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    Progressive Concierge Claim Center

    3.7 (3 reviews)
    Open 7:00 am - 7:00 pm

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    8 years ago

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    5 years ago

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    11 years ago

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    Kent Mittrick & Associates

    Kent Mittrick & Associates

    (11 reviews)

    Our family has been insured by Kent Mittrick Associates for many years. The staff are so friendly…read moreand professional , very easy to work with, fast claims handling. Great family business!

    My husband passed away in 2018. I immediately called to update the policy with my information…read more Today, I called to review the policy and was told by Kyle that none of those updates were ever made--meaning for years, this agency failed to act on critical information I provided. This is not the first issue. Prior to my husband's passing, we had a legitimate, covered claim that the agency outright refused to submit, despite my being a licensed insurance agent and fully aware of coverage. To be clear: I never chose this agency. My husband was pushed into using them by a realtor when purchasing the home. Now, years later, Kyle finally updates the policy to reflect my information--no changes to the property, just correcting the named insureds date of birth--and the premium increases by over $400. Rather than being honest about the reason for the increase initially, he attempts to hide it by pushing a higher deductible to "offset" the difference. I've had no claims, no late payments, and have been with this company since 2009. Not once has this agency performed a policy review or offered guidance. Today's experience with Kyle was extremely rude, he gave dismissive, condescending service and a complete lack of accountability. The most horrible part of this entire scenario was I was going to increase coverages which would have raised the premium anyway, but now I am unable to do so. I would never recommend this agency to anyone.

    Progressive Concierge Claim Center - insurance - Updated May 2026

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