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    Progressive Insurance

    2.0 (2 reviews)

    Services - Progressive Insurance

    Car and truck insurance

    Homeowner or property

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    11 months ago

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    7 years ago

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    Kness & Associates Insurance & Investments

    Kness & Associates Insurance & Investments

    (4 reviews)

    Laura provided me with the best possible service. Excellent attention, very kind, and she helped me…read morefind the best possible insurance option for my vehicle. 100% recommended. Thank you Laura!!.

    TopSafe insurance was good the first year and a half. This renewal was a nightmare all thanks to…read morethe owner Laura. My policy was terminated by the company at no fault of mine. I reached out to Laura she advised I needed to pay for a wind mitigation and 4-point inspection and stated my inspections from when I purchased the house in 2020 would not be valid for the company she was trying to move me to. She provided a number to an inspection company and told me to tell them she referred me to them. While I was in the process of that I received an email from Laura that said my renewal was complete. So I did not schedule the inspections. Fast forward to today I was made aware by my mortgage company that my insurance has expired and they don't have anything on record. I called Laura who immediately took no responsibility and said she "told me what I needed to do". I told her about the email I received saying I was all set and her reply was" that was an automatic email, I told you what I needed to renew you." I acknowledged that but again brought the email to attention that is contrary to her statements. She again dodged responsibility and when I asked her why she didn't contact me she said it's not her responsibility and that she "can't call all her clients." This blew my mind that's literally her job and I told her that. She was again nonchalant repeated that she told me what to do and she didn't reach out because she didn't know if I went with another company. I told her I would schedule the inspections and might get back to her and her incompetence if I could not find an alternative route. I asked for the info again to the inspectors and she said she would email it to me. She never sent the email. I found the original email with the Company she recommended and requested I plug that she referred me. When I contacted this company they advised me they don't cover my area. Laura is so incompetent she referred me to somebody who could not help me. Hey Laura I found another agent that gave me the same quote from the same company you claimed I had to have a new inspection in order to receive coverage and guess what they used the inspection reports from when I purchased the house. I now have coverage no thanks to you or TopSafe Insurance. So again you failed to provide accurate information and customer support. Terrible costumer service and does not have your best interest at heart in her words "not her job to contact everybody she works with." I would not recommend her to anybody! I thought an insurance brokers job is to stay in communication with their clients... not Laura she shouldn't be expected to do her job. Her words not mine

    Progressive Insurance - autoinsurance - Updated August 2026

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