I have always had a positive experience with the fellows that work there and the care they show my…read morecar their best attention.

Yesterday I took my SUV to Spa Car Wash for a much-needed bath. I chose package #2, the Ritz, which…read morecost $36.99. After experiencing a mini-interrogation while paying -- the cashier asked for a lot of information, including car make, model, year; zip code; phone number -- I went out to my car and found the following: The driver seat cushion had a large wet spot; the driver size weather mat was very wet; and the attendants had not bothered to dry any areas inside all four car doors. Fortunately I had a roll of paper towels handy and spent 10 minutes drying these areas and cleaning the outside mirrors of droplets. For $37 plus a tip, their work was sloppy and incomplete. They used to be so much better and less expensive; I will never go back. Caveat emptor!

This was a really bad car wash. I don't know what happened other than the line stopped a couple of…read moretimes while my car was inside the wash. They don't dry cars with rags so I pulled into the parking lot of the farmers market got out and my car was covered with hundreds of white spots. It did not get rinsed at all. This was for a 26 dollar wash. I took me almost an almost an hour to rub them off with towels. My car had only been on the road after it was cleared of the snow though there was water the clings to side of a car, sort of a gray look when you drive after snow even though it had only been a lite snow. It was my mistake not to go back and speak with the manager. I think they should have a staff member at the exit to see if cars are washed and rinsed.

These guys have always been friendly and helpful when needed and like their monthly pricing as very…read morereasonable. Recommend them.

This should not be listed as one of the best car wash locations in this area. The equipment is old…read more There in nothing gentle about it. Sometimes they do not have a person to dry the car at the end of the wash so the car is left with dirty water spots. All you get, I hope, is the salt removed from under the vehicle.

Manger of the specific location fears business, and customers and treat people poorly. Several…read moretimes I tried to get a message from store manager to district manager - stonewalled each and every time. I purchased a book of car washes. As to not give anyone hassle of hassle I would travel to the Malvern location as names changed. Mind you the phone numbers and everything else remained the same. Eventually the Malvern location shut down, putting me back to Wayne. Because they do not call themselves Gentle Touch they refuse to honor the prepaid tickets. The District Manager (Pete) appeared amenable to exchanging the tickets for updated tickets however stonewalled by the local manager. Left messages in person, called, emailed - nothing. Yes, Pete, this is me still trying to get ahold of someone. The tickets aren't getting any newer. Large investment and then the company flipped names w/the shell game. They kept everything but the name (and the responsibilities) - these tickets should be honored regardless of age...they are 100% legit and debt was purchased w/the rest of the company. Nothing fancy... basic simple car wash.

Dwayne was great. He did a thorough review before setting up my service, and did a great job with…read moredeep clean. I look forward to having them clean for me every 2 weeks.

I am so happy I came across Scrubscrition. DWayne is fantastic! My house is sparkling. He is on…read moretime and very warm and friendly. Very reasonable rates too ! Highly recommend this business. I love that they are locally owned too.

You can't beat the car wash price. They are quick and efficient and the staff is always friendlyread more

On the afternoon of Tuesday, October 3, 2017, my vehicle was damaged due to the actions of two…read moreemployees of the BP Car Wash, 306 East Lancaster Ave., Wayne PA 19087. Abdel, the car wash manager, has been telling me that the owner, Gary Karakelian, would take care of it by paying the body shop directly or via his insurance up until this morning, Friday October 6, 2017. At noon today, Abdel, the car wash manager, informed me that Gary will not take care of the damage and I should use my own insurance. This is unacceptable and I now am using all legal options available to recover my damages, full story below: At approximately 1:30pm on the afternoon of Tuesday, October 3, 2017, I drove to the BP car wash located at 306 East Lancaster Ave., Wayne, PA 19087. My family uses this car wash regularly, and has for decades. Abdel, the car wash manager, sees me every week with a number of my family's vehicles, knows me, and just this past Sunday we had two of the our vehicles washed there, including the one that was damaged. At approximately 1:45pm Tuesday, I was in line for the wash and as the attendant was lining me up for the entrance he apparently was distracted and directed me to drive into a yellow steel pole, damaging the right front quarter panel and bumper of my vehicle. The attendants apologized and worked for about five minutes scrubbing as much of the yellow paint as they could from the fender. After I exited the car wash, I proceeded to the office and showed Abdel the damage. He said no problem, and told me to go see Tim Lyons, the owner of Lyons Detailing, which is just a block away at 236 Lancaster Ave., Wayne PA 19087. I drove to Lyons and explained the situation and Tim told me immediately that the damage was much greater than a simple cleanup, he said the bumper was bent and creased and the quarter panel needed to be repaired and painted. I returned to BP, relayed the information to Abdel. Abdel again said no problem, he handed me a business card for John Damiani, the owner of Main Line Collision, on the back he wrote "Gary Karakelian" and told me to tell John that Gary will take care of the bill. At approximately 2:30pm, I drove to Main Line Collision (MLC), located at 392 West Lancaster Ave, Wayne PA 19087. I met with John Damiani, he reaffirmed what Abdel stated earlier, that Gary Karakelian takes care of these damages, no problem. John then inspected the damage and started preparing the estimate. While I was waiting for the estimate, Abdel stopped in at MLC to see how I was doing. John completed the estimate shortly thereafter and handed it to Abdel, total was $1,332.46. Abdel seemed shocked that the estimate was that much, John then took him to my vehicle and explained the damage. Abdel asked me if I really needed a new bumper and I replied that I just want the vehicle in the same condition it was in before his employees damaged it. He replied that he would give Gary the estimate and they would try to get MLC to lower the cost. Abdel stated that he would call me after he spoke with Gary and would let me know if Gary was going to pay out of pocket or turn it in to his insurance company, we then left MLC at 3pm. Wednesday and Thursday came and went with no communication from Abdel or Gary. At 9:00am on Friday October 6th, I drove to the BP car wash and spoke with Abdel. He stated that he hadn't heard back from Gary yet regarding how to pay for the damages but he would try to get an answer today. At approximately 12:17pm, I texted Abdel for an update, he called me and told me that Gary didn't want to pay for it and I should put it on my own insurance. I told Abdel that it was not going on my insurance, it was BP's fault. I contacted the Radnor Township Police Department and spoke with Deputy Superintendent Andrew J. Block and explained the events, he told me to file a police report and commence legal action.

