Wavefront Centre for Communication Accessibility has proven to me to be a "dis"organization, with…read moreVery poor communication skills ( which is sad for a company that is based on trying to improve communications abilities for their patients, and that has the word communication in it ).
And I have also learned recently that there has been a history of abuse and " inappropriate " conduct from upper management towards their staff.
I was a very " patient " patient of 2 locations for over 2 years while seeking help for my moderate hearing loss, very severe tinnitus, and very severe hyperacusis.
My first experience was with an audiologist at the Willow street location P----- is a TRT trained audiologist and she seemed eager to help me, but she continually very abruptly spoke over the top of my answer to every question that she asked me which caused me unnecessary confusion and stress.
And the receptionist at the same clinic, S---- R---- made her interactions with me very inappropriately personal in nature in the ways that she would ask me questions about my choices in audiology care that were meant to be strictly between myself and the audiologist.
On top of that, P----- ( the audiologist I tried to work with ) decided to quit the organization without providing myself, and her management, any notice.
In the last hour of her last day of work with Wavefront she emailed me to let me know that she was resigning that day and that I should work with someone else.
I later learned from one of her colleagues that there was dozens of other Wavefront Center for Communication Accessibility audiologists and administration staff that quit the organization in a sort of " mass exodus " as, apparently there were multiple reports of derogatory verbal abuse and " inappropriate " conduct from the CEO and management to some of their audiologists and admin team.
Now, after I spoke with the new CEO, h---, on the phone, I was granted an expedited appt with the last remaining TRT trained audiologist at the head office in Mount Pleasant, G----.
However when the appt time came I arrived to learn that she works with a student present during every appt with her patients. I can understand that she does this to help the organization to train new audiologists, but it is definitely not appropriate to not notify each patient of this beforehand. ( I was told by the reception that my appt was with ' G---- ' and no one else. )
When I asked G----- why and asked that my hearing test be done with just her she said " No. "I said " I was not told that by you or the admin staff or the CEO, so can you explain why, G----? "
And she said " No, I do not think that I have to explain that to you. Would you like to proceed? " So, I thought that was actually very ignorant of G----.
I finished my updated hearing test as it was needed to get my new in-ear tinnitus masker / hearing aid devices from the organization.
I told the new CEO, h---- what I experienced and he agreed with me that I should have been notified that beforehand.
The devices I waited over a year for were finally ordered and finally arrived. When at the head office for the fitting, excited to finally have my new tinnitus maskers the male audiologist, named n---, greeted me. While walking down a rather long hallway to the appt room, nick asked me " how has your day been so far? " which I answered. Yet he chose to ask me the same question 2 more times. Strange.
I then asked for the appt room door to be closed, for privacy, focus and because of distracting audio and visuals in the hallway. The audiologist said no. The appt room doors were always closed at their other location, so I told him and the CEO so. I was then informed by the CEO that they could not accommodate that and that they will no longer be able to help me.
If I were them, I would be offering me the same appt at a different clinic, and I suggested that to him and have received no response from the CEO
I am considering filing a lawsuit against Wavefront Center for these reasons.
