If I can give 0 star!
1/ Canclled our 15mo appointment by themself without reason & no inform to us until I gave a call this morning. We made appointment 3mo ago and they even gave us a print out of appointment. But by the day, I couldn't get any notice(by msg or by mail) so I called them in morning, they told me it was canclled by another front desk person without any reason. Could you believe they really make things in that attitude?
2/ Hard to make appointment. Our son was sick very often last year, making appointment with this pediatric was a nightmare for us. Be told that only thing can help to make an appointment on NEXT day is to call at sharp 8:00 am. We set up clock ard 7:58am and my hubby and I we used 2 phones to call, but still hard to talk to person, unless you listen 20min Borgess ad and call again.
3/ Terrible misdiagnosis.
Our son had red spot on whole body so we saw a very friendly PA and be told was Hand, foot and moth disease. She even gave us handouts for disease but didn't prescript anything for poor baby. Then 2days later, he was getting worse and we spent another $160 to see a MD, she told us it's amoxicillin allergy. I don't know where to complain this kind of misdiagnosis but when 8mo baby was crying heavily even after we saw PA, I knew I shouldn't see that friendly PA anymore.
But after they cancelled my appointment without any reason, they said you have to see the PA if you have to leave the country tomorrow.. I mean I can understand that sometimes it's easy to have misdiagnosis and I also love Dr. Sagady and Lisa, and nurse Suzy, Page and Mellisa there but I don't believe the front desk or whole management group. PS. Could you believe that as a pediatric clinic, their door is not auto-open! Every time was so hard for me to stroll my stroller to get in...That's so bad.
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