nurse's behavior was a demonstration of a standard and not an exception to the rule. In my protest I was visited by the administration- (DON probably) but that wasn't helpful, but it was packed with an immediate response. I didn't ask for an apology, or any other actions, I just wanted to be informative. The main reason I engaged in the awkward conversation with this administrator, was to reveal something serious but I didn't feel satisfied that it would create change or cause an immediate address. Afterward I felt a pit in my stomach and uncomfortable leaving my aged loved one, defenseless, and feeble in the care of those who didn't mind shouting at me being healthy, robust, and able to voice my concerns. I could only imagine what type of treatment my grandmother had experienced in my absence and how much she'd be willing to tolerate if left alone with unsympathetic staff. I questioned to what extent this behavior and bad customer service presented. I would still recommend it to anyone, because the atmosphere is calm and clean. You can tell it was created out of an abundance of concern for the sick and shut in but the staff is not as compassionate as the facade suggests. I would only recommend it for families that will be an active and present while their loved one stays at Ozanam. Create a shift for loved ones to show up all day or even hire a trusted person to sit and help your loved one while they stay.

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    Ozanam Hall of Queens Nursing Home
    Ozanam Hall of Queens Nursing Home
    Ozanam Hall of Queens Nursing Home - Check in area after the revolving doors.

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    Check in area after the revolving doors.

    Highfield Gardens Care Center - Back of bed

    Highfield Gardens Care Center

    1.8(21 reviews)
    0.6 mi

    I have been to several nursing and rehabilitation facilities, and this one is by far the best. The…read morephysical therapy team is outstanding. Their expertise, encouragement, and dedication helped me regain my strength and get back on my feet. By the time I was discharged, I was so much stronger than when I arrived. The staff is exceptional--kind, compassionate, and genuinely engaged in their patients' well-being. I also had a wound that required daily care, and the nursing staff treated it with great attention and professionalism every single day. The social workers are wonderful and organize fun, engaging activities that make each day more enjoyable and help lift everyone's spirits. Throughout my stay, every member of the staff was friendly, attentive, and always willing to help. If you're looking for a rehabilitation facility that truly focuses on helping you recover and return home stronger and more independent, I highly recommend this one.

    This place needs to up their game. My sister was transferred here last night and I really thought I…read morewas going to give a 5-star review but just so many errors resulting in my sister being displaced today with all her belongings thrown into a room on another floor with a catatonic patient and my poor sister unattended in a wheelchair while she needed to be laying in a bed but the bed in the room was too high and was not made. Shane on all the staff on the first floor -you all should be treated the way you treat others Lucky the third floor has Bono the kindest nurse. We shall see how things go or we will find a better placement.

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    Highfield Gardens Care Center - Dirty walls

    Dirty walls

    Highfield Gardens Care Center - Floor not really clean

    Floor not really clean

    Highfield Gardens Care Center - General disrepair

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    General disrepair

    ProMet Physical Therapy - physicaltherapy - Updated August 2026

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