Great friendly staff very knowledgeable in many services. They have from basic car insurance to…read morebusiness insurance and many other services notary to public, taxes, payroll and much more. Sharing you on my facebook.

One of the worst mistakes I ever made was choosing Progressive insurance, I paid my bill on time…read morefor several months and when I needed them, their Claims Adjuster Malik joyfully denied my claim because they found a loop hole where they could deny coverage. This loophole was because their Agent "Star Nsurance" miss wrote the policy and didn't put the one and only owner of the vehicle and the one and only the person on the auto lien on the vehicle's insurance policy. I don't even know how you can write an insurance policy without having the owner of the vehicle on it? BUT Malik very happily denied paying for the vehicle because this loophole gave him an out. Progressive would rather spend money on fancy witty commercials then pay for loyal customer when we need them. I would suggest Geico, they're much more attentive and customer friendly. But if you go with Progressive make sure you educate yourself on all of the insurance laws and read your contract from end-to-end, because they will use any possible loophole to deny paying you regardless of if you paid them on time all the time or not. Apparently they deny coverage as a regular part of doing business, and pay Flo off for her witty commercials to draw in new prey! ---- Here's an update, a Progressive Agent reached out to me and was very nice however offered nothing except that he felt bad for my situation. I don't understand the point of that call. He all but admitted that my situation should have never happened but he blamed the agent that writes his policies and still offered to do nothing for me except try to get me to say I like Progressive and it's not their fault. He hasn't moved me in fact I'm telling you now don't ever do business with Progressive they will screw you if they have an opportunity to. Then they'll call you up and try to sweet-talk you after they're done screwing you over. I've used Geico before and I promise you they were much better company that believes in customer service and has moral and ethical values.

Spoke to Nelson who gave me a quote for auto insurance but only for the PIP minimum insurance. He…read morewas knowledgeable about that. He didn't give me any other quotes except that one and I guess he thought that was what I wanted. Anyway I was able to find someone that gave me several quotes on auto insurance that was cheaper. But Nelson was a pleasant person.

The service I received was excellent. Great Communication and answering all Questions that my Wife…read moreand I had. I would Highly Recommend this Agency.

John and his team were fantastic in their help to insure our new home. We live in Ohio and are…read moremoving to Florida. They made the challenge of getting insurance while not being there in person easy. We appreciate all their help and would recommend them to anyone looking for insurance!

As someone who hasn't changed insurance providers in 20 years, since I was a teenager, I can attest…read moreto Runnels worth! They helped me not only find a better car insurance premium with the same coverage and even better deductibles. They also helped me find similar house insurance when my prior company was dropping me. Give them a chance to help you find better options! Be sure to ask for Catherine, she is the best!! Super helpful and will walk you through it step by step!!

As a client for over 20 years, I am absolutely disappointed with the service we received on a…read morerecent/current claim. This is a flood claim, in which temporary housing was involved, and everything from phone calls. Incompetent adjustors, lack of follow up and ultimately delays in payment were involved. We were specifically told by Warren yesterday 7/14/20 that payment would be overnighted today and received by Thursday 7/16/20. We followed up today to get the tracking number he told us he would have only to be told the payment was mailed out today and scheduled to be delivered Monday 7/20/20 by 8pm. Of course the contractor is calling, texting and emailing for payment for completed work (rightfully so). 4 months, numerous broken promises and more than a handful of "I'm sorries"! If you are OK with paying premiums and NEVER have to make a claim, Runnels Insurance is the company for you.

I own an independent agency up the road from Roe Insurance and our agencies have worked closely…read moretogether over the past 16 years. During Hurricane Irma, Greg Roe called me on my cell to see if there was anything he or his staff could do to assist us. I have always had a great respect for Greg and his agency and that is the perfect example of why!!

On April 21, 2025, I met State Farm Insurance agent Mark Wilson at his Temple Terrace office. I was…read moreso impressed with his friendly, kind, courteous and professional demeanor he demonstrated throughout my visit. After I gave him my monthly statement payment, I told him how much I appreciated the service I received through his agency from State Farm Insurance for the past 36 years. I was really impressed when he voluntarily offered to review my insurance coverage and recommended that I should add mold and mildew protection coverage to my insurance portfolio. I was so happy he took the time to explain the importance of purchasing the additional coverage because I thought mold and mildew damage was covered in my regular homeowner insurance policy.

We called Mark's office to seek guidance, information and a review of our policy. As usual, Mark…read morepersonally called us back, spent a great deal of time with us and thoroughly answered all of our questions, helped us with guidance and put us at ease as a trusted partner. We would highly recommend Mark and his team for your insurance needs.

very nice very good very professional Excellent; The people are very friendly professional…read moreexplained well the details information I needed thank you very much for your help I recommend it 100%

Working with this office is so easy! Will was very helpful in getting information for my claim.read more

Customer Satisfaction is Arlo Henderson and his staff what is all about…read more I experienced what an outstanding, professional, efficient, dedicated, and hard working agent is, Arlo and his staff took my personal issue seriously and made it priority on their list. They solved my issue super fast. My wife and I were very impressed with the help from them. Once again Thank you for everything you guys did for us. God Bless Arlo Henderson and all of his staff.

I am beyond satisfied with their service. Their customer service is outstanding! Arlo is very…read morecaring and so is the rest of the staff! Emily and Maria have both assisted me in several occasions and they are very efficient and handle things in a timely manner!