This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

I live in close proximity to this business and wanted to give it a try because of the convenience…read moreand it seems there is always lots of business. I purchased an interior shampoo (detail). I was told the car would be ready in 1 -1.5 hrs. Over 2 hrs later, I called to find out if my car was done. It was close to being done and they offered an exterior wash. Sure. I got one. I picked up my car about 15 minutes later. I must say THE INTERIOR SHAMPOO WAS GREAT (5 stars). My car looked brand new inside. I recommended the company for getting cars cleaned. But, I have a major problem that I am hoping the company will remedy asap. The interior of the car was still damp and the cleaning smell (ammonia) was noticeable so I left the windows open for a few hours. 24 to 48 hours after that I returned to my car to see bubbles (in the form of long stripes) on every one of my tinted windows!! (0 stars) (Pics to come.) The ammonia was used to clean my tinted windows and that can REMOVE tint. I am hoping a $75 interior shampoo and $10 wash does not turn into a $200-300 tint replacement job at another company. I'm seeking a remedy from the company. I've called the company a number of times this morning to no avail (no answer) but I will update this review after I talk with them. UPDATE: The owner contacted me the morning after I post the review. (I had also called and left a message.) After bringing the car in that afternoon for them to assess, they asserted their products did not cause the damage. I explained that this had never happened before. In spite of the disagreement, they removed my old tint within a few days and replaced it within another few days after that. It was inconvenient to have to keep returning but I appreciate their best efforts to remedy the situation. Again, the detailing work was great.

I had to get my car cleaned because my cat had an accident in the back seat. They were able to get…read moremy in very quickly, the smell is completely gone. All stains were removed from seats along with pet hair accumulated within the past year from my dogs. Extremely accommodating , fast service, great price , very professional. I will be returning and recommending my friends.

So glad I found Focus Pro! I needed my old car cleaned up to sell. After cleaning I'm…read morereconsidering. My 2001 car looks brand new again. They responded quickly to my inquiry and fit me in at short notice. Raj was professional, friendly and extremely knowledgeable. I look forward y to using Focus Pro again!

From the owner: We the Auto Detailing near you simply because we come to you. It's a hustle to dropoff and pickup…read moreyou car so we got the solution Mobile Carwash and auto detailing at your home or work

This was truly the best car-buying experience we've ever had! We've owned Lexus and Mercedes-Benz…read morein the past, but our experience with BMW and our sales associate, Brian DiPaolo, was on another level. Brian was exceptional--friendly, knowledgeable, patient, and understanding. He made the entire process so smooth and enjoyable. We originally came in to look at a certified pre-owned X5, but after a test drive, it wasn't quite the right fit. Brian suggested we try the X1, and we instantly fell in love with it! Thanks to Brian's guidance and professionalism, the whole experience was effortless from start to finish. We absolutely love our new BMW and will be recommending Brian to everyone we know. Thank you, Brian--you're the best! Now, time to learn all the bells and whistles of this beautiful new car.

I found a 2024 BMW 440i convertible @ Devon and it matched everything I was looking for. I worked…read morewith one of their salespeople who at first was good then started not to return calls, follow up, etc.. I made it very clear that if this is the way your going to do business, I will go elsewhere. His tone changed and we finalized the deal. Now the horror show begins... It was an out of State purchase so the tags needed to come from a different state. We traded a car in and it should have been an easy plate transfer. On the recommendation of Noel, the biz guy he indicated that it would be easier to get new plates. So we leave the dealership on temp 60 day PA paper plates and waited well over 60 days and no plates. Endless calls, Stories,,blah blah and finally, one we threatened the dealer with legal action did we see the plates. Of course they blamed a third party for all of the issues but we know better. Sad, as we would have bought another vehicle through them but they burned that bridge! caveat emptor!

work was done with expert results. company was accommodating to my schedule and very professional…read more will definitely do business again. prices were reasonable and best out there

From the owner: Complete interior and exterior vehicle care from cars,trucks,motorcycles, to big rigs. Vehicle…read moremaintenance also available We also now service ceramic coating and full service exterior vehicle care Price guide below Basic interior detail Includes Car wash and vacuumed from top to bottom, interior, wipe down and cleaned, stain removal, inside and outside windows, door jambs wiped out and another conditioner if applicable Hand wax+75$ Decontamination wash (removing road, contamination such as tar, sap, etc. with claybar and Paint correction (buff, and polish) +175 Ceramic coating 825$ includes basic interior detail, decontamination wash, and paint correction. Trucks and minivans add + $50 for all services